Highly Recommend! Amazing Experience at Stanton Optical Dai Stevens at Stanton Optical was absolutely amazing! His customer service was better than anywhere else I've been. This was actually my first time ever visiting a Stanton Optical, and wow... it was nothing short of the best experience. There isn't a physical doctor on-site, but honestly, it was so impressive. It's kind of like TeleMed, but all of the testing is done right there at the location. Everything was smooth, easy, and FAST. The whole process felt so futuristic and efficient, and I was honestly amazed at how well everything flowed. The pricing was also fantastic, and Dai treated me with more passion, care, and patience than I've ever received at a traditional eye doctor's office. I truly felt like they cared about me and wanted to make sure I understood everything. I don't think I'll ever go back to a regular eye doctor again after this experience. If you're thinking about going, I highly recommend it and if you have questions, just call them. They're super helpful and happy to explain everything. Thank you again Dai for making this such a great experience! read more

I went to Stanton Optical a few weeks ago for an eye exam and to order new glasses. While the glasses arrived in a reasonable amount of time, that is where the competence ended. When I picked them up and tried them on, it was immediately obvious the prescription was wrong. I informed the staff on the spot. Instead of addressing the issue, I was given the lazy, boilerplate response to "wear them for a couple of weeks so your eyes can adjust." That advice is absurd. Your eyes do not "adjust" to an incorrect prescription--especially when you've worn glasses before and know exactly how they should feel. After weeks of persistent blurriness and headaches, I went to a different eye doctor. Their exam confirmed what I already knew: the prescription in the Stanton Optical glasses was incorrect and was the direct cause of my symptoms. I returned to Stanton Optical and requested a refund. They refunded the glasses, but refused to refund the exam fee--even after being told that the exam itself was wrong. Their justification was that the exam had been "completed," as if simply performing a service excuses doing it incorrectly. This experience showed a complete lack of accountability and professionalism. If you value your eyesight, your time, and your money, learn from my mistake and go elsewhere. Stanton Optical is not worth the risk. ***UPDATE*** The folks at Stanton Optical responded to my review asking that I contact them directly. Ironically I did call their corporate offices and got the same bullshit response I got in the store. They do shitty work and refuse to refund the money once the service has been rendered - regardless of how piss poor the work was. My response is simple... I will do everything in my power to cost Stanton Optical to lose a significant amount more than the +/- $100 they kept for their failed eye exam. Reviews like this are the first step. I also plan to contact my vision insurance company since they endorsed this provider to make them aware of the issues. If I'm ever near there and see someone going inside I will try and stop them to warn them about their shady business practices. On a positive note... if you are looking for a great eye doctor, consider Key-Whitman in Plano. They are fantastic. Honest, and give impeccable service. Highly recommend them if you want a reliable eye doc. . read more

AVOID THIS LOCATION AT ALL COSTS. Go to the Lewisville location or midway if you want great service !!! This location has employees with only a few brain cells left that are fighting for their lives. Please please do better hiring. There are people who actually want to work who should be in those positions. The two employees working 10/29 around 12 were so unhelpful and I drove to another location received amazing customer service and left out with exactly what I needed in less time than it took to even drive there. Please avoid this location and I will def be doing business with other locations. read more

I'm going to make my story short and sweet came into Texas with classes lost my glasses I left them what I should I say in the Uber did I reach out to the Uber driver directly yes did you ever crack out to me no could have his reasons no I did tip him let me say that but I'm sure he was busy so basically I've been driving around Texas from day one not being able to see when I drive at night so I'm nearsighted with astigmatism if anybody knows what that is. So fast forward to today also advertisement for iLab and I said okay let's skeptical at first but hey I need a classes for working for driving and let's just say I love and there's a gentleman by the name of A t e e b gentleman/ optometrist who helped me who assisted me when I first walked in I told him my concerns what I was looking for while I was there and he took care of me across the board I really really appreciate it. Also something that was cool was the virtual doctor when they you know doing the actual eye exam I asked Ateeb if she was real or AI and she was a real person just as wonderful just as patient in the day skepticism was gone which is why I'm doing this review/ I would recommend highly recommend eye-lab they have amazing and soap and classes BOGO tons of frames to choose from frames something for everybody and the customer service was excellent being my first time visiting an optometrist in Texas this is my go-to eye-lab. Thank you eye-lab and thank you Ateeb read more

