Shocked to find out this AAA doesn't have an attached travel agency was inquiring for a friend but if you are a member and have young kids as your passengers they do have some fun stuff for them and even discount presale tickets to knotts scary farm... the staff are mellow the environment is calm and staff is patient helpful and kind and offer excellent customer service as well as comparable prices. Buy this company is missing out big time by not offering travel options!!!! read more

Avoid Nicole if you would like satisfactory service. I've never had a aaa front desk just try to turn me away immediately. Otherwise, if you return and she is not there service is great! read more

AAA El Monte Insurance Sales - Travel Services Near Me - El Monte, California

I needed a birth certificate request notarized. Was told to go after 2:00 when they are back from lunch. I was there at 2:30, not back from lunch yet. When he finally arrived he would not notarize my request because i did not have the instructions with me. I returned the next day and again had to wait until the notary returned from lunch. She was very picky, argumentative and disputed my information and gave the impression she didn't want to be there. All I needed was for her to verify my identity. I'll never go back there again. I've been a member since I got my license, 62 years ago. My dad got me my first membership. read more

Talk to me with No smile . Just let me know what to do . Convenient location. Not too busy .

Mellisa was great help! Kindly walked me through the steps to setup my AAA app. She made sure all my questions were answered and did it with a great attitude. Thank you! read more

Super fast and easy registration and had great help from the front desk I didn't get her name sadly. Brian was really helpful with helping me find insurance although I didn't qualify still did a great job. Thanks again read more

Best customer experience ever!!!! Nicole was the customer rep who helped me out with all my DMV needs, with a great pleasing attitude. Give that girl a raise!!!! read more

Sheeesh! I hate to leave negative reviews, but with a little extra time on my hand and bad experience #2 I have to share, as a fair warning to anyone planning to visit the AAA El Monte branch. On my previous visit, I saw AAA offers notary services and thought so cool and convenient I'll try it next time. Called the branch this morning to ask if appts are needed or walk ins are welcome and the lady just noted that they're available except between the hours of 12pm-2pm (lunch time). So I eagerly go in slightly after 9am on this beautiful Wednesday (5/08) morning to get a document notarized. One of the front desk lady was able to help immediately, but upon reviewing the package, she mentioned that spaces cannot be completely blank. Luckily another nice lady confirmed those spaces could remain blank based on the information on that specific page. Long black hair lady who primarily was assisting me suggested I called my escrow company to confirm if the document needed to be a JURAT or ACKNOWLEDGEMENT and so I did and escrow officer confirmed that because we're already in California, a licensed notary republic just has to sign, stamp and acknowledge respectfully if all information is deemed correct. The AAA worker (not naming out of privacy) abruptly slammed her notary book shut and said she's not comfortable helping and doesn't want to notarize, while I was on the speaker with my escrow officer. So RUDE! Anyways, that AAA employee was giving La tóxica and her stank attitude was giving I don't want to work and chose to be miserable. I appreciate all the other ladies working since they were able to be so helpful with my previous visits to this branch. It was only this specific employee who needs to learn some manners & learn more from the other experienced ladies. I'm open to visit again, if I have to be more confrontational and address this concern specifically to her and/or with the manager in charge directly. As an AVID AAA member for over 15+years, please avoid being assisted by this specific branch. read more

Always come here, they attend me quit quickly I hardly have to wait a long time before I get attended read more

Worst customer services! Raymond right here thinks he is the ****! Look @ him! Playing with his fingers! I told you I will complain about you to the headquarters. Learn how to treat your valuable customers! FYI: Without us You won't have a Paycheck! Remember that! * This lady in the picture have a bad attitude! Straight up!! read more

AAA El Monte Insurance Sales - This lady have a bad attitude towards customer. I can't believe it. Terrible - Travel Services Near Me - El Monte, California

Never come to this AAA. It is inside of a Toyota dealership and there is only 1 person working. This AAA only does insurance not DMV. Worst experience, will most likely cancel my AAA membership. read more

I Always go to this location last few years. It's close,fast & friendly and efficient. Always in out quickly!

I asked for an agent to call me back on an umbrella policy never received a call. Also the agent that helped me in the office was no help at all. It seemed like my questions bother her and she told me that she wasn't licensed she could not help me with my questions. Bad customer service overall read more

Read the reviews. Go to any other AAA than this one. The limited amount of employees, make it very slow and limited as to what they can do for you. I needed to pay back registration to get a vehicle current. After two trips and wasting 2 lunch hours, I could not get It completed by this crew of incompetent employees. Between it's not my job, I can't tell you why, and, call the 877 number, I was furious. This group is arrogant and rude. Not the AAA employees I'm used to. I will never set foot in this office again, nor should you. All I needed was for one of the premadonnas in the office to look at my account to see the vehicles currently insured with your company. But No....... it's easier to send me away, again. Btw, West Covina office on Azusa handles it effortlessly. Thanks! read more

It is less than a few miles from where I work so I decided to chance it and go during my lunch. After reading the reviews, I went in expecting the worst. Melissa was extremely professional and helpful. She answered my questions, let me know what was needed, and I was able to have my daughter sign the necessary forms and return to the office without any hassle. I will continue to use this location. read more

Lousy place. Didn't update site. Drove here and on Yelp says it's open. But no one onsite.

