I feel a little weird reviewing my dry cleaners so often. However, I am going to do it…read morenonetheless. Because when I find a business as great as Apple Cleaners in Gaithersburg, it is worth me taking a few minutes to let them know how very much I appreciate them. I appreciate the high quality of their cleaning services of course. But, more than that, they're some of the nicest, friendliest and hard-working people I have ever met. I feel like I am seeing a good friend every time I walk in there. If you are anywhere near Apple Cleaners in Gaithersburg, do yourself a favor and give these people your business!!! I highly recommend them (and I like them a lot too)!!!

Needed my suit taylored and cleaned and pressed. The ladies that work there are very friendly and…read moreeasy to talk to. When they finished, I got a text stating it was ready. I will definitely be going back.

Zips is an essential service in our community. They always welcome you with a smile, provide…read moreexcellent and reliable service. I highly recommend Zips. Dr. Seeku Cleland Clarksburg, MD 20871 06-25-26

This branch of ZIPS is a huge waste of money. They prices keep going up, and the service quality…read morekeeps going down even more! The last time I got my clothes dry cleaned there, they somehow came back with highlighted stains that I couldn't even see before. My clothes smell of the same perfume that I used the last time I wore the clothes. It seriously felt like they ironed the clothes, put a red tag on it to say they couldn't clean it and that's it. I have given them more chances than I would like to accept but the last time was truly the last time. Utterly disgusted.

I walked into Crest Cleaners needing a last-minute cleaning and steaming for my graduation dress,…read moreand Rebecca and Leslie were amazing! Rebecca was the real MVP. She made sure my dress was cleaned and pressed as quickly as possible, and she communicated with me throughout the process to make sure everything was ready in time for graduation. She was so kind and professional and truly helped ease my stress. Leslie was also incredible because she was able to get the stain out of my dress and took care of it right away. I was so thankful for how attentive and helpful they both were. Great customer service like this is hard to find, and I will definitely be back!

I called to ask about a few prices. The person who answered the phone seemed rushed and just rude…read more I mentioned being a new customer and really not knowing about the services or pricing. I thought maybe the person would take at least 2-3min MINIMUM to explains things to me. She didn't, she just cut me off, gave me the pricing for one of the items, and hung up. I had more than one item I wanted to drop off. I guess I'll be going somewhere else. Thank you for all of your help.

My boyfriend takes his dress shirts and dress pants here all the time. His whites are no longer…read morewhite, they are essentially ruined what looked new just hasn't after being taken there. Well recently he brings his clothes home and we didn't see what this shirt looked like until we came home. I don't know what has been done to this shirt but it looks burned or something. It's pretty disgusting honestly and an absolute shit job. I'm baffled at what this shirt looks like and of course we took more again and again had to give back 4 shirts to be redone. Cheap dry cleaning or not this is unacceptable, and not worth it. They ruin clothes.

Accidents and mistakes happen. I'm ok with that. What I am NOT okay with is someone who claims to…read morebe the manager trying to blame the customer for said mistake and further trying to "man-splain" said customer in the process. I am also not ok with my garments returning to me in worse shape than I left them. I brought several winter coats in for cleaning. I have had these coats cleaned here before so I had no reservations about bringing them here again. I was at home cutting the dry cleaning tags off of the belts and reattaching them to their respective coats, when I noticed that the buckle on the belt for my down coat was broken. I brought it back and calmly explained to someone who claimed he was the manager (an older Hispanic guy... even though I'm pretty sure that the Indian guy is really the manager) that I've had it cleaned here before with no problem. He told me that they are not responsible for the damage and that they "clean it the way any other cleaners would clean it. We just put it in the wash and, ya know, stuff happens". I told him that my concern is that his staff did not warn me that the belt might not be safe to wash, even though they DID warn me not to dry clean the detachable hood on the same coat. This shop is all too eager to charge you extra to clean a belt on a jacket or coat, but not treat the accoutrements with care (or at least warn you that they might not be safe to clean). The "manager" said, "Well we have a sign and we're not responsible". I told him that the sign is clearly not within a customer's line of sight, and that if the staff were so willing to warn me about the hood, why didn't they warn me about the belt also, or about that policy? He said that the hood was fine to wash. I replied that we weren't talking about the hood, and that the staff took the time to read the tag inside the hood which clearly read, "Do Not Dry Clean". When he realized that I was not going to back down, but that I expected him to actually exercise some good old customer service skills to try to make things right, he starts questioning whether I even had my coat cleaned there, and challenged me to produce the blue dry cleaning tag inside the garment. Mind you, this is after I've been talking to him for 10 minutes. I told him that I'd already cut the tag out and was putting the coat away when I discovered that my belt was broken, but that I DID have the ticket that was still stapled to the plastic. At that point, he started trying to come up with something else to challenge the validity of my complaint. By this point, I am beyond frustrated. Finally, he says that if I find another buckle, they'll replace it at no cost to me. I tell him that I want that in writing so that when I return (not sure how long that will be because a buckle like that is going to be tough to find), I won't have to have this same conversation again with another member of the staff. He says, "Well everybody here knows me, and there aren't that many of us here, so it's fine." (I've been here dozens of times, and I have never seen the guy). I told him that I don't know him and that a verbal agreement would not suffice. I added that I'm not asking him to draw up a contract, but that I would be satisfied if he would simply write down on the dry cleaning ticket what he agreed to do so that no one will have a memory-slip later. He replies, "Well, if you don't trust us, that's fine. But I'm not writing anything." Throughout the conversation he seemed defensive and wasn't listening to what I was telling him. When he responded to me, it was in a condescending, "man-splaining" kind of way... that is, until my boyfriend got out of the car and came inside to see what the problem was. My boyfriend took over and explained the exact same thing to the "manager" that I did, and asked for the exact same thing from him (that he write down what he was willing to do on the ticket). It's funny how he stonewalled me for almost 20 minutes, but when my boyfriend stepped in, he changed his tune and quickly acquiesced. Adding insult to injury, when I finally did wear my coat, I noticed that it was anything but clean. It has small black streaks on the sleeves and sides, as well as an awful, putrid, wet-dog smell (despite the fact that 1.) I don't own a dog and 2.) I keep air fresheners in my closets all year round). It's a subtle stench that I didn't pick up on right away. But as I wore the coat throughout the day, I noticed a nauseatingly awful smell coming from the collar and sleeves. This is likely due to dirty filters in their cleaning machines. This is a very expensive down coat and I had to pay a lot of money to have it re-cleaned because of the negligence of this shop. As you can see from other reviews, they have a problem with both professionalism/courtesy as well as carefully cleaning and caring for your garments. You get what you pay for. Do yourself a favor and find yourself a more professional dry cleaner.

