My wife was having a stressful week, so I wanted to do something special to help her unwind--and…read morebooking a sauna and float session turned out to be exactly what we needed. From the moment we arrived, the experience was incredible. The facility is spotless, peaceful, and thoughtfully designed for relaxation. We were greeted by Moss, who truly made our visit unforgettable. Their warmth, knowledge, and attention to detail put us instantly at ease. Moss walked us through the entire process and made sure we felt completely comfortable and prepared for both the sauna and float sessions. This place is genuinely life-changing. The sense of peace and clarity we felt walking out is almost indescribable. I'm honestly shocked there aren't lines out the door and a three-month waiting list--it's that good. We will absolutely be back. Highly, highly recommended.

This place has clearly declined since Elliot stopped managing it. He actually cared about…read morecustomers. That standard is gone. When ownership stops caring about customers, staff, and even basic maintenance, it's a clear sign of a failing operation. At that point, the business either needs to be sold or shut down. More importantly, it needs to be audited, because what's happening here raises serious concerns about how you handle customer funds and outstanding liabilities. My issue is not unique. Multiple people have already complained about the same thing: you refuse to refund unused float sessions. I still have four prepaid credits from years ago tied to an account you refuse to honor, simply because I won't accept a $9 credit. That's not a resolution, it's dismissive. This is exactly the type of pattern the Nevada Consumer Affairs investigates. Complaints like this don't just sit there, I will get my refund and encourage others to do the same if they are having similar issues. At this point, it's not just bad service, it's bad business. You are clearly broke and a liar. You doctorred your books to make it look like you have done nothing but give away services. Omg I can't wait for you to get audited.

I received a $200 gift card from my husband for Mother's Day and called to book the Self-Care…read morePackage, which was advertised at $195 and included a massage and facial. During the scheduling process, I specifically informed the staff that I would be using a gift card and was simply told to bring it with me to my appointment. I visited yesterday, and overall, the experience was very enjoyable. My massage was excellent--Jenni was absolutely wonderful and provided outstanding service. The facial was also relaxing and pleasant, although the facial rooms felt somewhat small and cramped. My concern arose during checkout. Because I was still relaxed and a bit distracted after my services, I didn't immediately realize that my total came to approximately $225 before tips. When I got home, my husband was understandably disappointed that I had to pay out of pocket when the gift card was intended to cover the experience. I called the following day to inquire about the difference and was informed that the Self-Care Package must be paid for in advance in order to receive the package pricing. While I understand policies are important, this requirement was never mentioned when I booked the appointment, despite my specifically requesting the package and informing staff that I would be using a gift card. I also reviewed the website and was unable to find any information indicating that advance payment was required to receive the package rate. From a customer service perspective, this was disappointing. I booked the exact services included in the package and clearly requested that package when scheduling. Had I been informed of the advance payment requirement, I could have addressed it at that time. Instead, I was charged approximately $30 more for the same services. Given the circumstances--and especially after I called to explain that the package was chosen because the gift card amount closely matched the package price--I would have appreciated some flexibility or consideration. While the quality of the services themselves was excellent, clearer communication regarding package requirements would help avoid similar misunderstandings for future customers.

Amazing service at IMR! I was given a promo code to this place and decided to check it out for…read moremyself. Booking was extremely easy online. Waivers could be filled out online too so that you do not have to sign them in-person. You can enter a card online but it does not get charged until the end of your service. Very easy process! This place is clean, warm, and welcoming. The massage table was heated as well. I loved and appreciated Maria. She is experienced and has been doing this for awhile. She asked me about my preferences and if I wanted to do any add-ons, which I opted not to do. She made me feel very comfortable and we had a great conversation during the massage session. She constantly asked about the pressure she was giving me and I was just very glad I booked with her. I recommend IMR. This place feels very clean and professional. Booking is easy and the staff are all very friendly. I would come here again!