These AAA gorditas representatives at the Longo Toyota location be on their constipated asses all day and serving up the worst customer attitude ever. Totally foul and stinky! On top of this, AAA California be living in the 90s with their out of date forms of payment for a DMV license plate renewals. Cash or check payments. Credit cards are accepted IF its got YOUR NAME on it regardless of being joint or company accounts. At this point the DMV kiosks be putting your business out for renewals. Apparently, AAA is on the bandwagon of throwing paying members who have been with you for decades under the *RESTRICTIONS APPLY* wokeness that pay for an entitlement not to go through the CA DMV. Parking is limited. Guests who are purchasing vehicles are given 1st priority. read more

I was paying for AAA plus RV. I was a member since 2002 it is now 2022. The first 8 years they came if and when I needed them The last two years, (2 times) I have waited, once over 24 hrs til I called and payed for a tow myself. The last time after 6 hrs the shop had closed it's gate. So I called my own tow truck again in the morning. I then called them to cancel my membership and I received no refund for the remaining 7 months of my membership. They have gone downhill. I recommend finding another roadside assistance company read more

I called for roadside assistance twice in last month and it was a 3 hour wait This is not acceptable What happened to AAA read more

AAA tow services are useless. In May my tire blew out on the freeway. I told them what happened and to please send a tow truck to get me off the freeway. 30 minutes later a Prius shows up. 511 came to change my tire faster than AAA. Thank you 511! read more

Speaking on behalf of my father, who came home and said if I could write him this review: I have had this insurance for about a year now. I went in to get something changed to our policy, but the sales agent, Fe, was so pushy and unprofessional. She was trying to make more sales and make me spend more than I needed to. It pushed me to chang to All State that same day, who changed my policy and charged A LOT less than Triple AAA was charging me. (For the exact same thing!) Not recommending this insurance to anyone I know. read more

Busy location but great and friendly staff If your looking for a AAA office... This is the place. read more

Wow? Things might had been changed alot! I been coming to this branch since 6 years ago, most of the time only took me 15mins the max, i dont see any problems there, maybe those are new workers read more

Went into the office today and was helped by Suzie. She did an outstanding job. She handled our paperwork with extreme professionalism. Highly recommend this office. read more

yeah I'm just going to say this very bluntly this office is trash ! The workers here are trash too, worst customer service ! I came in to register a car under my name as "non operating" I told her twice and very clearly and she put it under operating, made me pay an extremely amount of money and had the audacity to tell me I couldn't get my money back for a mistake she made and that I had to get my money back from the DMV which is also hard to get an appointment due to covid. So I left here with frustration and confusion. Problem is still not fixed after many trips back to this office and the DMV. I WILL DEFINITELY NOT BE COMING BACK TO THIS OFFICE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This office has a terrible costumer service. They don't try to help or explain what's going on. They will literally just tell you they can not help you resolve the issues. It's not even a claim. I can't imagine how they are processing clams. The company must be doing so well that they are not interested in retaining existing costumers. read more

Save some time and go to the DMV instead. Terrible customer service and only one person helping people. This is a small location in a dealership so it's not representative of the other AAA's I have been. read more

Most, if not all the women who has their own desks here bleeds of attitude and bad customer service. We're proud triple A insurance policy clients and I've had a pleasant experience when we got our insurance policy but don't bother for their roadside assistance! If you're planning to get their roadside assistance, please advice. The women whom helped us gave us a "promotion" deal last year with a annual fee of $48/64 dollars with two persons on the membership. This year we were auto charged $74. Ridiculous price for two people. When we visited, we spoke to the first agent that politely explained why we were charged two different pricing, great. Not what were here for. When we're asked to transfer to a different agent that could have the authority to do these "promotion" offers, lord and behold we got the women who dealt with us last year. The minute we sat down she sharply asked my father (whom was the primary) "Are you going to remove her?" .... With a sickening tone and dodged at ME. Being the person I am, I let it slide to see if her tone of voice would change. Nope. Throughout the whole conversation she kept her demeaning attire and when she did "apologize" for not stating this policy was a promotion policy, she MUMBLED "sorry about that" are you serious? My father didn't know this policy price would change because SHE FAILED to mention it the first time! DO NOT GO HERE UNLESS YOU KNOW YOUR AGENT GIVES A RATS BEHIND ABOUT THEIR MEMEBRS. I've attached a photo of the women (: avoid her. If you want to feel belittled, I reccomend her. read more

