This is the first insurance broker I've worked with that actually went out of their way to save me…read moremoney on my policy. I worked with Saul, who called me when It was time to renew my auto insurance policy. I have been with Progressive forever, never questioned my rate since I do have a previous speeding ticket from a few years ago. But, he called me to let me know I could be saving about $60 a month by switching to Nationwide. He even got me a better deductible and coverage overall. Highly recommend Saul for his diligence and commitment for getting his people the best rate.

Sarah patton gave me 5 star excellent service for my insurance needs. she broker searched for 10…read morecompanies to find the lowest rate and premium company ! I highly recommend using her!

If I could leave lower than one star I would. They lie, tell you they're going to fix something…read morethen find an excuse not to. Would never ever use Geico as an insurance.

I closed on a home in September and I went through GEICO and Jjeva Mweeruzi for a home policy twice…read morenow and I cannot be happier with the professionalism, responsiveness, and the value preposition that I received from my transaction! The fact that GEICO underwrites their own policies in-house was so crucial because for consumers like me, it helped me save quite substantially for the same, if not, better policy compared to other insurance companies. I shopped around for the best rate and Jjeva and GEICO gave me the best rate! Very happy client =)

It was my first time buying insurance on my own and the experience was great! The staff was really…read moresupportive and knowledgeable. They went through the whole process with me and then were very friendly and patient when I had some follow up questions.

I changed my mind about his professionalism. Obviously a small fish customer like me doesn't…read morematter!! I wish there will be no star at all!! Sad!

From the owner: Adnan Nafa State Farm Insurance strives to make insurance less confusing, deliver exceptional…read morecustomer service with a personal touch and help create plans to recover from the unexpected. We help our State Farm customers realize their goals and dreams while covering what they love. License #: VA-1078471, DC-3000376732, MD-3000376776, NC-18843207

***Avoid doing business with this place***…read more I waited a few weeks to write this review. I wanted a level head. After years of being with Allstate and Ray Manfredi, we got tired of it. The lack of response and treating us like we were bothering them when asking something. They were happy to take our money and keep pushing things that we told them we were not interested in. When we did cancel and leave, I called to get details about a refund. I was then talked down to by Ray. Mind you this was the first time I was able to get him on the phone in two years. I got to the point talking with Ray I lost my temper and had to tell him to do his job. After we have completely got away from him, he sent an email to our new insurance company telling them they don't know how to do business and were acting illegally.

I've never had to file a claim through this agency, but after moving out of state and needing to…read morecancel my insurance with them, it has been a nightmare. I informed them I'd cancel, and then several weeks later followed up, inquiring if I was supposed to receive a prorated check back or anything. They said they had no record of my canceling and I'd need to fill out a form. I've swapped insurance companies 3 times in my life and never had to fill out a form showing proof I got insurance elsewhere... but OK. They said they'd mail it to me. Weeks later, nothing, I inquired again and they said they mailed it. Never got it. So they mailed it again, I got it this time and filled it out. Over a month later I contacted them and they said they never got it. Then they "found it" and said it'd take a week to process. That was 3 weeks ago. It's an absolute nightmare, like getting a virus off of your computer. If they're this bad with paperwork, imagine filing a claim...

This agent's office is very poorly run and they are unable to understand or explain basic billing…read morepractices. I cancelled my policies in May and was charged for the renewal in June. Upon trying to contact them to understand why, I was given multiple reasons that were inconsistent and false (I cancelled too late (even though I have a confirmation letter of the cancellation date), my new State Farm agent was applying the payment to the new policies (not accurate for state to state transfers), and finally that I lost a multi line discount in February (which was never communicated to us and still doesn't make sense why I would be charged in June)). Roshanna was rude to me and consistently spoke over me and even called my new agent and was rude to them and misled me about their conversation. They won't let you actually speak to Craig when asked and consistently say he is busy or in meetings. She claimed she would have billing put together a statement for me - which is interesting that a statement needs to be created for something I was already charged for with no paper trail. This office is very dishonest and misleading in my experience. Highly recommend insuring elsewhere.

My family had purchased multiple policies from Craig Griffith's office for several decades. They…read morehave always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away.

I cannot say enough wonderful things about State Farm agent Trina Noristani and her outstanding…read moreteam, especially Bill. I recently called to get an insurance estimate for a new vehicle I plan to purchase next month, and the level of customer service I received was truly exceptional. From the moment Bill answered the phone, he was warm, welcoming, and incredibly patient. I had several questions about coverage options, and he took the time to explain everything thoroughly in a way that was easy to understand. He never made me feel rushed and ensured I was comfortable with every answer before moving on. His professionalism, knowledge, and genuine kindness made the entire experience enjoyable. What impressed me most was how valued I felt as a customer. Bill's friendly personality and willingness to go the extra mile made it clear that providing excellent customer service is a priority in this office. I have been insured through Ms. Noristani's office in the past, and the outstanding service I received from both her and Bill is exactly why I wanted to return. It's refreshing to work with an insurance agency that treats people with respect, courtesy, and professionalism while making customers feel like more than just a policy number. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and truly cares about her clients, I highly recommend Trina Noristani and her team. They have earned my confidence and my business, and I would not hesitate to recommend them to family and friends. Thank you, Trina and Bill, for providing the kind of customer service that is becoming all too rare. You have set the standard for excellence! Janice B.

Raymond was excellent today and provided answers to all my questions! My experience with Trina's…read moreState Farm office over 33 years has been superb. Thank you! Anita

Milena Bu does not return phone calls. She leaves everything up to her team. Disappointing.read more

It was a pleasure working with Norma Meda to set up my daughter's life insurance. Norma was very…read moreeasy to work with and was very thorough with her explanations. Norma was also accommodating of my schedule, working past her normal hours to complete the task. She even looked for ways for me to save on my existing life insurance policy. Most people I've encountered at Milena's office has been great, but Norma still finds a way to stand out!

DO NOT use this agency! TERRIBLE customer service, dropped balls, you name it. They don't answer…read morethe phone, nor do they even bother to call you back when u leave a message! They don't send emails they promise to send; and here's a typical example: I haven't even had an annual review of my policy for several years --because they don't even call me for an established appointment! Several years ago with mounting frustration and a situation where I absolutely HAD to talk with them, I drove 30 miles round trip to the office, but guess what: the office was closed during stated office hours! And I'm not taking about lunch hour. I drove out in the morning, and after waiting an hour or so for somebody to show up, I simply left.

Insurance can be daunting, but Arceli made the process efficient and manageable. Renter's insurance…read moreis available with different agencies, but I trust Arceli and her State Farm team. She showed me the coverages and all for a a great price. She assisted with the application process and took payment, and within minutes, I felt safe and secured at my new apartment. Thank you! She's the best and I definitely recommend her as your agent. I have her and state farm for my renters and car insurance, and wouldn't have it any other way. Thank you to a great team!

Ahmed Taha and his office staff are very professional. We have been with Allstate for many years…read moreand have been very happy. Reliable service and fast response time is important to us. Not to mention that they insure we save money by bundling multiple policies.

I have been with Allstate since I first received my driver's license. With time my premium went…read moredown. I even tried drive wise and I love it but only on my 2 nd vehicle cause my primary I commute back and forth from falls Church to Germantown so it did not provide any additional saving but on my truck which I seldom use I had an average savings of 6%. When I called my agency to remove a car Mr. Taha answered and gave me an at ease feeling. He took care of me and was polite. Allstate Rocks!