Jeff was great! He responded to my inquiry for a tuning right away. He is friendly and sociable,…read moreand very professional. Spent 2 hours on my Steinway baby grand, and made it sound fantastic. He's been in the piano business all his life, so I really trust him. I would definitely hire Jeff again!

Jeff was extremely communicative, thorough and professional. Within a week I scheduled a tuning for…read moremy 1996 Yamaha C3 grand piano that had been sitting in my garage for 3 years. Can't remember the last time it was tuned and when I tell you she plays so beautifully ... I probably played it for 2 hours straight after he finished. Jeff charged a reasonable fee and he was done in about 2 hours. Highly recommend!

What a kind and meticulous professional. He advised me on the purchase of a piano, encouraged me to…read morebargain and I got an incredible deal. He then came by my house to assess the piano because he "knew I was excited" and arrived punctually two weeks later to tune and voice her. I am grateful to have found him.

Excellent service. Very prompt…read more Gave some good advice on care. Would highly recommend using Bay Area Piano Tuning.

Really enjoyed working with McCrea's on my recent piano move. The crew was punctual, professional,…read moreand handled my instrument with great care on both sides. The crew expertly maneuvered obstacles, including a steep wooden staircase and a tricky narrow elevator situation. They made sure the piano was positioned exactly where we wanted it on the receiving end. Overall I had a very positive experience with this company.

Although I have not used them (still deciding on purchasing a piano). I do recommend them. They…read morehave been very responsive and patient with my husband and myself. They have responded to every email and patient with all of our questions. They have given us, what I believe, fair quotes for moving pianos that we have considered purchasing (used of course).

My piano which had not been tuned since 2002, was tuned perfectly over a series of two visits…read more James Frederickson was the expert who tuned my piano. He also shared some tips about cleaning piano keys and keeping the piano in tune. The fee was reasonable, too. I unconditionally recommend Denzil's Piano Service.

Thorough piano tuning and great service! I've used them 4 or 5 times over the years. I've never had…read morea problem.

From the very first conversation to the final delivery, the level of care and attention I received…read morewas truly exceptional. Justin didn't just help us choose a piano--he took the time to understand our preferences, guide us thoughtfully through options, and ensure every detail felt personalized to me. His knowledge, patience, and genuine passion made the entire experience enjoyable and reassuring. What stood out most was hiscommitment to going above and beyond. From fine-tuning the selection to coordinating a seamless delivery, every step was handled with precision and care. It's rare to find this level of dedication and craftsmanship in customer service, and we are deeply grateful for it. We couldn't be happier with both our piano and the experience that came with it. Thank you for the special creation , Steinway !

As a frugal dad, I was hesitant to buy a piano outright when my kids had never touched one. But my…read moredaughter started lessons and we got a rent-to-own piano with Justin's help. Six months later, my daughter loves playing the piano and we are buying the piano. Justin was wonderful to work with. Professional and zero pressure.

After my Grandmother passed away, her home was going to be sold with the Grand Piano that had been…read morein my family for over 50 years. As I sat and thought about it, I couldn't let that happen, so I found Sweet Sound Piano. I got so lucky that they just happened to be in the area and came over within a few hours, picked up and stored the piano for 2 years because I didn't have the space for it at the time. After purchasing another home, I had the perfect place for it, they delivered my piano and it was in perfect condition! I highly recommend Sweet Sound, they did an amazing job for me. I have read some of the other reviews about them trying to sell services, etc. and honestly, I don't understand what's wrong with that. They are a business and if they have products and services that help preserve the fine instrument, why would they not offer those services? They offered additional services to me as well, I chose what I wanted and said no to what wasn't important to me at the time. I'm adding this in because I am going to choose to use them again soon and I am very happy with their service and my decision to continue to use Sweet Sound Piano!

I've waited a couple of years to write a review, but still feel sad about the interaction with this…read morebusiness. Jim claimed to have "twice tuned" my piano not knowing I could hear him only tune it once. He tried to convince me that I had to do expensive maintenance on my piano because I had an "important" instrument (a YAMAHA I'm aware of the value of) which was completely untrue. Left me feeling slimed.

I used Jacobsen Transfer to move my Knabe 6'4" mahogany grand piano out of my house to a piano…read morere-builder. They had to bring it down an outside double stairway, one stairway very narrow and steep. I have moved this piano three times before, both in New York City and then across the country. I last brought it into my house thirty years ago, and I know the weight and difficulty first hand as the original movers back then showed up with only two men. I had to assemble some neighbors to assist and bring it up the same stairs into the house. There were five of us, all untrained, yet we somehow made it. This time, Jacobsen correctly had the five men as needed, as well as the proper tools and clearly the experience to ensure the safe descent. It was like watching a well choreographed team as they worked together with singular guidance to bring it down to street level without a hitch. If I ever bring in another piano, I know who I'll call on again. Also note that we had to reschedule the job a few times due to wet weather, but they would not risk the move unless they could ensure a safe environment as well as having enough men for the job. While some lighter pianos could be moved with fewer hands, they well knew the size and weight of my piano required five and wouldn't attempt without, nor would they add any risk that might be caused by inclement weather; exactly the right protocols. Hats off to a great company and the team, and much thanks to all.

Very careful and professional. They took great care with my piano. Would hire them again!read more

Ok, so to adequately reflect how amazing their service was I have to provide a bit of a story. I…read morewas connected with someone who was getting rid of a baby grand piano which was perfect timing for my daughter who is taking piano. I contacted Brandon at Firsthand who came highly recommended from a friend, coordinated with him a schedule and he quoted me an extremely reasonable price to move the piano. The day of the move he calls me and says, "I've got good news and bad news" He then explained they had successfully picked up the piano but said he did not feel good about dropping it off at my house because it was in horrible shape and would likely not last or even stay in tune. I had agreed to take the piano, sight unseen and was now saddled with a burden of having someone else's trash. This is when Brandon's exceptional care and customer service shined. He offered to reduce the quoted charge, although I would cover the dump fees BUT he had another used piano from a previous job at their warehouse he offered me for free. He again adjusted the pricing very reasonably for delivery and in the end we had a used but good working piano my daughter is enjoying right now. Brandon turned what was potentially a bad day into a win. Obviously not everyone can be assured to get a free piano but this experience showed that they are genuinely good people who will always get my business in the future when I need moving services. Additionally, they demonstrated exceptional skill in moving large and cumbersome objects such as a piano. Cannot recommend them enough.

Brandon and his colleagues at First Hand Piano movers have moved pianos for me a couple times now,…read moreand just got my spinnet up 23 stairs safely in about 20 minutes. Highly recommended!