My little family and I visited this store before we traveled back up home to Nor-Cal. We stepped into the store because the clothing looked so adorable and cute. There was an older lady working and absolutely made us feel like we did not belong or wanted in the store. Yes, we might've been very dressed down and not put together but we were going to drive 5 hours back home so that wasn't a priority for us. The lady trailed behind us as if she was anticipating us to steal or mess things up or something. Whenever we left a spot/rack, she'd go right to that area and start fixing items there. When I whispered to my partner what I was thinking, he said he thought he was the only one feeling like she did not want us in there. Never had I ever felt like that before in a business and to be followed in that manner was something I never thought would happen to me or my little family. Even if I had wanted to actually purchase something this day, I probably wouldn't have because of this. I hope this is not something that regularly happens. read more

Horrible service. Refused to accept a return as an exchange even though the item was within the 14 day return period and the same item was hanging in the store. The item was a gift. Haven't shopped here and now never will. read more

My Dream Boutique - Manager who refused the return. - Children's Clothing Near Me - Sherman Oaks, California

They told me they're going to give me an exchange or refund when I bought from them but next day they refused it. Worst store to deal with, stay away from them read more

Nelli, thank you for attempting to minimize the lack of customer service. However the dress I purchased was not custom made. read more

My Dream Boutique - Refund Policy online - Children's Clothing Near Me - Sherman Oaks, California

Cutest little boutique with the sweetest, most dainty and great quality clothing for kids! I've bought my daughters fancy and comfy outfits from here! Love it :) always coming back. And the workers are the sweetest and most helpful :) read more

Bought a dress the other day for my daughters birthday! The zipper was broken when I tried reaching out no one answered the phone. Now I have a $300 dress with a broken zipper that they refuse to take back or even exchange with a good zipper read more

I am absolutely in LOVE with this store, they have very unique and adorable clothing for kids and naw they even have selection up to 16yrs old. Costumer service is perfect. Every time I walk in to this store I always end up buying at least 1-2 outfits for my girls. read more

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Absolutely in love with this store. Whether you need clothes for boys or girls they have a great selection and varies by age. I needed flower girl dress so I went to a few stores, but nothing compares to what i had gotten from My dream boutique. They carry high quality products in a boutique like store that is very organized. The sales girls are friendly and helpful. Amazing service. If you ever need awesome things for the precious children, go there!!! read more

I'm a loyal customer in my Dream Boutique shop and last time being here I was convinced that they have special and high quality dresses. The style is elegant and unique. Thanks for your customer service. Keep going read more

Amazing store:) I found the perfect outfits for my nephew and the price was phenomenal. And most of all Christina was very welcoming, very helpful, and very professional. Will be shopping here for future baby and kid items. read more

I love this store. They have my favorite brand "mayoral", great quality and not super expensive, and the women that work there are always the sweetest to my son. I Highly recommend this store. read more

When at the Sherman Oaks Westfield mall, walking by, you really can't resist this store! Especially if you're a Mom of little ones. They have such beautiful outfits and so unique. I bought two different outfits for my daughter and I've heard of some of the brands so it was nice to see they are carried here. Great customer service and just a positive store. read more

Always the cutest styles and best quality! Styles are always updated and keep changing. Have been shopping here for a while and always love this store ! read more

It's COVID 19, everyone has extended their return and exchange policy- not this place. It's 10 days!!! Who had heard of anything like this? What if I had COVID? I'm stuck with it? Well this is what happened to me, I spent almost $300 on my nieces gifts with the sweetest lady that was there, but when I came to EXCHANGE it, they "couldn't" do it because it's past the time and they don't have the exact same outfits??? I just wanted to get anything!!! That fitted. Not worn. With tags on. RIDICULOUS!!! Instead of being grateful for any client they can get, they just lost a good one. Ladies my advice to you, practice better customer service! And just common understanding. read more

In response to business owner's reply: As a business owner you make a choice on how you handle things. During the holidays I received a gift from It Takes a Village. The item was too small. By the time I got the gift the return time had expired. The store GLADLY exchanged the item (despite the policy) to ensure that they kept their clientele happy. That's how you do business. We were requesting an exchange not our money back. You mentioned in your reply to the 1 star review by Svajune that your return policy is 14 days "and we almost always make exceptions". Why was that courtesy not extended to us WITH a receipt? You didn't extend the courtesy to that person bc they didn't have a receipt. We had one. And our return attempt was about 20 days post purchase. If your policies are so rigid, then you lose customers and get negative reviews. Had you had better customer service, this review would have looked different. read more

I'm so extremely dissatisfied with this store, the way they treat their paying customers! Absolutely horrible customer service and not understanding at all. I got 2 grey suits for my sons who need to be in my cousins wedding and soon after I found out they need black suits instead....so I took them back to the store on exactly the 14th day to exchange for black suits. Tags were still on, never worn, hadn't passed 14 days and they said they were final sale. How were they final sale? No one told me when I was spending $350 for 2 suits that that would be the case. The workers were horrible. When I thought it couldn't get worse, I spoke to the owner over the phone where she was even more horrible. No understanding, no appreciation for paying customers. You're reviews are looking real bad Nelli....might want to change your exchange policy or maybe train your workers better to let customers know what they're walking into. I have so many friends who shop there, but not after this experience. Good luck to your "wonderful business" read more

Amazing quality in clothes and amazing customer service! I was helped by Anna today and she helped me chose the perfect outfit for my niece! She was so patient with me and gave me different options to choose from. Thank you Anna for your excellent customer service I will definitely be coming back! read more

I came across this store while browsing the internet for unique clothes for babies. I placed an order right away because they have a beautiful and unique selection! When I received the order (really quickly) I was amazed at the high quality of the items! The quality was much better than some of the higher end designer clothes! Shop this store without thinking twice, they are worth it!I became a committed customer from the first order ! read more

Hands down, the number one store for kids' clothing. I wanted to buy everything at this gorgeous boutique. Their clothing quality is the best, no argument; and to top it all off, the customer service is amazing. The lovely young lady, Ana, patiently and with wonderful attitude helped me choose all I needed to gift this Christmas to all the kiddos in my family. We have 5 toddlers and 10 older munchkins. Thank you guys for such wonderful shopping experience! read more