It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful

I went to Hobby Lobby and put my keys in the cup holder while I was mapping out my store visit…read more Ended up getting on the phone distracted and locked the keys in the car. Found this business on yelp and I was very satisfied. He was quick professional and did I say QUICK?! Thank you!

Called them and was told they'd pickup my car in 30 minute. After an hour I called to follow up. I…read moregot voicemail. I waited another hour-nothing. Now I was going to be late to an appointment and had to cancel my appointment at the dealer where they were supposed to take the car. I called them back and told them to forget it. I could have let they just show up without me being there. But that would have been rude. I understand that things can happen, but there is no excuse for not calling to tell me that and there is sure no excuse for not returning my call for more than hour. I wasted 2 hours of my time. I'd give them 0 stars if that were possibl.

Dennis was awesome, he came right before he was getting ready to close. My daughter car would not…read morecrank up due to her battery. Dennis came and met me where the car was, told me then it was her battery. He gave it a jumpstart so I can get it home. He also said he can come back the next day and get a battery and put it in my daughter car. And he basically did everything he said he would do. I was so grateful for his help and just everything he did to get my daughter car back running. He went far and beyond with helping me in this situation and I do appreciate him so much. Thanks Dennis

From the owner: Got a flat tire dead battery lock your keys in the car reach out to era emergency roadside…read moreassistance for fast friendly customer service we are here to help you get back on the road

Let's just say....this business has 5 stars for a reason…read more We ended up in a terrible situation so we got on yelp and found this towing business, I decided to call and my reception was down so my call failed. Not only did Mr.Lee take the time out of his day to call me back and leave a voicemail, he also gave me a time of when he could be at my home to help! We were in search of something a little quicker (outside of his area) so we told him maybe we can call him back if we decided we needed his services. Well, Mr.Lee ended up calling us back! He had a reference to someone who was closer to our location who could help us in a quicker time! His reference "Juan" was on time, extremely helpful did everything in a timely fashion! We had an appliance that we purchased with our pickup truck get stuck in our backyard on a wet day. We had also called a service closer to our house who told us that "they could not help due to the fact that they could also get stuck on the wet grass". No fear!!! Lee and his references made sure that we got the services we needed to get out of our ditch! Thank you so so much! I would recommend you to anybody! Trust this one! Professionalism, time management, responses, all Five stars!!!!!!

Would highly recommend Lee. He was great to deal with. Very professional and a great personality…read more My car hadn't moved in over a year and was quite a stress for me. I reached out to him and had a response very quickly. Every time I had to call him during business hours he answered by the second ring. He was very understanding of my tight schedule and was able to move the vehicle with no problems and an upfront and honest price. The entire process I had no doubts I had gotten the right guy towing my vehicle. I will definitely be using StrictLee for all my towing in the future.

They are fixing my tire now at 12:30 am on the side of the highway. These guys are the absolute…read morebest and I recommend them to everyone

Chandler was very quick to get to me. Roadside assistance said it would be 50-80 minutes and he…read morecalled me right when he got the request and told me it would be about 20 minutes till he got there. He got my locked keys out of my car in about 10 minutes. Greatly appreciated his communication and help!

Kevin was prompt, couteous and super professional. He…read moreclearly knows his business. Will be using KMV again in the very near future.

a minute ago New…read moreKevin came out to look at my mom's car that was having a coolant leak. Kevin charged $150 to diagnose the car and said that payment will be applied to the total fix the car. I was ok with that. He made his diagnosis then ordered parts from advanced auto parts. He calls me when he's picking up the part saying the store ordered and quoted him for the wrong part. At this point I'm completely understanding. He sends me a link to order the correct part. I ordered the part and then let him know it arrived. He came out to fix the car. I told him I was at work so my mom would be the primary contact and told him to reach out to her for anything. He comes out and starts working. I get a call from him at work. He didn't want to call my mom because he knew she was going to be livid. He couldn't do the job. He said there was a part that he needed that he didn't have. I'm irritated at this point but I appreciated him not doing a janky job just for the money. So I called around and eventually found a shop to tow the car to. Come to find out the part he had me order was the wrong part. So he was completely incompetent when it came to this job. Now I have to start completely over and I paid him $150 for him to give wrong information. I will not be calling him again and neither should you!

DISHONEST! Matthew Towing is AWFUL…read more Left family stranded in Winter Storm on dark roadway over four hours. The driver was profane and unhelpful. Asked questions as I'm from out of town. The driver failed to help by provide any guidance and ultimately never towed my family. Matthews was sent through Road service. An Absolutely disappointing and frightening experience. DO NOT ACCEPT A TOW FROM MATTHEWS TOWING. One Star too much.

Jump start my car. Randy is amazing. I called AAA twice and they said there were other issues…read morecausing the car not to start. Randy jumped it in a matter of minutes.

We were here for a weekend vacation and had just discovered a completely dead battery in our truck…read more Gage was here in under an hour with a brand new battery. My 2020 truck still had the original battery so we knew everything else was good to go. Gage Wawa pled everything out quickly, was a great communicator, and was very professional. Make sure to give him time off to check out The Whitewater Center! We highly recommend Charlotte HERO for your roadside service needs! You won't regret it!

If you need a tow, use them! They showed up in 45 minutes and charged me less than half of the…read moreother guys I called. The driver was very nice and helpful. He was quick and got me to my destination safely.