$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

DONT USE THEIR SERVICES! BEWARE! We wanted to leave a…read morefollow-up after speaking directly with the owner! Before any work began, the service manager did NOT explain the hourly rate or pricing structure although they claim their calls are recorded, we requested for them to listen back on their recordings to show we were not explained their high pricing. Had we been told that two employees would be billed at $150 per hour each (a combined $300 per hour which is insane for this type of job), we would have stopped the job and discussed other options before proceeding ESPECIALLY because the one was shadowing and learning still. Scott had to constantly walk him through how to do what they were doing. This project was simply converting one kitchen sink drain to accommodate two sinks. The vanity and sink faucets were already built! All they had to do was convert the pipes below the sinks. The plumbers did not need to work in the crawl space during the installation. They snug the sink so tight on the vanity that the top drawer will not open or close!!! THE WORK TOOK THEM 10 HOURS TO COMPLETE as the crew also took a lunch break and tried to charge their time for it making it a 12 hour job and we had to talk them down those 2 extra hours (one hour lunch per each man). From our perspective, this was work that could have been completed by one experienced plumber in MAYBE a half day TOPS (4 hours not 10!), and we were never given the opportunity to approve or decline having a second person billed at full rate. They said our job was the only one they had for the day so we felt as though they tried to milk every hour possible and were in no rush to complete it in a timely manner. After leaving our original review, the owner called us. He stated that "Scott is a good guy and well worth the $300 an hour," but also said there was nothing he was willing to do to resolve our concerns. Despite later stating publicly that adjustments were made to our invoice, the only adjustment discussed was to acknowledge the job took closer to 10 hours rather than 12. No meaningful resolution or reimbursement was offered. There was not other time spent on other projects although the owner claimed this as well other than helping to turn faucets on for my husband while he was in the crawlspace to see if there were any leaks before they wrapped up and left for the day. I wouldn't call that helping fix other issues in the home. I also didn't know we had to fund every little item spent at the store such as plumbers putty. We were not offered to keep the items they claimed to have charged us on our dime. What disappoints us most is not simply the cost--it's the lack of transparency before the work started and the unwillingness to take responsibility afterward. They demanded we paid before they left that day even though we did not want to pay without discussing with a manager on the $300 an hour charge first. We felt that was unfair and too costly for what has just transpired. We believe customers deserve to know exactly how they will be billed before authorizing a job, especially when multiple employees are being charged at full hourly rates. We asked for a manager to call us and it took them over 2 weeks to call us back just to say basically too bad so sad. Based on our experience, we cannot recommend BK Plumbing. We encourage anyone considering ANYONE else to call.

Scott and helper did a great job fixing the leak in my tub/shower unit. My place was clean after…read morework complete and everything works great. All of the guys were professional and I will definitely be using them again. Good people.

We had a phenomenal experience with this company, they were so kind to explain everything as they…read morewent and also made suggestions to help us with our total plumbing needs. Highly recommend!

This company is amazing!! They came out same day and checked everything out. Weird plumbing noise,…read moreslow drains and a sink that I happened to break the plunger on that morning. Keoni was very professional (there were 2 others with him, sorry I don't remember their names but very nice) and he spent a lot of time answering all my questions and concerns. Everything is working perfectly and I couldn't be happier with the results. Thank you so much. PS don't forget to get your business card on a magnet! lol

Professional, knowledgeable, courteous. Would happily use again. Keep in mind, if you're in Blount…read moreCounty you will have to pay an additional $99 fee. I was happy to pay this because of their reviews, and also that that would go towards any repairs that needed to be done. They also let me know that upfront.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

Jeremiah did a fabulous job today installing a new replacement toilet. Thanks for the good…read moreinstallation service.

Very professional and friendly. I will use Hiller for…read moreanything I need. They just did my yearly Electrical and Plumbing inspection. The technicians were great.

I cannot even begin to express how lovely, kind, polite, and efficient the specialists are at Lee…read moreCompany. They far exceeded my expectations, and our home had a ton of little issues before their visits: I had a vent duct cover that was falling apart, a hose stuck onto the wall, and numerous other little issues that would have required several different tools, ladders, and expertise. I want to emphasize especially how amazing the drywall patching was done. It was seamless...without paint. It looked world's different than the slap-dash, amateur job our builders attempted in the same room. While you may hesitate to call an expert like we did (we were so determined to do it ourselves), the people at this company explained every step of their process. If you ask any questions during a check-up (on their maintenance plan), they'll walk you through the steps if you're able to do it yourself. I'm so impressed by their willingness to help, and they clearly hire people who are kind first and foremost. I really respect that in a company. Highly recommend all the specialists here. Really down-to-earth, awesome people.

I had a terrible experience with Lee and co misdiagnosed issues with my hvac, trying to cover their…read moremistakes by trying to overcharge and do more unnecessary work even damaging my unit.I had all this backed up by another company.I showed proof to corp and got no response for many months then some guy named Cody called asking me for more info about my experience.Then of course I never heard from him again either.Very unprofessional company.If you hire them be sure to get a second opinion before authorizing work.And be aware, if they make a mistake or damage anything further.They won't make it right. They will blow you off.

BEWARE. Company installed a new HVAC unit in our home…read more Technician came in with headphones on - and just left when done without saying a word. Less than 9 months later in the heat of the summer we start experiencing major issues. They wanted to charge $400 just to come and look at their own work. We have a new company come in to inspect and the technician that installed this unit DESTROYED the control panel when it was installed to the point where it's more cost effective to get an entirely new unit over fixing the issue.

Great experience with Superior. Their technicians are friendly and on time. They did great work…read morefor a fair price. They replaced some of my water lines. Didnt try to upsell me on everything like other plumbers I got quotes from. I definitely recommend Superior.

Eco Home Solutions is very prompt, reasonably priced and their technicians are knowledgeable. We…read morehave used their services for the past several years now and have been overall satisfied. My only concern is that at this current time we are remodeling our Ranch-style (with finished basement) home and are curious as to why no one (prior to us making a change in the location of our air return on the main floor), made a suggestion that we add a return to the basement level of our home for better air circulation, better air quality, and air flow.