I purchased a float experience from True Rest on Rainbow, and when I went to use it, I was told it…read morehad been cancelled/expired and that I should have read the "fine print" because it was cancelled for not being used within a certain time period. 90 dollars I paid. I dont remember seeing fine print, let alone reading it. I dont feel it is right that a company in Las Vegas can keep/steal money from a 69-year-old disabled veteran, I lost my leg. Now, if I had not shown up for a scheduled float, I would understand, but I did not. I tried many times to reach out through email, and I called a few minutes ago. A nice lady answered. I explained my situation without being rude or raising my voice. At the end of my conversation, I asked if she could help me, and she hung up. A few minutes later, Chuck (the owner) called, very irate and totally unprofessional, yelling that I had sweated his employee and that I was a fucking asshole! Really, very unprofessional, I texted back and told him to call back when he wanted to have an adult conversation. If he calls and apologizes and refunds my money, I will reconsider my post If this is how a local business in Las Vegas treats its Veteran customers, then I have to say, "do not patronize this business." I never will, and am mortified that I was spoken to with such hatred and disdain!

My husband and I started our date night last at True Rest. It was my second time floating, and his…read morefirst time. We both absolutely loved it and cannot wait to come back again. It was fun talking about our experiences, the similarities we experience and the differences. My husband did the oxygen bar for a little pick up of energy. Chuck, the owner is the nicest man. He's super friendly and has a way of making you feel like lifelong friends. He is very knowledgeable about the equipment and the benefits that you will receive from any of the treatments. I cannot say enough good things about our experience. I highly encourage everyone to try this.

Got my elderly dad a gift certificate package for Father's Day and he loved the experience! It was…read morehis first time floating and Robert at the front desk was so sweet and kind and welcoming and made my dad feel taken care of and at ease. He didn't make a fuss or make my dad feel bad when my dad accidentally stayed longer in the tank bc he is hard of hearing and didn't catch the signals that the session was over. The aqua massage machine was broken but Robert said my dad could come back when it was fixed. He made everything really easy and stress free which was nice! The facilities are well kept up and clean. Definitely recommend if you are needing a day of quiet and relaxation! Thank you for making my dad's Father's Day one to remember!

This was a nice experience! First time doing float therapy and red light and water massage. My…read morehusband got me a Groupon to try it out which was very sweet. The water massage and red light therapy was very relaxing! newbie tip - bring earbuds so you can listen to your own music bc there is none playing during this and the red light therapy so the time goes by slow without a mental distraction. The float therapy was nice too! I have hair extensions though so I was in constant anxiety from getting my hair wet with the salt water. I brought a hair cap (they do not supply one) but I was just paranoid that it wouldn't work fully so I ended my session early. But it was relaxing otherwise. Nice atmosphere and they do have lights and music playing in there. You do have your own shower. They want you to rinse before and you definitely want to rinse after from all the salt. They also provide a mirror and hair dryer and comb if needed after do you can freshen up. Overall great experience, I wouldn't mind trying the actual massage next time

Came to redeem a groupon and was greeted by Pamela. She welcomed us and helped me to redeem the…read morevoucher. She explained the process and took pics and videos. She is awesome at what she does.

I know this place may sound like a gimmick but in fact, my daughter and I really enjoyed it! It is…read morelocated in the Miracle Mile area, along the strip, so our feet were tired from walking all day. I initially was afraid because I am extremely ticklish and the idea of fish eating my skin sounded gross (because it is gross) lol However, my daughter and I did ti for 20 min and it was actually pretty relaxing. The staff was super nice, too.

This was My first time doing a flotation tank. The place was in a residential area. When I first…read moregot their, I didnt think much of the area. However when Sherri and David welcomed me into their place, it was like when Willie Wonka first opened the doors to the Chocolate Factory. The place was amazing and perfectly set up for this type of experience. Privacy and tranquility! When Im in Vegas i like to pamper myself. 5 minutes from downtown. Massages are awesome, but a mental massage is just as important! This guy is hooked!!

Just want to say the owner rocks. Miss Cindy is a lifesaver. If you want the job done go to altered…read moreStates fashion. She's very creative and personal all in the same note. She makes everything from wedding dresses, prom dresses, dance recital outfits, and much much more. All I can say is she goes above and beyond her creativity. Thank you Miss Cindy for all that you do