The service department is a joke. Showed up 20 minutes before the express service lane opened and…read morewas first in line at one of the doors. Multiple employees walked by my car and then opened the other door and let the other cars in. 40 MINUTES LATER, an employee comes out and asked me what i was doing. I explained that I was in line for an express oil change....he said, "oh this lane isn't open". Literally 8 people in the shop looked at me multiple times while they did absolutely nothing. I opted to leave and pay out of pocket instead of take advantage of the jeep wave service program. I won't ever have my car serviced or buy another car from this dealer again....I think this was purchase 5 or 6 in a row, loose too many customer and you don't have a dealership. I'd be completely embarrassed if i was the manager of a department that had service in the name.

Wouldn't go here. Getting Service is terrible. Amanda at the front desk was unhelpful, unfriendly…read moreand the opposite of what customer service should be. She is Directly link to why I will not return.

Dyllan Nawrot was a great salesman to work with. He was knowledgeable of the vehicles that are out…read morethere and was very helpful in narrowing down the vehicle that met my needs in my price range. Stop in and see him if you're in the market for something new or used, you won't be disappointed!

We dropped off our vehicle two different times to this dealer to have them look at a couple of…read moreissues. The first time it sat there for four days before they told us they couldn't get to it yet, and we picked it up without having them look at it. The second time we dropped it off we had a prior scheduled loaner vehicle available to us, which was great. After three days, with little communication, it was finally looked at and we were given a quote for repairs. We okayed that number and told them we would hold off on another item that had popped up. Upon picking up our vehicle, we were informed that the final charges were double the number that we had been quoted due to "technician fees", despite us having a quote in writing. evidently there is a separate technician feature charged for each individual item that might need to be looked at. In no way shape or form was that made clear to us prior to agreeing to the work being done. We feel extremely taken advantage of and will never bring our vehicles back to this location for service due to the bait and switch tactics that are used.

Dealership replaced the Cam Phasers on my truck. The part exploded in my engine causing a hole in…read moremy engine and they will not replace the engine! All they did was give me quotes for a new engine! Do not recommend this dealership or their service department

I had to sell my 2018 Ford Focus because I was no longer able to work and make the payments. I had…read morean appointment with CarMax to get an appraisal and had already done an online appraisal. My car mechanically was in excellent condition and only had 24,700 miles on it however, it had been hit twice in my apartment parking lot and needed bodywork done. I stopped by Keller Ford the day before my appointment at CarMax because I thought I needed a Lein letter. While I was there I asked them to appraise my car. The manager offered me approximately$2000 LESS than my payout on my loan and suggested that I pay my deductible to get it fixed and then he would give me $1000 more than my payout. He spoke as though the 3 to 4000$ to fix it would come out of his pocket! The office was empty other than the manager and 2 other employees. The next day I went to CarMax and boy were they busy!!!! My customer specialist was amazing and kept apologizing for taking so much time. Very positive experience. The end result, selling my car at CarMax, paid off my loan to Ford Credit and I had a check for $4889. in hand when I left. If your going to buy and sell cars, be like CarMax!

The Kool Toyota Body Shop was dismissive, rude, and confrontational. The customer service…read moresurpassed disappointing and was unacceptable as the employee became hostile. The demeanor is a true safety concern and intolerable for a business environment. This correlates to a new car purchase. We paid to order a new vehicle and upon arrival, a different one was presented, one with decals all over the body. Instead of offering to make it right and get the car we paid to secure, they only offered to remove the stickers, which damaged the paint and left the vehicle covered in scratches. They have yet to make it right or take responsibility for their dishonest business practices. The experience at Kool Toyota from a new vehicle purchase to service was disappointing. Carefully consider giving Kool Toyota your business as you may have the same experience we did.

Stay away!!!! They do not answer calls and are very rude. Spoke with an Ashley on the phone…read moremultiple times and she was very rude and cut me off every time I was asking questions. Even told me it wasn't her problem on the phone!!! Called to see if my vehicle was done because I have a third party warranty and they won't release it until payment was complete. Told me it wasn't done, but little did they know I was in the parking lot lol. Would give zero stars if possible. Go to any other dealership if possible!!!!!