Stanton Optical - Eyewear & Opticians Near Me - Carrollton, Texas

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Do not come here under any circumstances. The virtual visits could work under some circumstances but the optometrist I worked with was distracted, rude and could not wait to end the visit as fast as possible before I had the chance to ask a single question. The in-person staff member Tashira is useless and was offended when I asked to clean the chin rest of the machines being used because they were all covered in visible grime. I filled out the required forms at the beginning with any symptoms I had, then when she asked later before I saw the optometrist if I was having any issues with my vision or prescription I said no, thinking that putting them into my form for the optometrist would be enough. When the optometrist did not address any of these concerns and ended the video call abruptly I was confused, but Tashira responded with "Oh I asked you before the exam if you had any issues with your vision and you said no so I moved on." Then what was the point of having me fill out the form? Why not ask about the specific points that I made when filling it out instead of just asking the general question? I am writing off Stanton Optical as a whole because of this experience. read more

I did not like this doctor/office - first off, I didn't realize it was going to be a hybrid meeting so the eye doctor wasn't on site which is not the end of the world but their way of operating from a remote location gave me a headache with the machine changing. Then I was walking around with no contacts in because they were going to give me some to "try on" but never did so i'm shopping around waiting for them to give me contacts to try on and can't see anything so then he's selling me contacts and i say no bc i have a costco membership and he tries to price match but ends up quoting me costco price on top of my $130 contact allotment which is wrong so i say no again. then i get a lower quote from costco because he wasn't logged in, but then they can't match it bc it's too low which i understand but then they suddenly run out of contacts to try on since i didn't buy! will not be going again. read more

I've had glasses since I was in 1st grade and this has to be THE WORST experience I have ever had. I broke my glasses on AUGUST 17TH and they told me my new glasses should come in a week. This was pushed back 2-3 weeks. When I went to pick up, the prescription was LOWER than my current prescription, and I hadn't had an eye exam in 2 years. They gave me another eye exam and said the glasses should be ready in 3 days. I came A WEEK LATER (it's currently September 16th) and they just told me the glasses might not be done until October 1st. I have a high prescription but this is absolutely ridiculous. A month and a half for new glasses? Come on..... read more

Thank you for offering for me to call you business at 1 877 518 5788. Previously, I sent your office a written request for assistance over a month ago and as of today, I have received a response. Please provide with your email address so I can forward you my previous request so you can respond. Regards. read more

This review is for the overall standard operating practices of the business and not for the actual service. I did not even make it to the eye exam. I called asking if they accepted my insurance, Eyemed to double check. It was listed on the website already, but I wanted to make sure. They said yes and took down my information in a hurry. When I got there, the lady asked for my insurance again and called them with me just standing there. She was also asking me for my personal information when it was already given when I booked the appointment. They should have called the insurance before I got there. After, she told me that I was out of network with them and proceeded to tell me about their discount plans, while holding my insurance card hostage. 100% unprofessional. This place is a franchise and they will mass book patients to get them in the door. Never had I been to a place that didn't call my insurance to make sure I was eligible before I got to the appointment. Avoid, unless you plan on paying out of pocket. read more

Very nice and professional. Their team listens and understands your eye care needs 5 stars to Annum. Super informative. She knows everything about contacts. Thank you read more

I stopped in on a Sunday afternoon and received the most friendly and professional service that I can only rave about! Neha and Noorie are AMAZING! they were very patient with me and helped me pick out the perfect frames. They also went above and beyond with checking my insurance and everything. Customer service to the 10th power! I highly highly recommend this facility and when you go make sure and say hi to the girls they are great!! read more

