We have used My Economic Travel as our travel agent 3 times now and we have had a positive experience with them. Its true that they have been usually busy the times we've ve been there, but they still had the time to help us with our inquiries. In our experience, they have been nothing but honest and professional with us. This year, Joseph put a nice South America tour for us and we really had a great time!! Thank you My Economic Travel for making our vacation enjoyable with no issues. We now have all these great memories to share with our loved ones. (Carlos & Joselyn) read more

If i could id give no stars No vengan aqui. No lo hagan. La falta de profesionalismo es absurdo. Mi mama y tia compraron un paquete de vacaciones para tulum pero que creen no reservaron nada mas que el vuelo. Ellas pagaron para que las recojieran de sus casas y nunca yegaron. No las recojieron en el aeropuerto y pa acarbarla de chin.... No isieron la reservacion pal hotel. Llegaron y les dijeron que no avía reservación. Acontrario les dijeron que la misma agencia habia cancelado la reservacion. La peor cosa esque los ofendidos fueron ellos al nosotros reclamar la falla de su parte. Pa no aserla mas larga mi mama y tia tuvieron que ser trasladas a otro hotel. Pos el hotel pa cual pagaron no las pudo resivir por falta de habitaciones. No pierdan su tiempo alli pero mas que nada no pierdan su dinero read more

Very satisfied . The owner is great on helping you with the best prices and the best places to enjoy. We got a great deal for our anniversary we went to Cabo and the place was amazing. Definitely will continue with his service. Highly recommended read more

TERRIBLE CUSTOMER SERVICE, UNPROFESSIONAL, & RUDE!! Just an awful experience. I called on a Saturday asking for a price quote for flights in July. I do my research before I book a flight but the agents response was and I quote "Dont waste my time if you're not going to buy." Not the response I expected, especially because I've booked flights there before. I guess now we need to book before asking any questions. read more

I dont recommend this business because they dont handle business like they should. My husbands flight was canceled two days in a row. I called the airline for a refund and they said since I booked through a travel agency that they need to reach out to them and get the process going. I called spoke to Jose and twice he told be that he would handle it and call me back. Still haven't heard from him. I understand you are busy with other clients,but we are clients as well. If you are going to give a time frame of when you are going to call back then try to stick to it. If its taking longer than usual then a courtesy call would be great. read more

Boy where do I start with this group of unprofessional, unknowledgeable and incompetent group of travel agents??? We had some family issues after booking our flight and were unable to make it to our destination. I Called to speak with Jose (he is the one that sold us the tickets) but he is ALWAYS busy because he has a side gig officiating weddings in the next room. They told us to come in (we live 30 miles away) and they would take care of our issue. Rushed down there to find him doing a wedding so we waited 30 minutes to speak with him. He told us that we needed to speak with the Airline. (I told him originally that we called the airline and because he is our travel agent we had to go through him). after back and forth and back and forth and months that went by our time was running out before we would lose out on the tickets so I asked for someone else in the office because Jose was useless, and this guy seemed to be a bit more helpful. He told us to send him copies of our medical papers that stated we couldn't go on our trip so I did and he said he would send them to the airline so we could hopefully get our refund. ANYWAY....weeks went by and I heard nothing (I kept calling but they kept saying it takes time) our expiration date was within one week. I called the airline because MY ECONOMIC TRAVEL agents are incompetent, to find that they never did send the medical papers to the airline, so we had to rush to the airlines to sort out the mess ourselves. Luckily we were able to postpone our trip but it cost us $700 in fees! I WOULD NEVER RECOMMEND THIS TRAVEL AGENCY TO ANYONE!!! if I lived closer I would picket in front of their business everyday so people wouldn't lose any their money, their time, or their minds!!! It was a very stressful year of back and forth with them and they shouldn't be allowed to deal with people if they have no clue as to what they are doing (WHICH THEY DON"T!) Ok I am done. Heed my warning people. If I were you...I would just book through the airlines so much less stress! read more

First time here and won't be the last. I booked my flight to New York round trip for the best deal ever. I was going crazy trying to book myself and it wasn't working out. They took the time to find a great deal for me and the best hour flights with the seats I preferred. Another thing I'm very big on is customer service, and they were amazing. I'm most definitely going back for further traveling options or flights I might want to take in the near future. Thank you so much ! read more

Great customer service, good deals, the whole process was smooth sailing. I definitely coming back for all my travel needs :)

This was my first time using this agency for traveling purposes and was very pleased. Everything was done over the phone and via email which I loved as I didn't have to go into their establishment and wait around. I really loved how they worked hard to get me the best deal possible and with an airline (Volaris) that offers a good deal on luggage weight ( 22lbs carry-on & 55lbs checked bag) There were some very minor issues as far as payment methods and miscommunication as to what airport I'd be using, but was all fixed very quickly! I highly recommend this travel agency versus using other websites in order to avoid misunderstandings on what your flight ticket covers as far as luggage goes so that you're not stuck paying the $25 fee each way. Can't wait to travel again! read more

I would definitey avoid this place! Don't get me wrong we didn't loose much money but the quality of service my family received was terrible. We called on a Saturday asking for a price quote for a flight to El Salvador we were told it would be $A, we agreed to reserve it right then, so the lady said great come on in on Sunday and I'll finish helping you then. We show up Sunday and said lady isn't there, ok no big deal my family is helped by a man. Now a thing about my mom is she always asks about luggage, she likes taking as much as possible because she takes gifts for her family and friends, and so we specifically asked how much luggage is she allowed to take. The guy offered Avianca, my mother doesn't like that airline because they charge a lot of extra fees. The man insisted it was the cheapest flight, we let him know we prefer Delta and had already discussed it with the lady from the day before. He agrees so this is when my mom confirms that she is allowed to take 1 carry on and is allowed 2 checked bags for free. The thing now is though the price went up $12, apparently he couldn't find the reservation the lady made the day before, but ok no big deal. We're told to return the next day for the paperwork because their printer is on the fritz, annoying but ok, it's expressed my sister will be the one picking up the paperwork because my mother will be busy. When my sister arrives on Monday is when the biggest issue arose. The paperwork stated she was only allowed 1 checked bag, my sister brought this to the mans attention, that's when another man joined the conversation. He was saying that the last man that helped us was new and that he must've gotten confused or didn't know what he was doing. My sister replies that she understands but my mother was promised 2 bags so now what are we going to do, due to the fact my mother was out shopping for 2 checked bags. This is what upset us the most his response was "pero señorita para que se estresa!" And other nonsense which translates to but lady why are you so stressed out?! Of course when written it doesn't sound like a big deal, but the tone of voice was degrading and aggravating, how on earth is it ok to speak to paying customers in such a tone that makes it feel they were doing us a favor. No, we paid in full but since it was no longer their issue and they had received their commission they washed their hands of us. I called the airline and the fee was only an additional $35 my mom went and enjoyed her trip. Now because of a grand total of $47 and a ton of belittling attitude we will never return or recommend this agency. read more

Stay away from this place if you wanna be given poor services from an uneducated owner. The owner is very pushy with payments even when specifically told, I was going to come in to make the payment on my available time; which I specifically told him. Guess what? he harasses his client with calls. Even though I specifically told him I was going to come in, and also told him I had things to do. Guess what he says? He told me, he is more busy... Wow so busy, that he doesn't respect his clients time. I am an angry customer, but my words are true. If you expect to get good services, not here. But definitely an outrage and blood boiling battle with the guy in the suit. read more