My friend and I visited this kiosk in search of information on AT&T international calling plans. I was appalled and extremely disappointed in the lack of professionalism exhibited by the staff at this kiosk.
The staff member we dealt with specifically (on 8/20-PM) was named Kingsley, the District Sales Manager (DSM). We asked for information and he pulled out his iPhone to (what we thought) search for specifics on international calling plans.
To our dismay, we soon discovered that he was playing a video game, right in front of us! He said, "Oh no! I just got spanked! Wait a minute, let me try one more time." He toyed with his iPhone, and said, "Yah! 6,000 points!". He looked up at us and said, "International Calling Plans, right?"
Once again, my friend asked for the cost. Instead of providing that information, the DSM kept saying, "I don't recommend it. I don't recommend it." After a couple of minutes of searching (I think) on his iPhone, he finally said, "It will be 99 cents per minute--but I don't recommend it."
I asked him if this information was printed or available on a website, and if so, what was the web address? He pointed towards the Apple Store and said, "you can go in there to check the internet." (I asked for the web address; I didn't ask to surf the internet).
The DSM asked me what phone provider I was with, so I let him know that I was with Verizon and was quite pleased with their service. He looked at my friend and said, "Why don't you go with Verizon so YOU can be quite pleased with their service, too?" My friend politely said, "I was interested in the iPhone." The DSM laughed and said "Yeah, okay."
While he was "helping" us, he continually interrupted another employee who was trying to help another customer. He wasn't very professional with how he was helping the other employee, nor was he courteous in the way he dealt with us.
The DSM was immature, cocky, condescending, and disrespectful towards two potential customers who were seeking information on services that this business provides. He should be trained on the basics of how to treat customers. If this employee provides piss poor customer service like this to potential customers, I can only imagine how they treat their current customers.
My recommendation: run past this kiosk (don't stop) and take your business elsewhere. Otherwise, my guess is that you'll be sorry you didn't go with a different service provider. read more