AAA El Monte Insurance Sales - Placed in the back left hand corner. Probably she's there because of her tragic attitude. - Travel Services Near Me - El Monte, California

I don't understand the low ratings. I've gone to this branch solely for the past year and change...never had an issue...never given attitude... Melissa helped me out yesterday... Courteous, informative and asked me a couple times if there was anything else I needed... I waited for about 10 min because they were busy. I was done in about 5. Surely beats going to the DMV to take care of certain things... Thank you read more

This place was great have a wonderful staff and the service was very fast the girl that helped me was very polite and very knowledgeable in her work got things done right away. I was very pleased. read more

I love having the auto club! They make everything so easy. They handle my DMV paperwork. They are very nice people at this location. James was the one who was very helpful and guided me in the right direction to the very nice lady who processed my DMV renewal tags. I suggest to anyone who doesn't like the hassle of dmv, stop in and say hi to these nice folks! read more

I've been trying to get an issue solved for almost 2 weeks with no reply from Juan one of the insurance reps. I've been emailing him over a dozen times and it seems he is clueless on how to do his job. He has no answer for any of my questions and no results. I've been with AAA for over 12 years and it seems AAA can not take care of their customers needs anymore. This branch has the worst customer service especially Juan! Unprofessional and never gets backed to you. I have copies of the unresponsive emails sent to him with clueless replies and still no answers. Horrible service! Consider going somewhere else if you want to be treated right. POOR CUSTOMER SERVICE!!!! AAA you need to get rid of some of your staff if you want to keep your customers satisfied. I will inform this to everyone I know. read more

AAA agent Tyree is a personnel who carries the rare talent of addressing the customers issue effectively with his soft spoken reassuring approach. He performed and delivered satisfactory service beyond my expectations. I'm grateful for his assistance and highly commend his performance. read more

Just found out about this location unfortunately DMV was down today. Had great customer service by Raymond and I'll be definitely come back. If you need any AAA service I recommend coming here. read more

AAA El Monte Insurance Sales - Just a fyi - Travel Services Near Me - El Monte, California

ZERO STARS. Workers here are rude and condescending, their attitude is horrible, just check out the other reviews. Hours are constantly changing without notice, and does not match the AAA website, or google, or yelp, or anywhere for that matter, I even called the 1-800 number on the member card and they informed me they close at 6, but they are always closed before 5pm. I got there earlier than 4:45pm one time and they refused to help. They will ignore customers unless you speak up and interrupt their chatting session, and when they do take a pause to look in the customers direction, they just glare like they are being bothered. I am sure AAA can hire better workers than these lazy ass crappy workers. If my employees treated my customers like this, they would be replaced very quickly. All they do is sit on ass all day, but they still can't do their job properly. This is the only AAA office I have been to that is bad like it is, all of the many others I have been to always exceed expectations and have great service. Not this El Monte Longo location; never. read more

Lord have mercy. Walked into this AAA today, helped out by William. I was looking to purchase a FasTrak responder in person, since i didn't know my family's AAA login to purchase it through the website. Found out the transponder is out of stock and needed to order it online. No problem. I asked for AAA's customer service so they could help me access my family's account online to place the order. William gave me the number and I left. Dialed the number--William gave me the number to Metro customer service. What an idiot. I'll go google AAA's customer service number myself. read more

Called ahead of time to check hours and services. Explained my situation to a male on the phone, said he could help. When I arrived, a woman said she could not help me with a missing renewal payment (DMV website says to wait 8 weeks before calling about an unprocessed check, and not to put a stop payment). All the woman would say is that I could pay again and that I would have to pay the late fee. Waste of time. read more

AAA is the worst! Today I've been waiting over two and a half hours for a tow. They keep telling me it's going to be 15 minutes more every half hour. And this is not the first time that I've waited such a long time. I'm canceling my membership. read more

The reviews are true. I gave it one star. Only because this place is close to my home. Not good customer service. Go to the DMV. I applied for a handicap placard & they said I needed to obtain a permanent one, because I went over the # of placards. I went to DMV. They gave me one right away. The representative, this girl, not sure her name was so unfriendly. I mean they should be glad they have a job. I will never come here again. I hope AAA is reading these reviews. I have no problem with Longo toyota. Which is where this small office is located. Longo Toyota has excellent customer service. I take my vehicle there. Learn Your PR skills. read more

Same experience as Kristie P. The woman was talking down to me the whole entire time and making everything sound like it was my fault and didn't understand her policy. She changed everything she says every time I go in to ask her something. She always say it's me that didn't understand. I wrote down what she said and repeated back to her. She says it's correct but 10 minutes later, she says I wrote it wrong. Avoid that agent at all cost! read more