I usually enjoy my experience at Valvoline stores but was taken back by an experience today. I…read morenoticed the price went up from $123 to $145. When I asked about the price, I was told, "It's a Trump price increase". Politics have no place in getting an oil change. Just be truthful and tell me the price of oil has gone up, I don't care about the political side of your opinion. I believe I will start changing my own oil...we have three vehicles, so you just lost about $300 + in business over silliness.

Amazing service, quick, priced fairly, and the staff were so friendly. Makes me want to get my oil…read morechanged on time so I can see them again!

12/10 customer service. I'll be coming back just because of the service I got with these guys…read more Cooler than the back side of a pillow.

We came in for an full synthetic oil change the customer service here was amazing they did all the…read morestandard procedures before starting the oil change. They guys offered us water for our wait and they were very friendly. Jarvis, Brian, Gaylin, Givens, & Deandre such a great crew with great personality! Customer service was impeccable!

Good guys, took care of oil change + with great attitudes. I enjoyed the short time it took them…read moreto do their job because of how nice they are.

Excellent experience every time we have our vehicles serviced at this location. The manager,…read moreChris, makes you feel like family and it makes the process much less stressful. The entire staff is attentive to every detail. I leave feeling confident that my vehicle was well taken care of. We will continue to use this location for all of our needs. Well done!

Lube Master deserves a 5-star rating for its A+++ quality, affordable service and friendly staff…read more Come to Lube Master for a Texas vehicle inspection or routine oil change if you're in Marshall, TX. When you pull up to the shop, you are greeted by an employee and let them know what services you need done on your car. Then, just sit back and relax on the bench outside or the interior seating area. From beginning to end, service was friendly and courteous. The staff thoroughly explained the services to be performed, keep you updated on the job progress, expected time of completion, and gave recommendations on repairs to be done. They get your approval before proceeding with any repairs. With many competitors in the area, they are the most honest, reliable, and reasonably priced. The prices for their services were very fair and they don't force you to overspend on unnecessary repairs like other places. Service was good, efficient, and timely. Because my experience was such a positive one, I will be sure to return whenever I'm in the area and needing an oil change or Texas vehicle inspection. Thank you Lube Master for doing a great job!

Fast, friendly, and services that are reasonably priced. Went by for a state inspection, and was…read morein and out quickly.

Left oil filter loose on brand new sequoia and did not reimburse even though the manager admitted…read moreit was their fault and lost 2-3 quarts

I like this place because if you can hit them at a slack time they move quick on that oil change…read more The cool thing about their service is that you don't leave your car while they do their work. You pull into one of the 2 bays and shut down the engine and sit in your vehicle while they do their work. Things move quickly and their prices are comparable with any other oil change station in Bossier/Shreveport. I'll continue to use them in the future and if your needing your oil changed and see the sign for a Valvoline Oil Change location give them a try.

This place has gone out of business. Too bad, they had really good service. Xwtdgjuejkread more

Great bunch of guys.. I can't say enough about how courteous they were. I was in and out in less…read morethan five minutes. If I could add more stars I would!! A++

had to use impact wrench to remove plug,Was not informed I had a oil leak from the oil pan, My bill…read moreshows windshield cleaned (LIE) washer fluid filled (LIE) had to use a impact wrench to get my oil pan plug back out then changed dou from the price I had been given just minutes ago on the phone prior to arriving there.

I'm late on this review but it don't change the fact of what happened to us…read more....... They don't keep their word and honor their own discount. Chase (manager) gave my wife a card with free oil change 100% discount on next oil change cause they couldn't change her oil at the time she took her car in. So we had it changed at VW dealership. Back in October 2019 when I went to get the oil change the next time I was told at the King's Hwy store that Chase left the Kings Hwy store and was at the Youree Dr store. So after driving to the Youree Drive store and speaking to Chase and him beating around the bush, he was supposed to call us back and never did after speaking to him at the youree store. We was really looking forward to giving them our business since they're so close to where we live but I'm afraid they have lost our business forever!!! Joseph Johnson

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

My wife and I get our oil change here due to convince.The service is a hit or miss for oil…read morechanges.The gentleman that served me last time I was there by the name of Malachi was mediocre. He was more interested in having conversations with his coworkers than the actual service.What upset me was that he handed me the next appointment sticker for my oil change to do it myself.I also had to request them to reset my oil change light.it should be the service technicians responsibility to do that and perform the "many" points inspection they claim to do. Also I was usually want an oil change.Stop trying to sell me all those other extra services.

Just wanted to add the photos I took when this happened and I forgot to include with the original…read morereview. I included the photo of the receipt showing all the things they claimed to have done when they didn't do any of them except the oil change but I forgot to include these 2 photos I took when we got home. They didn't fill the tires to 35 psi like they claimed and they didn't reset the oil change indicator like they claimed. I would say the next time we go we're taking a video of the entire thing but since no one apparently cares we're not coming back to any Valvoline location and I would highly recommend that no one take their vehicle to any Valvoline location if this is how they do business and if you actually care about your vehicle.

They had incredible service. Made sure everything about my car was in check before pulling out of…read morethe terminal. Highly recommend to anyone in the area that needs a quick oil change

I went to this location for an oil change for the first time today and was blown away! My car was…read moretake back immediately and I was escorted into the wait area. The waiting area is very nice: very clean with lots of nice leather seating. The atmosphere was pleasant and inviting. My oil change was finished very quickly (about 15 min or so). My technician was Kendrick, and he was absolutely the best tech I've ever had! He walked me to my car to give me an update on my car's condition and calmly and efficiently explained all the fluids they had checked and filled. He then says, "Now please don't feel pressured at all; we have a few optional services available." He then explained several optional services that I could choose and said he could give me pamphlets that explain when I should get them done. I was amazed!! I have never been treated so well at a car shop! I always feel so pressured to buy all the extra services and feel put down as a woman walking into a mechanic shop. I told Kendrick at least 4 times what an exceptional job he was doing and how much I appreciated him. I will go back as soon as I need to!

Friendliest, most helpful, kindest service in town. They're a model for what service (with a…read moresmile) should be like... this whole town could take a note. Exemplary, top notch customer service.