Glen in MFA FLower Mound TX was our sales person. He was very courteous, and did all the work with the insurance company for us. We went to the showroom to pick our flooring but he also then brought the samples we picked to our home, an hour's drive for him. He was very helpful, even when the original tile selected did not match our selection and they guys were there to install it, he supported my concern. So we selected again and they came back the following week. A bit of an inconvenience for sure, but it was probably just a different dye lot from the manufacturer. In the end, had a deadline and they met it. Sergio led the team that installed the floors and I have to say, they worked very hard and did a fantastic job. During the installation, I was pleasantly surprised to receive a call from Robert, Quality Control, to see how things were going and followed up after the installation as well. Any concerns I had were addressed immediately and in a professional and friendly manner. I'm very pleased with the work they did and the professionalism of everyone I dealt with. I would certainly recommend MFA in Flower Mound, TX. read more

I just had luxury vinyl plank installed in 3 rooms of my home after having engineered hardwood fail due to a moisture issue in my slab. A friend recommended My Flooring America in Webster, so I decided to give them a try. My salesperson, Ron, was very helpful in explaining the pros and cons of different materials and I eventually settled on the vinyl. After choosing the material and color, the ordering process went smoothly and quickly. The two-man crew they sent to do the install was very professional and hardworking. They arrived when they said they would, and worked hard all day long. They had to tear out the existing glued-down wood, remove glue residue then put down a concrete sealer and float the floor. Then they were finally able to put down the plastic sheeting and install the planks. These guys moved my furniture, worked around my pets and were super polite and professional. They left the place clean and everything was done efficiently and properly. The product looks amazing and beautiful and I couldn't be happier. read more

My sister-in-law recently lost her husband and wanted to change some things around her house incl her floors. After placing an order the company proceeded to miss 2 installation appointments without calling. Then when they finally showed the installer intimidated my sister-in-law into signing the paperwork that the job was complete. They also broke an antique mirror and have yet to do anything about that. That's when I got involved. I was finally able to get her a refund on the unfinished portion of the job (they should have done this without a fight) and as I complained further and further up the executive chain they decided to send a box of cookies as an apology. How insulting as though that would make up for the time she spent waiting for them to show up for appointments and the stress they put her through. When I tried calling the owners i was put into an assistants voicemail and after leaving 2 messages and waiting a week nobody ever called me back. Simply put: STAY AWAY FROM THIS COMPANY - THE OWNERS DO NOT EVEN CARE!! read more

I recently had luxury vinyl plank flooring installed in my home. The project was completed efficiently in about three days. The instillation team from My Flooring America was headed up by Nino, and was skilled, careful and very accommodating in moving my furniture a number of times to complete the job. I worked with Jim Bryan from the Webster store. He was knowledgeable, responsive and in general very helpful in navigating me through the process. Jim came to my home to measure the space, prepared the estimate and answered my many questions patiently. Carl Harris, Director of Fulfillment, from the Houston office, was the customer service representative who worked with me. He was very informative and assisted me as the liaison between the company and the installation team. He made several trips to my house during the installation to check on the work. I love my flooring and am confident it will last. I also feel assured the company stands behind their work, with a 30 year warranty. read more

Great experience and outstanding service at "My Flooring America" in Webster, Tx. Brock greeted me at the door when I entered, he explained they were running a special on there carpet and in detail informed the price ranges based on quality. He was extremely helpful from the time I entered the store all the way through the completion of the installation, and followed up with me the next business day to see how everything went. I will definitely be returning soon to purchase flooring for my entryway, and will be using Brock again to make my purchase. I also want to express the independent contractor "My Flooring America" used to install my carpet, they did an amazing job....they were on time, they verified my carpet selection was what I ordered, they were very thorough, They disassembled and reassembled my furniture, and they performed a walk-through with me when the job was completed. Such a fantastic experience and stress-free. read more

I am a repeat customer at My Flooring America (Webster, TX location) and I do not hesitate to refer them to anyone whatsoever. Brock Jackson was very helpful in helping me select the right product, is very professional and polite when taking the measurements, and overall excellent to work with. I have also taken advantage of their warranty program in having my carpet replaced free of charged because the color did not work for us. Brock has been eager to help me resolve the situation and find the right carpet for me. Danny, who schedules the installation process, as been similarly easy to work with. The installation guys were very professional and hardworking. I received a follow-up call from Danny to make sure the installation done according to my expectations. I'm overall very pleased with their products and customer service. I'm sure we'll use them in the future for our flooring needs. read more

I worked with Jennifer who was very kind, helpful, and knowledgeable regarding her products. My Flooring America honored a great deal with upgraded carpet padding and free installation. The installers were prompt and respectful. The quality controller also came by after all work was completed. A side note regarding the newer "softer carpets:" They require vacuums with highly variable height adjustments for carpets/floors, as well as variable vents for increasing/decreasing suction. Unfortunately, pushing an older vacuum will prove very difficult on "soft carpets" and possibly damaging. Explore this information prior to purchase if you do not want to deal with potentially needing an upgraded vacuum as well. Overall, my experience with Jennifer and the installation was great! I would recommend! read more

We just got a new H20 engineered luxury vinyl plank floor installed this week and couldn't be happier or more satisfied with the value and the craftsmanship. Mike Furin at My Flooring America, Webster knew I wanted to replace the carpet in our home at the beach and called me when the material was at a substantial discount saving me hundreds of dollars. Hector the installer really knows his craft and floated a 50+ year old cabin sub-floor completely level. He and his crew showed up on time, carefully carried our furniture outside on the deck and wrapped it with plastic for protection from the weather. For a young man, Hector has certainly mastered flooring but also his communication and customer service skills. This floor is one of the best home improvements we have ever done. This is our second flooring job done by My Flooring America, Webster and we couldn't be more pleased. read more

