DISHONEST! Matthew Towing is AWFUL. Left family stranded in Winter Storm on dark roadway over four hours. The driver was profane and unhelpful. Asked questions as I'm from out of town. The driver failed to help by provide any guidance and ultimately never towed my family. Matthews was sent through Road service. An Absolutely disappointing and frightening experience. DO NOT ACCEPT A TOW FROM MATTHEWS TOWING. One Star too much. read more

Matthews Towing & Automotive - CAUTION. - Auto Repair Near Me - Matthews, North Carolina

Jump start my car. Randy is amazing. I called AAA twice and they said there were other issues causing the car not to start. Randy jumped it in a matter of minutes. read more

Been A Customer since 2001. Tom has always helped me out. Gives me a hard time when I take my car to ACURA.. but sometimes I need a LOANER CAR. I recommend to all my friends and FAMILY read more

Really appreciated the prompt service by my tow driver this evening. Had a flat and was able to take it to a nearby tire shop at 8:00pm. Thanks Matthews Towing! read more

Very disappointed in the service. Had to have my car towed because of a flat tire. Tow truck driver did over $3000 in damage to my car. I have tried to get this taken care of by calling the owner Tom. Tom was very elusive and would never call me back. Kept saying he contacted his insurance company Auto-owners insurance. Finally after a month his insurance called and I sent estimate and pictures to his agent Robby Blanks and now he is ghosting me. Says he can't get ahold of Tom the owner. Do not do business with either of these companies. Bad service! Finally received a letter from Tom's insurance company and was made aware Matthews Towing owned and operated by Tom Emech doesn't have any liability insurance coverage. How can he stay in business? read more

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We had a tire blow out on 485 and Randy from Matthews Towing & Automotive came to assist. The service was outstanding. He made sure the car was handled with care and went the extra mile to make sure we were taken care of. I would highly recommend Matthews Towing and Automotive service. read more

Just a big time POS tell me he couldnt help me while not doing absolutely nothing. Dark skin dude skinny eyes all sleepy thats him. Horrible service. Then laughed while driving off read more

If I could give this place no stars I would. My vehicle was towed by Audi and this company tampered with my vehicle and left it in an unsafe place. When it was further disputed they lied to the 3rd party company. When I tried to explain to them what happened the manager was rude to me, forcing me to say that I caused the smoke in my vehicle when I know I didn't. I wouldn't give my last dollar to this company in search for help. A disgusting company with disgusting service. read more

They were rude couldn't find me and the guy they send out to help me was super reluctant to help me legit the worst experience of my life 100% would never recommend them in this or next lifetime. read more

Matthews Towing showed up to take my vehicle to the mechanic. The driver backed in to my vehicle breaking the tail light and denting the bumper. The driver took full responsibility and gave us the number to the owner of the company. We called Tom Emech (registered owner of company on NC Secretary of State website) and he apologized and said he would send a new tail light and to get estimates and he would just cut us a check for the repairs. This happened in august 2022 and here it is almost November and he has done everything he can to avoid our phone calls. We try to support small business whenever we can and this is making it very hard. Just do the right thing!! read more

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USAA matched me with this company for towing service and they had me waiting on the side of 77 for 4 hrs. than when USAA called regarding the ETA they cancelled. Stay Away from this place!!!!!!!!!!!!!! read more

Worst response time I've ever seen. My fiancé's car broke down not even 20 minutes away from the shop. We call it into Onstar at 4:00- they say they won't be there until 6:30 So- 6:30 rolls around and suddenly the time changes and they say they won't be there until EIGHT! My fiancé tried to call them and ask what was taking so long and was given an attitude by the lady who answered. We would have switched to a different company but it would have taken even longer. We couldn't leave the car because it was half way in the road and we couldn't move it because the rim was dented. Then 8 rolls around and they say it won't be until nine. He calls- obviously upset but didn't curse at her and after hours of waiting whoever was on the other end canceled the tow after HOURS of waiting! These people are horrible and awful at their jobs. Do not recommend read more

