Incredible customer service. I ordered online and the shipping company made a mistake and…read moredelivered to the wrong address. Within an hour of calling the store, the GM, Laura, personally delivered my dog food. Highly recommend, I have shopped there for years.

They keep canceling my rewards before I can use them. The employees were of no help navigating the…read morerewards process. I've lost $100's in rewards.

We purchased a puppy from Four Paws and a Tail after much thought and consideration. They were…read morefantastic to work with, never pressuring us and helping us find the perfect dog after months of meeting different puppies. Unfortunately, our perfect little boy passed away due to an unforeseen health condition despite meticulous health records and documentation. We don't regret purchasing him one bit as the time we had with him was absolutely amazing. Furthermore, after finding out about our loss, Four Paws and a Tail offered to give us another free puppy of our choice without us even asking for support or reimbursement. As always, they are patiently supporting us in meeting numerous puppies in order to find the one whose personality perfectly fits our family. Nowhere else would we be able to conveniently be able to meet so many puppies in order to find the best match for our family, not to mention the amazing service and loving kindness.

They didn't let us see a dog while others were able to including a couple just being done right…read morebefore we asked. Their reasoning was because it was not before 6 am but they open at 11 am.

Elizabeth in grooming was absolutely amazing today with our Samoyed Charlie for his grooming! If…read moreyou know the breed then you know what a task this is and if you don't just imagine a polar bear. His last grooming appointment was cancelled last minute so he was more over grown than normal but he looked better than he ever has when she was done with him. Thank you for taking care of our guy, Elizabeth and we will be back!

We loved our Petco groomer and used her for 2 years. The company, however, has put policies in…read moreplace that locked us out of online booking (without telling us the reason why) and then if you miss or reschedule appointments, they deny service altogether. This is all fine and I understand the logic. But to not communicate this to dedicated customers is beyond logic.

I love this place!…read more You know how your kid bugs you for a fish tank and promises to take care of it only to lose interest as soon as the first pair of guppies dies? Well, that was me over 50 years ago except I never lost interest. I've been keeping fish and visiting fish stores around the country for my entire life. The people from World Of Fish who started RiverShore Aquariums have done a great job. Located not far from the original World of Fish, RiverShore has clean tanks, friendly and knowledgeable staff and they are super keyed in on planted tank setups. These days my tanks are relatively simple just to keep things easy, rocks and driftwood mostly, but I've been wanting to do a planted tank for a while. I know the basics but had some questions on substrate, plant selection and lighting for what is basically going to be a freshwater nanotank. The staff person who helped me was super knowledgeable, answered my questions and gave me some good advice for getting started. They had a good selection of different kinds of gravel as well as an assortment of driftwood and rocks. I liked that they have a table where you can do a little aquascaping trial and error before you make a final selection. The fish were high quality and appeared healthy. Most were smaller species suitable for planted tanks. I even discovered a new species that I had never heard of - anchor catfish. Super cool and perfect for my little nanotank. I know enough about fish and have been to enough fish stores to know which ones are really good. Rivershore is at the top of the list if you live in the Twin Cities, and especially if you're interested in giving planted tanks a try. Even if its plants aren't your thing or you are new to the hobby, I'd checkout Rivershore for your first aquarium.

This is such a fantastic fish store. You know that one friend whose house is always immaculately…read morepristine, such that -- no matter how recently or how well you've cleaned your own house -- you always feel a little self-conscious & guilty when you visit theirs? Rivershore Aquariums is that friend: All the tanks are SO clean, and so perfectly lit, and all the fish are ready for their closeups. It's like an aquatic Parade of Homes in there -- 0% chance of the "Oh gosh, that fish looks so sick, should I mercy-buy it & set up a hospital tank & try to save it? Or should I not give this place my money?" experience. You should definitely give this place your money. They also sold me the sweetest, most industrious little pleco I've ever had in my life. I bought her as a bristlenose pleco, but she's secretly some kind of Turbo Pleco -- as in, my tank gets direct sunlight (can't be avoided), and it had the algae to match, but a week after I brought my new plec'ling home, I found myself asking a visitor, "Hey, you didn't clean the inside of the 55gal while you were here, did you?" (Spoiler: No, I do not have tank-cleaning houseguests. I just have a magic pleco.)

A pet store that has everything I don't come here often but…read moremy doggy needed an new bed and also needed to get out of the house and walk around and being super cold here we couldn't get out so it's great that u can bring your dogs inside the store Cashiers got a little backed up but something to do in wintertime with your pet

