I have been so pleased with every aspect of Sound Hearing. About a year ago I walked into their…read moreoffice in order to be tested for possible hearing loss. The first thing Gary did was look into my ears and saw I had considerable wax build up and so he sent me home with some drops that would help clean out my ears. Now he could have tested me right then and there but instead he said come back once your ears are cleaned out then I can get an accurate reading on your possible hearing loss. That spoke volumes to me about honesty and integrity. When it was determine that I did indeed need assistance with my hearing i was taken through an extremely informative explanation of what devices were available. Through that process I asked what they recommended. The recommendation was not the most expensive but rather the one that would best solve my hearing problem and was ultimately the one I chose. I have been so satisfied with them as has my family. Service after the sell has been beyond my expectation. I just walk in at least once a month and get a thorough cleaning and replacement parts if needed as well as a supply of batteries all without charge. Sound Hearing has earned my business because of their professionalism, their knowledge of the various products available and their customer service. In each area they are outstanding.

Customer service: they are nice enough, but they take FOREVER to get back to you. Just like the…read moreother reviews, they never answer their phone or return your messages. It took 2 months to get my hearing aids after paying for them. I had to go through my insurance company and file a complaint before I could even get them to call me back after many calls to them. Then, after getting them, one quit working. I have called and left messages many times, but as of yet, cannot get a call back.

I went to this clinic a couple of years ago due to sudden unexpected hearing issues they were the…read moreonly clinic that was able to take me in for an appointment in a short amount of time I was scared and eager to know the reasoning for my hearing issues/of the outcome of my hearing could've potentially had at the time I didn't want to wait I went through everything to just be told it's only "slight hearing loss" and that everything would be okay there wasn't anything they could do for me I felt off about what they told me my gut was telling me something different I know myself I know when something is truly wrong fast forward years later--- I can barely hear my hearing progressively got worst fast I assumed everything was "fine" & thought I was overreacting about my hearing I didn't bother to reach out to any hearing specialists/doctors due to assuming everything is "fine" like you told me. now to see all these reviews of you taking advantage of disabled individuals is so awful & heartbreaking to see you ruined them. you ruined me. I am so hurt, angry & betrayed all of this could've been prevented. I cannot enjoy music, meaningful deep conversations just overall things that mean most to me. my hearing is so bad and people often turn me away because of it. I feel like I cannot enjoy life fully knowing my hearing loss is most likely permanent. you failed me. the US healthcare failed me too. avoid them at all costs.

I recently moved to Eugene area from Hawaii and my hearing aid broke. I had the earplug kind, the…read morekind that makes you look look like you have Frankenstein bolts coming out of your ears. I had them four years and never liked them. Everything sounded like I had a bucket over my head. Eating potato chips sounded like two skeletons fighting on a tin roof. I couldn't decipher conversations very well, and I kind of gave up on long conversations because they were so uncomfortable. I thought, ok this is the way it is. My life was like the Prufrock poem by Elliott. I found Dr. Donna Hill at Audiology Professionals using Yelp. I didn't really expect much. More of the same...either an expensive fix on my old hearing aids or some new ones that wouldn't serve me much better. WOW, WAS I EVER WRONG! Dr. Hill let me try out some new behind the ear types. I couldn't believe it. I could hear crisp sounds. I could differentiate words without lag time. I know it sounds over the top, but hearing became a celebration. I swear these new hearing aids will change my life. Thanks, Dr. Hill. These things are tuned so accurately to my needs that its like I'm not hearing impaired at all. I even turned off the closed captions on my tv. Love these guys! Steve Stelle Author of The Hawaiians Series available on Kindle

I have read the reviews, and my experience was unlike those I've read. No problem with the…read moreaudiologist - professional experience. The staff was extremely rude when I stopped in during a lunch hour looking to get some supplies for my hearing aids. I was told those were give after 1:00 and on specific days. Acting like everyone should know this. Well I have not be back, nor do I intend too.

I am an 81 year old Male who has been wearing hearing aides for 5 years. My first set of aides I…read moreobtained from a different provider and had difficulty getting customer service. In fact, as I write this, I am still awaiting a phone call from that provider (approximately 4 months now) concerning a failure of one of those aides. My wife and I finally agreed to start over with an Audiologist provider and pay the full cost for aides and get the customer service I had not been getting. We found Hearing Associates and Dr Redding. We started from the beginning with a hearing test and examination. Dr Redding explained in detail each step he took in determining which devices l would need. When I arrive, often just as they are opening, I am greeted like a family member and have NEVER waited more than 5 minutes for my appointment. From our initial visit to this day, my wife and I have been beyond impressed with Hearing Associates and Dr Redding. I was fitted with Hearing aides that Dr Redding, Based on his examination and testing of my hearing, felt would be best for me. They were NOT the MOST expensive model in that Brand But rather they best covered my type of hearing loss. My previous aides came with a device that would play television in my aides. This was an important feature for me as I watch TV a lot...and the device plays IN my aides and I can mute the external speakers on the TV...which doesn't disturb my wife at night when she is sleeping. It took me 3 Days to connect such a device to my TV using my former aides. Dr Redding showed me the device made for my New Aides and then DEMONSTRATED how to connect them to my TV. It took me about 5 minutes to make that connection when I got home. Every Question, Concern, and Fear I had about selecting my New Aides was addressed by Dr Redding. From the Initial Visit to today my hearing comfort and understanding of my devices and getting the most from them has been the paramount objective of Dr Redding and every staff member I have dealt with at Hearing Associates. I have Medicare insurance and NO coverage was provided, I paid FULL price for my New Hearing aides and services from Hearing Associates. I got MORE than I paid for!! My wife and I both feel our experience with Hearing associates has been beyond amazing. When I visit for an appointment, It is very much like I am spending time with a treasured Family member. That is something Money Cannot buy! I have a hearing professional caring for me and at the same time made a trusted new Friend in Dr Redding and all of Hearing Associates Staff. I heartily endorse and recommend Hearing associates to anyone in need of their services. Rev. Dan Shankle

Hearing and Associates changed my life. I lost my hearing due to a virus when I was in my late 40s…read more I've had many hearing aids over the years. The struggle to hear was exhausting, and I started retreating from activities and gatherings. Sandy researched the best hearing aid for my hearing loss. I have a social life again. The office and staff are fantastic.

I bought my hearing aids from the previous owners and received wonderful service from them. I never…read morehad a problem or needed to have the hearing aids worked on. Two years later when they needed a minor repair, I took my hearing aids into the new owners. After multiple trips with a new problem coming up after each visit and $825 in charges, I finally got my hearing aids repaired at the factory. Either the tech was incompetent, or she was sabotaging the work. I would not recommend this business.

After 10 years of being a client the business sold. The two audiologists left. The new ownership I…read morecannot recommend for various reasons. This once felt like family. Now it's cold uncaring.

Fabulously professional service by a very capable and caring staff I am so happy I discovered…read moreCOSTCO as my hearing aid solution. I've been working with Cara my COSTCO audiologist for more than three years now. She has greatly changed my life for the better. At a fraction of what other audiologists wanted to charge me I have found affordable highest quality answers to my moderate hearing challenges. I would literally be lost without these Costco professionals. They check my hearing regularly, adjust my aids, clean and tune them up regularly all without any additional cost. Cara and her colleagues are amazingly up to date regarding latest hearing technologies and options. And they never upsell. I greatly appreciate the added quality of life I've found here.