Waited for a tow. Never showed up and canceled my tow request. Upon contacting AAA again they claimed they didn't have the right equipment to tow it. It's a tow truck service right? Total goons! Stay away Far way read more

Roadside assistance sent these people out to pick up my car, they never reached out to me as to the arrival time at all after more than 2 hours I called and they gave me a 1/2 hour window finally car was picked up and brought to my house once again no contact about arrival time at all, driver dropped the car in the driveway blocking my other vehicles in and left, never even knock on the door or called. After calling and complaining they get an attitude and expected me to be nice I shouldn't yell. Mean while I have a vehicle with a stuck gear shift blocking my driveway. I would never advise anyone to use this company, They said they were coming back been 3 hours no show. more than 6 hours of my day wasted dealing with them, and I didn't get paid they did, what customer service. After calling to inquire about them not returning to move the car I was told only if I would pay them again great con get paid twice for same job. James Davis read more

Very helpful and loved their flexibility when plans had to change. Randy and crew were great to work with and very knowledgeable.

We have been going here for more than 15 years. I'm a single working mother and my kids and I have had used vehicles that have needed everything from inspections to major repairs including being towed several times. They have always treated us with respect, been honest about costs and whether something needs to be fixed (especially in order to pass inspections) and are a bunch of really nice efficient people. The owner is a wonderful kind honest man. I wish I could give them more than 5 stars. Quality and careful about costs. read more

customer service skills are very very limited. she kept hanging up on me, after about 5th time she kept the phone line opened calling me a fucking idiot then hung up. called again she said I'm not going to help you. this company was recommended by AAA. hopefully never have to use them again read more

A front part of my car became unattached and was dragging. My insurance company chose this company. While waiting, the driver called and asked what happened. I told him and he suggested just taking off the part. I told him he hadn't seen the car and wasn't a mechanic (nor was I). Luckily, he did show up but didn't say anything when he arrived and asked for the keys. He loaded the car and examined the part. I almost expected him to rip it off. I went to get in the cab and he said loudly several times "I don't take passengers!" I asked why and he yelled "Covid, covid, covid!" I said I had a mask in my car (he wasn't wearing one) and while waiting for him to lower the car he yelled at me "Are you getting in or what?!" I practically jumped in so he wouldn't leave me. Needless to say, he didn't talk on the way to the tire shop, tailgated, lit up a cigarette and played music too loud. I made the tire shop employee get the keys back. Most miserable short ride of my life. Would never choose this place on my own. read more

I felt safe and the job was done quickly thank you

Used through AAA. Super super pleasant customer service. And they showed up quickly and the driver was so polite.

I have an old Pontiac that I wanted to get up and running again, and had it towed to the shop. Tom and Kenny took great care of me, and the car. I would gladly recommend them. read more

Very rude very nasty, very unprofessional customer service. Called AAA for roadside service they sent this company. I received a call from Tashon Byrd (technician) and he was very nasty over the phone, saying things like well that's not my issue, that's why They called me right, and ends the call saying that was a waste of time.. I never asked for a call. Gets here very rude STILL I tell him where my car is just to make sure he knew it was the one beside him not behind him and he says" I know why do you think im sitting here" again UNNECESSARY. After paying for a tow( that was covered by AAA, which I told him and he told me it wasn't) he begins writing a receipt and I ask "does AAA get a copy of the invoice" because I knew I was due for a refund his response was " im giving you a receipt" I ask again he says "im giving you a receipt thats your answer". at that point I walk to my car and call this company to report AGAIN that the technician is being rude. I'm placed on hold and the technician drives off without refunding my money or towing my car. VERY UNPROFESSIONAL VERY RUDE. If you hate your job find a new one read more

Car was to be towed to Columbia and when asked about eta the representative was rude and hanged up the phone without giving an answer and have yet to see car since they pick it up early in the morning. read more

One of their trucks was driving like a complete maniac today all the way from Waxhaw to Matthews on 16, then 485. That has to be the most aggressive driving I have ever seen by such a large vehicle. Weaving in and out of lanes, speeding and tailgating. So dangerous. No way would I trust these drivers with a vehicle of mine. No regard for other drivers or property. read more

