I don't know about Springfield location. My WARNING! is about Progressive insurance all together. I…read morewas driving back in Feb/Mar 2023., a Rock/Pepple decided to fly up a smack my windshield. Not big crack more like a asterisk. We'll warm weather and a few weeks and I'm now staring at a 5"-6" crack. Went to schedule appointment for repair and Progressive is trying to pass the claim off to previous insurance. Stay away from progressive also ask the questions prior to choosing an insurance policy. Will they honor all claims, is the answer in writing. No one wants to honor their commitments. Only take your money now days. Buyer beware. We live in a time of all take no give society!

Worked with great adjusters , however your Roadside Assistance is HORRIBLE. Respond to me regarding…read moreincident on May 28, 2019. Should be 'escalated' to Upper Level management. Its 3 weeks later and no response, apology, nothing!!

I am a happy client. They reviewed my policies and saved me money. Couple that with the great…read moreservice. Thank You.

From the owner: We specialize in Auto, Home, Life and Commercial insurance policies. We can also help you with your…read morecurrent insurance, answering your questions to help you make wiser decisions. It is our goal to provide exceptional service at the most competitive rates.

This agent's office is very poorly run and they are unable to understand or explain basic billing…read morepractices. I cancelled my policies in May and was charged for the renewal in June. Upon trying to contact them to understand why, I was given multiple reasons that were inconsistent and false (I cancelled too late (even though I have a confirmation letter of the cancellation date), my new State Farm agent was applying the payment to the new policies (not accurate for state to state transfers), and finally that I lost a multi line discount in February (which was never communicated to us and still doesn't make sense why I would be charged in June)). Roshanna was rude to me and consistently spoke over me and even called my new agent and was rude to them and misled me about their conversation. They won't let you actually speak to Craig when asked and consistently say he is busy or in meetings. She claimed she would have billing put together a statement for me - which is interesting that a statement needs to be created for something I was already charged for with no paper trail. This office is very dishonest and misleading in my experience. Highly recommend insuring elsewhere.

My family had purchased multiple policies from Craig Griffith's office for several decades. They…read morehave always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away.

I have been with Allstate with this broker for many years now. I have been in business for 28 years…read moreand I have not had a company take care of me as they have at this office. Engel has gone above and beyond helping me to resolve an issue with my policy. Eventually it was all settled . Very pleased with service, followup and they work hard for their clients.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Alexandria. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Alexandria residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Alexandria today.

***Avoid doing business with this place***…read more I waited a few weeks to write this review. I wanted a level head. After years of being with Allstate and Ray Manfredi, we got tired of it. The lack of response and treating us like we were bothering them when asking something. They were happy to take our money and keep pushing things that we told them we were not interested in. When we did cancel and leave, I called to get details about a refund. I was then talked down to by Ray. Mind you this was the first time I was able to get him on the phone in two years. I got to the point talking with Ray I lost my temper and had to tell him to do his job. After we have completely got away from him, he sent an email to our new insurance company telling them they don't know how to do business and were acting illegally.

I've never had to file a claim through this agency, but after moving out of state and needing to…read morecancel my insurance with them, it has been a nightmare. I informed them I'd cancel, and then several weeks later followed up, inquiring if I was supposed to receive a prorated check back or anything. They said they had no record of my canceling and I'd need to fill out a form. I've swapped insurance companies 3 times in my life and never had to fill out a form showing proof I got insurance elsewhere... but OK. They said they'd mail it to me. Weeks later, nothing, I inquired again and they said they mailed it. Never got it. So they mailed it again, I got it this time and filled it out. Over a month later I contacted them and they said they never got it. Then they "found it" and said it'd take a week to process. That was 3 weeks ago. It's an absolute nightmare, like getting a virus off of your computer. If they're this bad with paperwork, imagine filing a claim...

DO NOT use this agency! TERRIBLE customer service, dropped balls, you name it. They don't answer…read morethe phone, nor do they even bother to call you back when u leave a message! They don't send emails they promise to send; and here's a typical example: I haven't even had an annual review of my policy for several years --because they don't even call me for an established appointment! Several years ago with mounting frustration and a situation where I absolutely HAD to talk with them, I drove 30 miles round trip to the office, but guess what: the office was closed during stated office hours! And I'm not taking about lunch hour. I drove out in the morning, and after waiting an hour or so for somebody to show up, I simply left.

Insurance can be daunting, but Arceli made the process efficient and manageable. Renter's insurance…read moreis available with different agencies, but I trust Arceli and her State Farm team. She showed me the coverages and all for a a great price. She assisted with the application process and took payment, and within minutes, I felt safe and secured at my new apartment. Thank you! She's the best and I definitely recommend her as your agent. I have her and state farm for my renters and car insurance, and wouldn't have it any other way. Thank you to a great team!

If I could leave lower than one star I would. They lie, tell you they're going to fix something…read morethen find an excuse not to. Would never ever use Geico as an insurance.

I closed on a home in September and I went through GEICO and Jjeva Mweeruzi for a home policy twice…read morenow and I cannot be happier with the professionalism, responsiveness, and the value preposition that I received from my transaction! The fact that GEICO underwrites their own policies in-house was so crucial because for consumers like me, it helped me save quite substantially for the same, if not, better policy compared to other insurance companies. I shopped around for the best rate and Jjeva and GEICO gave me the best rate! Very happy client =)

Great service. Friendly and knowledgeable agents. Good at finding solutions! We've been a happy…read morecustomer for 8 years now.

Professional, friendly, and quick. I have multiple lines of insurance from Stare Farm, and I…read moreappreciate the many years of partnership. Thank you for the support!!

Elizabeth was quick to my inquiry but not pushy. She walked me through my different options and…read morefound great options. She has also made herself and the company available whenever I may need them.

I had a question about insuring a multifamily rental property that I own in a condominium setup…read more Although I explained the situation as best I could, Bridge was unable to find me an answer and a type of insurance that would handle it. They put in some effort but didn't really give it the old college try. They just sent me on my way with a suggestion to find another broker, which I have done, one that has been able to come up with a solution to my problem. Bridge might be good for the usual insurance problems but don't expect help with more complicated situations.