1. Olson Insurance Agency

    1. Olson Insurance Agency

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    Springfield, VA

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    Olson Insurance Agency

    5.0 (3 reviews)
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    Services - Olson Insurance Agency

    Homeowner or property

    Car and truck insurance

    Life insurance

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    5 years ago

    Helpful 1
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    3 years ago

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    Max O.

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    7 years ago

    Lee was a pleasure to work with and produced very good and quick results. I could not be happier!

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    Craig Griffith - State Farm Insurance Agent - State Farm Agent

    Craig Griffith - State Farm Insurance Agent

    (15 reviews)

    Outstanding service by Rosanna Stout at this Craig Griffith Agent State Farm!! Sooooo user friendly…read moreand helpful, plus they are saving me thousands per year compared to my previous home, auto, and umbrella insurance policies.

    This agent's office is very poorly run and they are unable to understand or explain basic billing…read morepractices. I cancelled my policies in May and was charged for the renewal in June. Upon trying to contact them to understand why, I was given multiple reasons that were inconsistent and false (I cancelled too late (even though I have a confirmation letter of the cancellation date), my new State Farm agent was applying the payment to the new policies (not accurate for state to state transfers), and finally that I lost a multi line discount in February (which was never communicated to us and still doesn't make sense why I would be charged in June)). Roshanna was rude to me and consistently spoke over me and even called my new agent and was rude to them and misled me about their conversation. They won't let you actually speak to Craig when asked and consistently say he is busy or in meetings. She claimed she would have billing put together a statement for me - which is interesting that a statement needs to be created for something I was already charged for with no paper trail. This office is very dishonest and misleading in my experience. Highly recommend insuring elsewhere.

    Allstate Insurance: Ray Manfredi

    Allstate Insurance: Ray Manfredi

    (6 reviews)

    ***Avoid doing business with this place***…read more I waited a few weeks to write this review. I wanted a level head. After years of being with Allstate and Ray Manfredi, we got tired of it. The lack of response and treating us like we were bothering them when asking something. They were happy to take our money and keep pushing things that we told them we were not interested in. When we did cancel and leave, I called to get details about a refund. I was then talked down to by Ray. Mind you this was the first time I was able to get him on the phone in two years. I got to the point talking with Ray I lost my temper and had to tell him to do his job. After we have completely got away from him, he sent an email to our new insurance company telling them they don't know how to do business and were acting illegally.

    I've never had to file a claim through this agency, but after moving out of state and needing to…read morecancel my insurance with them, it has been a nightmare. I informed them I'd cancel, and then several weeks later followed up, inquiring if I was supposed to receive a prorated check back or anything. They said they had no record of my canceling and I'd need to fill out a form. I've swapped insurance companies 3 times in my life and never had to fill out a form showing proof I got insurance elsewhere... but OK. They said they'd mail it to me. Weeks later, nothing, I inquired again and they said they mailed it. Never got it. So they mailed it again, I got it this time and filled it out. Over a month later I contacted them and they said they never got it. Then they "found it" and said it'd take a week to process. That was 3 weeks ago. It's an absolute nightmare, like getting a virus off of your computer. If they're this bad with paperwork, imagine filing a claim...

    Olson Insurance Agency - homeinsurance - Updated September 2026

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