My car left me at my destination. The alternator stopped working. Matthews auto towed my car to their shop. Their service was very good. They were friendly and talented. Ten stars for Fred who towed my car in. He was very kind and polite. read more

Best mechanic in Charlotte area. I hesitate to post this in fear that you may go try them and then they will get really busy We have 5 high mileage vehicles and they total ROCK! Their service, support, knowledge and kindness is top shelf!!! read more

I wanted to give a huge shout out to the owner Tom at Matthews Towing & Automotive for the exceptionally disgusting response to damaging service boxes for Spectrum and Windstream on my property. You didn't remotely care if I've had service issues for the last 3 weeks and informed me "it's not your property". The added bonus is I never hired you but you damaged my property in towing a vehicle from my neighbors property. As a business owner an apology would have gone a long way. Most family owned businesses care about their reputation and word of mouth. The hanging up on me was an additional classy touch. Great way to run a business and care about damages your business caused. Isn't it ironic how your employees diligently take pictures to make sure YOUR covered. Have a fabulous day! read more

I use Verizon Roadside and they called this towing company to tow my husband's vehicle. I had a great experience and Frederuck the driver was so professional and very friendly. He was great! Very fast and accurate with no issues with the tow. So thankful they sent Frederick to do this and will use them for my towing needs again. I will definitely request Frederick if he is available. Thank you for a job well done! read more

Been a customer for decades. Never going anywhere else. Tommy and Jeremy are flat out terrific and honest mechanics.

AAA dispatched Matthews Towing for my husband who was at a gas station on his motorcycle with a dead battery 1 mile from our house. He was told by the AAA dispatch that a motorcycle was not covered on our policy and the costs would be out of pocket. AAA was upfront and clear about this and told him while on the phone they can dispatch and the company would give him the price when they called back to confirm. A woman called from Matthews Towing and said it would be $85 and then as the tow truck arrived she called back and said he was there and it would actually be $150. So when a customer is desperate and seeming like their options are limited and you can solve it immediately regardless of the price you've already quoted they ALMOST DOUBLED it onsite. This is price gouging and shameful! read more

Bruce was awesome!! Thank you! Very patient and explained in detail everything as he was putting in my new battery Will highly recommend Matthews Towing read more

Matthews Towing & Automotive - Auto Repair Near Me - Matthews, North Carolina

Just got blown off he road by one of their drivers on Elm Lane. Wouldn't use them if my life depended on it because of how unprofessional they are in a company truck on public roads. I'm sure they do business the save way....carelessly. read more

Had car towed there when starter went bad. Was minor issue with repair and they went above and beyond by fixing another unrelated issue with the car at no cost to me. Starter repair was about $200 cheaper than what dealership quoted. read more

Tom, at Matthews Towing & Automotive has been our mechanic for the past 9 years. I don't go their for the luxurious waiting room, complimentary snacks, or gourmet coffee. Instead I go because Tom is what I call an "honest Mechanic". He never attempts to up-sell me or talk me into a maintenance package that I don't need. Though, when Tom does recommend replacing something, I listen, because I trust Tom and he has earned my business for the last 9 years. Everyone needs a dependable, honest mechanic, so try Matthews Towing & Automotive and ask for Tom. read more

After using Matthews Towing for a tow, which the driver, all three were awesome, I decided to try them to get my brakes fixed. Since I am a 62 year old woman on a fixed income, I came with brake pads. Not a mechanic I didn't know there was more work to be done. That's when Jeremy's attitude changed, he called me to inform me the pads were for a BMW not a Camry, not my fault, Advanced Autos fault. Next came the other bad news, it required more parts and a crazy amount of labor money. I brought in more parts, thinking this might be the cheaper route. Jeremy informed me MT&A was not a non profit. Ok I think he just insulted me. I had to leave and reorganize and realized he had the keys to my house! Talked to Tom this morning to tell him to put my parts in the car, as I was done. He never mentioned he was the owner. I decided to use there tow service for the 3rd time. AAA gave me information that Tom said was untrue and maybe I misunderstood. Misunderstood two days in a row by two different AAA employees? Long story short, it cost me $128.00 for a diagnosis and tow. I still have a broke car. What an awful experience and an awful business. Thanks Tom read more