My sons glasses broke a few days before school (of course) Went to the closest EyeLab since ABCE didn't have any same day appointments and booking was weeks out (regular doc). But I'm glad I tried them out. My son was taken care of quickly and prices are competitive to say the least! I absolutely love it! Staff is very friendly and best of all, glasses will be in much sooner than other places. I usually get them 2-3 weeks but here they said 7-10 days. I will be switching over to EyeLab for my family's eye visits :) read more

Just came to this place for the 2 for $59 deal plus eye exam. We got there 30 minutes early to see if there would be any frames we liked. From the moment we walked in they kept rushing us to go through the eye exam. They did not let us know that the deal only applied to the frames that were $19 to start until after they forced my brother to begin his exam. Additionally, they did not inform us we were out of network until after they already started the exam. I stated repeatedly they should have said this before rushing us into the exam room. Incredibly unprofessional and trying to scam money out of people. Absolutely ridiculous, will never go to again. read more

This is the most unprofessional, organized, and flat out gross place I've ever been through. The lady burped while she was assisting us. This guy that is the owner has no idea how to use the machines. And the doctor is virtual! Not worth going! It's a waste of money and we got the wrong prescription. read more

I love this place. I was weary after reading some reviews but our experience here was great! In and out within an hour and got a good deal on my frames and lenses. Kristy and jocelyn were sooo helpful and sweet! Would highly recommend:) read more

Call here and asked about walk in due to the covid-19 person answered the call said yes we take walk ins.. so I drive over I walk in.. I ask about Geri g my eyes checked the person at the counter says we don't do walk ins due to the current covid-19, I said I just called .. she said we are only allowed 8 people at a time..she was the only one there, I said oh ok.. she said we have an appointment scheduled at 12:15 it was 12:25 at this time.. she was the only person in the building!!! Wow!! Maybe needs to learn how to count to 8??? Disappointed!!! Drove another 20 minutes and walked in, I like my eye lab! But they need to train their help!!! read more

I have had nothing but great experience with this doctors office and getting new glasses. They are genuine, friendly, and accommodating. Even though I had difficulties with a previous eye doctor they were accommodating to assist me with no hesitation. I do not know much about the different prescriptions for lenses or the additions to make the lens more comfortable, but they were able to explain on a way I could understand and compare the difference it males. If I had any complications with my glasses they do whatever than can to help correct the issue. I highly recommend and glad they accept my vision insurance! read more

walking no appointment, had the store alone and found frames right off. Price was high for no name frames, asked discount and got $50.00 off. Still to high for a no name, should search on line for price by frame number. My eye lab offered online $99.50 off online and did offer to me. As a customer my satisfaction is important. There are more options local just look. read more

This was a new experience with a virtual eye exam . The Technician that assisted me with a pre-exam and glasses was great. She showed excellent customer service. I made my appointment on Saturday night for Sunday afternoon. I was in and out within an hour. read more

Love them! I went totally not expecting the service. Although I saw an unpleasant situation, my personal experiences has been pleasant. I didn't expect to be examined digitally but I do love my new frames. read more

I scheduled an eye exam appointment the night before. The lady who helped me was very nice and knowledgeable. The doctor did a virtual eye exam, which I thought was pretty cool. Definitely recommend coming here, I was in and out within 30 minutes. They also have a nice selection on eyeglasses. read more

Good professional people. Nice and clean place. A unique way of testing but I liked it.

Great experience! The area is clean and welcoming, Kristy was relatable and knowledgeable. Definitely coming back! Great service!

Staff is nice but was there an hour ! There was no doctor there to do the exam but they are taking appointments. Horrible! Was told doc would be there so & nothing. Lunch break was a waste of time. So disappointing after I had seen such great reviews! Smh read more

Kristi was amazing!! She gave me many different options and I would recommend speaking to her for any of your optical needs!! She made everything smoothe. read more