Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

Hi everyone!…read more Yesterday I came in to Carmax to sell them my Tesla. I did most of the process online first. Got an offer I felt was fair and made the appointment to come in and finish the deal. I have to admit, being new to this, I was skeptical. I came in and worked with Johnny. We went through my paperwork. They checked out my car to make sure it was as I indicated online. About 30 minutes later, I walked out with a check. It was a wonderful, simple, process and I would definitely do it again! Thanks Johnny! Jim

Extremely disappointing experience with CarMax (Hulen, Fort Worth), and I would strongly caution…read moreanyone considering purchasing from this location. I purchased a 2021 Mercedes GLE with under 45,000 miles, expecting a reasonable level of reliability. Within weeks, the AC system began failing. Since then, I've returned multiple times (August, October, and now March) for the same issue--only to now be told the compressor needs to be replaced at a cost of $1,900. What's most frustrating is not just the ongoing issue, but the way it has been handled. The front desk staff and service team were dismissive, unhelpful, and at times openly argumentative. The interactions felt unnecessarily catty and unprofessional, with an underlying tone that I should simply expect repeated failures on a vehicle at this price point and mileage. While the diagnostic fee was waived, that does not address the larger concern that this issue appears to have existed from the time of purchase and was never properly resolved despite multiple visits. I understand that used vehicles can require maintenance. However, repeated failures of the same system on a well-maintained, under-45,000-mile luxury vehicle--and the lack of professionalism in addressing it--is unacceptable. This matter has now been escalated to corporate. I hope for a fair resolution, but in the meantime, buyers should proceed with caution and ask detailed questions about inspection quality, repair history, and accountability after the sale.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Waited for over 30 minutes after being checked in to be attended to. Was ready to buy a car that…read moreday but definitely not from here now. Disappointing that I was checked in for an appointment and was not attended to for over 30 minutes.

I found the staff, Fallon and Cory to be very helpful and professional. They were patient and…read moreexplained things very well. The two of them seemed to treat people with dignity and respect. The experience was memorable because of them.

Lazy employees. I had scheduled an online appointment for a car trade-in appraisal, but when I…read morearrived, the lady refused to come out of her office. Instead, she asked us to take pictures of the car ourselves using the portal and send them for review. Why would I show up to this store to take pictures of my own car? The appraisal process is meant to be done in person for accuracy. This lazy lady and her manager are a total mess and a poor reflection on the company.

I brought my truck in for recall updates as well as the need to purchase new tires due to an on…read moregoing issue that has been unresolved since the purchase of the Truck. My service Rep. Donovan was a great! He spoke confidently and honestly gain my trust and appreciation. He made sure he communicated with me throughout the process and listened to my concerns. He and his team went the extra mile to ensure things were handle correctly and took the time to resolve the unresolved issues. His professionalism has gained my trust in Ford again and give me confidence in trusting my vehicle to Donovan and his team again.

Took my BULLITT there for a leaky tire on the driver side rear last week. Was told the tire was not…read moreable to be patched and needed a new tire. Left my car there went back to work at the Fort Worth VA. They called me when my car was ready. I washed my car today and discovered a dent at the bottom of driver side door. it looks like when they lifted my car to change the tire something hit it. There is nothing worse than damage caused by somebody else. Nobody said anything. do not go to that dealership for anything.

We had a stress free buying experience with our salesman Hector Corona. The drive in from Round…read moreRock was well worth it. This was one of our better vehicle buying experiences. I love my Ford F150. Two thumbs up. Thank you Hector and the AutoNation team.

Nasty dealership with poor managers. Clean your parking lot and your cars. I drove 45 minutes plus…read moreto see a truck which sustained water damage from rain. Did not clean the truck for the scheduled appt. but wanted to charge full price! Don't waste your time dealing with these people. Typical Autonation!

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

My wife & I was Prequalified for a vehicle at our local CarMax of Plano everyone was excellent on…read morepoint and polite @ CarMax Of Plano, The car that we wanted was at CarMax of Garland.... When we left CarMax of Plano the paperwork for car we wanted at CarMax of Garland was complete .... all we needed was to sign a few signatures and read over some documents...... When we arrived at CarMax of Garland , we were directed to business office immediately and was received by a nice young lady by the name of Melissa Huerta. Let me preference this by also saying that me and wife were dressed for the weather , it was cold out so we had on sweats. Mrs Huerta helped my wife get ready for the test drive , we test drove the car everything was amazing !!!! Upon arriving back to the Dealership after the test drive, myself and my wife were approached by Christian Gantes (Sales Associate) which introduced himself and Hawar Gerki (Sr Sales Consultant) Who said absolutely nothing to us about who was period. Then Christian stated that some information didn't come from the CarMax Of Plano, and we need to finish up some paperwork. Mind you , I said before arriving to CarMax Of Garland all the paperwork was complete, all we needed to do was sign for the car and read over everything. Hawar Gerki took my wife to has desk and basically interrogated her asking how she made some much money and literally reran all of her info...including ... job verification (again). At point I get pissed because clearly he is racial profiling us with a smile on his face. Mind you he hasn't stated the reason behind doing this or stated who he is to my wife. 45 minutes goes by he comes back to my wife saying it was a mix up and he is sorry..... all this after the paperwork with the car was complete on our end. Clear cut case of racial profiling. Bright note out this was Mrs.Huerta she was very professionally and needs to be promoted , she went above and beyond even offering to pay for dinner. Now , Hawar Gerki needs to be fired for work place profiling and harassment... completely unprofessional as customer I would never purachase a car from this location because he works there. And I'm going to file a formal complaint against him.

If you need a car ask for Juan! He was amazing, he communicated well, wasn't pushy on you. He got…read morethe financing done fast, got the car cleaned!

Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is…read moreonly two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it. However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative. At first, the dealership staff and GM Danny Easton had been helpful and told me to reach out if I had concerns. But during my follow-up call, I was told "Jeeps rattle," that they were "done" with me, and that the dealership would no longer service my vehicle.

I brought my Passport here in July 2025 for some recall fixes. The service department rep was super…read morefriendly and she walked me through the process. She said it might be ready the next day but called me that afternoon to say it was ready to go. They fixed my ride and left it in good shape - not a big mess to cleanup at all. In fact, she works better than before. Afterwards, though, I got email after email after email about extending my warranty and surveys on how they did. I gave them good marks, but the barrage of emails, which still continues a couple of months later, is tiresome. Probably nothing on this actual establishment about the emails, but damn. All in all, I would recommend this place to others.

I'm confused how these guys are still in business. I picked up my car and literally my car charger…read moreis stolen. My car was a mess, old tissues, things from my trunk in my front seat and back seat. Why is someone rummaging through my things and leaving my car a mess? This is all after me picking up my car post it going through the car wash. Needless to say, I will never be back. Cynthia and her manager didn't give a crqp and were more worried about what I wanted to do about it. Just unprofessional all the way around. It was a very much, 'What do you want me to do' attitude.