The towing came out to my house to tow to a body shop and the driver almost forgot to charge me (until I reminded him that I needed to pay). We went to the shop to wait for the car to arrive and the driver still had not arrived with the car- turns out he went to another body shop (despite us giving him the correct address). We had to wait over an hour for him to arrive. I called the company and asked if they could discount the price for this inconveniece, she initially said no but then called and said they would charge $60 instead of $72. I will use someone else next time. read more

I would personally recommend Matthews Towing. Tommy and his crew have been working on my cars for over 10 years. They have done everything from new air-conditioning, New tires, inspection, towing, changing a tire. Everything I've ever needed done and there has been some major things done to our cars and I have trusted them. Calvin H read more

I wouldn't refer this business to anyone that wants their care fixed correctly or as a matter of fact I wouldn't refer it even if they didn't care if it was fixed correctly. We took our car there for an inspection and after the first try it didn't pass so the computer needed reprogrammed, $220 some odd dollars and driving it hundreds of miles it still wasn't passing, then it was a pin hole in a emissions pipe so we were told that would be over $150 dollars oh after that was "replaced" and hundreds of miles driven then it wasn't passing and he told us the car was fine ok if it were fine it would pass. So we go to drive it more on Sunday and when we get there to do so the doors were left unlocked as well as the window was left down over night?? Really so now after SIX yes I said SIX weeks later it's still not passing and he gave us the paper work to take to the DMV-DOT to file only to be told he needed to give us two papers stating two fails or two incomplete which you'd think he should know this seeing that the receptionist at Mr Inspection knew that much when I called them and she's the receptionist not even a mechanic. Trust me save your time trouble and Money take you vehicle to someplace that not only cares about your car but also their reputation. Matthews Automotive is a Joke when it comes to being a reputable and dependable shop. I hope this helps you, just remember a inspection shouldn't take Six Weeks. Bad communication if it's not convenient between the manager Tom and his top mechanic Jeremy,we were given different stories by both persons and neither were correct. And they really didn't show any concern that they kept our car that long and never even attempted to offer a suggestion in a rental location, I'd like to think that's because they don't make any money on rentals. PLEASE RECONSIDER TAKING YOUR CAR HERE FOR ANY MAINTENANCE AT ALL. They are lost when it comes to to customer service save your time and money go to a real shop. read more

This shop was going to charge me $125 for a new install of front breaks. In their "expert opinion" I didn't need front breaks and they still ended up charging $125 for only cleaning the roders. I would have rather had new breaks put on than to be over charged for a cleaning. This facility is not fair with their pricing, especially if you're a girl! Ladies beware before coming here, MATTHEWS TOWING WILL RIP YOU OFF!! read more

I called AAA to request towing at 2:05 pm. They contacted Matthews Towing & Automotive. The driver was scheduled to arrive at 3:38 pm. I periodically checked AAA's live tracking to track the driver's location however it remained in the Service Requested status each time I checked it, even after the scheduled pickup time. After that time passed and still no tow truck, I then checked the live tracking again at 3:54 pm and it stated service was completed however I was still sitting with my vehicle and no tow truck had arrived. I called Matthews Towing & Automotive to get the status and after being put on hold for 15 minutes and having to call from a 2nd phone because no one ever came back to the first call, I was told that my request was no longer in their system. By this time it was 4:40 pm and they closed at 5:00 pm. The dispatchers did not seem to care at all Basically told me there was nothing they could do after having me wait 2 1/2 hours for no one to show up, then ask for my phone number to say they were going to call back but don't. Highly unacceptable. Very poor customer service and service all together. Hope no one ever needs them for an emergency. read more