Spoiler Alert: I continue to use this place but ONLY because its location is so damn convenient…read morefor me. The people are NOT friendly. There is no "please" or "thank you" - there is not even "hello." The prices are VERY high. They charge an additional fee when you pay with a credit card (and, let's face it, who carries around $70-$90 in their wallet). The people who work there talk about me while I am standing there, assuming that I do NOT understand Spanish. Big mistake! If you have another dry cleaners anywhere near you, go there and do NOT go to American Dry Cleaners!

This place has a great value. It costs about $2 per shirt or pant to dry wash. Most of the time you…read morecan drop your clothes the first day and pick them up the next day after 5pm. However, if you drop your clothes on Friday, you will have to wait until Monday after 5 PM to pick them up. Although Google shows they open on Saturday, they don't "work" on Saturday. It is a big down side for working class people. You need to manage your clothes and pants' inventory well if you want to use their services.

Dry cleaning was great and ready when they said it would be. Just a little too far from Charles…read moreTown.

I have used this cleaner for a few years now and they are most excellent. I have also brought…read moreseveral things here to be tailored and have been very satisfied by the end result. He has tailored pants, suits, bridesmaids dresses and shirts for me and all have turned out wonderful. Highly recommened.

Always get our dry cleaning done here, bit just got a formal dress altered and it was perfect.read more

Great business for daily needs plus alterations and cleaning of odd items such as a fabric handbag.read more

Amazing alterations....a bit pricey, but really professional…read more My family uses the weekly laundry service. Dependable, and clean laundry arrives folded nicely. Definitely Recommend!

I've never had such a frustrating experience with a dry cleaner. They kept my comforter for over a…read moremonth, repeatedly pushed back the pickup date, and provided zero transparency about what was actually going on. No proactive communication, no clear explanation--just excuses when I followed up. Despite the excessive delay and poor service, I was still expected to pay full price, as if everything went smoothly. No discount, no apology worth mentioning, no accountability. If you value your time, your belongings, or basic customer service, go somewhere else. Holding an item hostage for over a month and then charging full price is unacceptable. I won't be returning and wouldn't recommend this place to anyone.

Service was excellent!! The staff was very friendly and helpful! The parking is a little hectic but…read morethe service definitely makes up for it.

I honestly wouldn't trust this place with a pair of socks, let alone expensive clothing. For the…read morefirst time ever, an item of mine came back in worse condition than when I dropped it off. My dress looked as though nothing had been done to it, except that the pressing was poorly executed. The steam press lines were misaligned, and now there is a noticeable white line running through my $300 dress. The result is incredibly disappointing. I'm genuinely baffled by the positive reviews. Based on my experience, I did not receive anything close to the level of quality those reviews describe. Another frustration is that alteration services close at 3:00 PM. That's highly inconvenient for anyone who works a standard schedule and makes it difficult to access a service that many customers likely need. What concerned me even more was the working environment. When I dropped off my dress, it was close to 100 degrees and the conditions inside appeared extremely uncomfortable for the employees. I sincerely hope the staff are being provided with a safe and reasonable work environment. Overall, my experience was disappointing, and unfortunately, I cannot recommend this business based on the quality of the work I received.

Excellent work Had 3 dress hemmed and they did an excellent job. Dresses were hemmed exactly to my…read morelength.. of what I wanted them to be.

I always bring my vintage dresses to this shop for alterations. The dresses are expensive and…read moreirreplaceable due to their vintage nature. They take great care to get a perfect fit and are very understanding and respectful of the older fabrics and zippers. I even had a dress remade from my friends wedding that was 25 years old.