We had excellent service from Jim who came from the store to measure our tile floors and patiently helped us select new tile at his store. The installer, Tran was outstanding. He had to work in a small space in our laundry room to remove our old tiles before installing the new ones. Before removing the tiles, he had to remove our stacked washer/dryer so he could work on the floor underneath the appliances. It also required removing the door to the laundry room. He called my husband on the cell phone in advance to let him know when he would arrive. Tran returned the 2nd day to install the grout between the tiles. He also did a wonderful job cleaning up afterwards. There wasn't any debride left in our house or garage. We would definitely use My Flooring America in the future. Rebecca B read more

We had a great experience with My Flooring America. They were a pleasure to work with as they installed the flooring for our new, custom-built home in the Rice University area. The customer service was excellent. Mike was very professional and thorough to show us wood floor options and prepared an accurate cost estimate for our project. He remained engaged till all the work was complete to our satisfaction. The installation crew showed up when promised. Jamie and his team were courteous, and even finished ahead of schedule. Jamie's attention to detail and workmanship are evident throughout our home, whose three stories are predominantly hardwood floors. They kept their work areas clean as they went. Crew was friendly and polite. We strongly recommend Jaime's and My Flooring America services. read more

The salesmen was great after that they don't care. The scheduling is a nightmare. They don't show up, cancel, make excuses, are late. I was shocked. It was two rooms and a hallway. Kitchen ceramic tile and hardwood. When they laid down the hardwood they didn't mix the plank so I had a huge light spot in the middle of my living room that gave the illusion there was a big dip there. The base boards where left covered in glue, there was glue left all over the floor, they left a corner unfinished. They have come out twice to fix the issues. They still haven't been completed and now they won't return my calls. Do yourself a favor, save yourself a headache, go somewhere else. They print "Good Christian Values" all over their cards and advertise you but it is just that....... advertising. read more

We've been working with Brock Jackson from the Webster/Clear Lake store for about 10 years and have found him to be pleasant to work with, a good listener, and responsive. We recently discovered flooding in our hallway bathroom rouning the carpet in two bedrooms and expensive glued down hardwood flooring. Water ran for about 2 hours before discovering it. Brock explained the different kinds of flooring available where we choose the vinyl floor that is water-resistant and easy to replace if needed. He is a patient man, which I'm glad for because we were stressed and probably not that easy to work with during this period. Thank you for being patient with us, Brock. read more

We had wood flooring replace in all areas of the home except bathroom, bedrooms and laundry room. Chip helped in our selection and we set an installation date. The flooring was back ordered and we set a install date 6 weeks out. Fortunately the flooring was coming in a head of scheduled and installation was moved up 1 month. The installation crew showed up on time and the actual installation date. They also showed up promptly at 8:30 am every day and as quoted was done in 6 days. They were very professional, cleaned up daily, and listened to our concerns and addressed. My Flooring America did an awesome job from initial contact through completion. read more

My wife and I just had three bedrooms of carpet installed. Fantastic experience from beginning to end. The quality of the service was 5 star from the showroom to the install and everything in between. My wife went to the showroom on Texas Ave. in Clear Lake and Eileen was there and eager to help my wife understand and choose what was right for us. Danny was great with helping us with scheduling our install, and the install crew was outstanding and courteous. Seamless transaction I would highly recommend Flooring America and will definitely be a return customer when the time comes. Thanks Eileen and Danny and install crew for a great experience! read more

Our experience with My Flooring America was fantastic! From sales to installation we received unparalleled customer service. Eileen was terrific in assisting with choosing tile for our bathroom and making some design recommendations. Milan and Stephan installed the tile in both our bathrooms. They were on time and because we were doing a total remodel from the floors walls showers and tub, we had to have other contractors come in to work as well. Milan and Stephan worked through these interruptions wonderfully. I really do recommend going to My Flooring America for any of your flooring needs. read more

We are very happy with our choice to go with My Flooring America. They were patient with our slow decision-making process and were even more patient working with us and our insurance company! The guys who came to install the floors were very professional and knowledgable -- easy for us to have confidence in them. They paid attention to little details and went the extra step to consult with us along the way to make sure we knew what they were doing. I recommend this company entirely... I've had many repairmen/handymen at my house and the My Flooring America crew stands out above the rest. read more

Outstanding service and quality. Our second home , a place we stay on occasions flooded due to a broken line to our toilet. The break was discovered by a neighbor. My Flooring America was hired by our Insurance company to replace the bedroom and closet wood floor. MyFlooring America contacted me and recommended an upgrade in the type of wood floor at no additional cost. After being away for several months my husband and I were surprised to find everything in wonderful order. Thank you for being finished before our arrival and for the outstanding communication throughout this ordeal. read more

Our salesman Ron Currie was excellent, he took time out to show us the different type of carpet and the different in the padding. He didn't pressure us at all. He was a great salesman. Also the guys that came to do the installation of the carpet did a great job. They move furniture without breaking or tearing anything up. They also did a great job installing the new pad and carpet. Thanks so much for your guys doing an excellent job all around. I would recommend you all to anybody. THANK: THE Johnny and Deanna Williams read more

Ron Currie (at the Texas Ave Webster store) was so helpful! I came into the store, Ron greeted me right away, helped me pick out carpet and padding and within 2 hours he was at my home to complete the measurements and finalize the purchase. About 10 days later, the carpet was installed and the crew was wonderful and very attentive to my special requests. I had purchased hardwood floors from them but hadn't used their installers. next time I will! so thankful and so excited for the new look. Highly recommend!! read more