We recently took our dogs to the pet hotel for the first time for an out of town trip which we were…read morehesitant to do in the first place but we couldn't find any family/friends available when we needed them. We chose to go with Petsmart as they were running a book 3 nights, get 1 free special at that ended on the first date of our reservation. When I called to confirm the reservation I asked if that deal would be honored since it ended on the first day of our reservation and the call center said that they weren't sure, but even if it wasn't first time customers get a free nights stay so it would've been the same price with either of the discounts. The call center also specifically made a note in the comments on the reservation about the specials. On checkout day we go to pay and the total is more than we were expecting and the store employee has no idea about either of the specials telling me that I need to check my emails for a coupon, but I had never been sent a coupon. The employee said there is nothing they can do despite my noting with the call center about both discounts. After paying and leaving, I call customer service and they are more than willing to connect me to the store to discuss the matter and work on getting me a refund for the missed discounts. Customer service connects me with the store pet hotel and the employee tells me that the store manager only honors discounts if you have a physical coupon or bar code and are able to show in person what you have. They kept repeating how unfortunate it is that I know about the discounts but that they can't do anything about the total. They are even specific to mention that they only honor the specials with a physical coupon/barcode because it can add up in cost to them if they honor it without it. That comment didn't help the situation as our bill was around $100 more than we were expecting to pay which we were hesitant to pay the cost with the discounts anyways. The store employee said she wasn't able to help me but that the store manager would call me the next day. I never received a phone call and have had no solution. A very disappointing interaction for a first time customer already hesitant to board their pets.

Saltwater only store. Friendly, knowledgable staff. My only…read morecritique is you can get conflicting info depending on who you talk to but I find that common when dealing in this hobby. Store is always clean and organized. Tanks always look healthy and clean too. At times the live stock can be low but doesn't bother me. They recently expanded the retail area of the store and it looks less cramped. I buy my saltwater here since I have a smaller tank which brings me back to browse and chat.

This is the cleanest fish store I have ever been to. Beautiful selection of salt and freshwater…read morefish. I was worried that it was going to be mostly salt water fish like many fish stores are but they have a wide variety of both. Owners and staff are also very friendly.

Awesome place! Not only for the selection of great products for my dog but, I can bring her in to…read morewash her when I need to. They provide all the products and towels I need. They have also been very helpful for my senior dog, who has become very picky on what she eats. I will continue to go there. The staff is amazing.

They have a free rewards program! Stopped in for the first time you name it it's here. We have 3…read morecats that needed new collars they happened to be on sale. Nice setting in the strip mall by my gym. Convenient and pet friendly. Staff available and helpful

Update** The owner called me and was very helpful in trying to make me happy and to change some…read morethings on how they communicate then issue like this arise. He was able to refund the entire vet bill. Sometimes it's about the recovery. Thank you for helping me feel heard and not confused. This location offers supervised puppy day car for 4 hours one day a week. I was feeling ill so I needed a little nap. I called ahead of time asking what age puppies would be there as my puppy was only 3 months old. I was told 3 other puppies ages 4-5 months old. I felt ok with that so bright her in. When I picked her up I asked how she did and the staff worker told me she was being picked on. Knowing i was nervous about I (by calling ahead of time) maybe they should have called me. Anyway fast forward 2 days and we were at the vet getting her wound taken care of. She was hurt while in their care. She was put on 3 different medications and had her fur shaved. I realize it was my choice to bring her but I also expected them to take care of her. They have decided not to refund any of the vet visit. I am not asking for them to cover 100% of it but at least half. There is no way that my puppy did this to herself given the location on her back. We will not be back, to either location.

This place earns all five stars!!! The staff is just awesome, friendly and provide quick reports on…read morehow our pup did. Shelby loves coming here to daycare to play, and has such a great time. When I bring her home, she is just wore out from the socialization and fun from her day. Lots of play time!! We tried another popular place for daycare in town and they don't even compare to Stone Mountain, not even close. I HIGHLY recommend the day care here; we have found it a blessing for us and Shelby. Thanks Stone Mountain Team!!!!

I CANNOT say enough good things about my Chuck & Don's in Maple Grove, MN. The staff are ALWAYS…read morehelpful and encouraging. Having just adopted a rescue puppy after losing my 14 year old best friend 2 years ago, I needed A LOT of help and advice. Starting over after almost 15 years and with a 5 month old rescue puppy with NO history is quite an undertaking! Special shout out to Ken for all of his experience and recommendations on food and to Kelly for spending the time to explain raw food - it's good to know ALL the options. Other staff weighed in with flea/tick natural options and even dug through the bin in the back to find little 6lb Judy a sweater because winter decided to make an unwelcome return here in Minnesota! UGH!! I COULD NOT be doing this alone without all the support of the kind pet lovers at my store. You ALL make a difference everyday and I hope you know your loyal customers appreciate it so much! Keep up the AWESOME work guys and gals! Much love, Kris & Judy.

Great friendly staff! They carry your dog food to the car if you let them…read more We are on the Fromm frequent buyer program and just got my free bag. Yay $67!!! The store seems to be mostly food which is great if that is all you need.

The staff at all the Pet Supplies Plus locations are very friendly and knowledgeable…read more The prices are competitive and the selection is great. t

Horrible. My dog was the first one there in the morning for an easy groom (small dog). We were the…read morefirst ones there at 9am, and 4 and a half hours later I had to show up on site to push them to get him out of there. They prioritize walk-ins and the ones with appointments get to sit in a kennel for hours. My dog has a pug snout and should never be left alone in a kennel like that (13 years old). Of course I will never go back. They used to be solid. No mas. Should be a zero star. When I confronted the groomers, they finally started grooming him. They would have left him alone in a kennel for the whole day if I didn't confront them.