We cannot recommend this speech therapy clinic highly enough! From the moment we started, our…read moreexperience has been overwhelmingly positive, and our twins are making incredible strides while genuinely enjoying their sessions. Ms. Anika and Ms. Emily are exceptional! They have a fantastic approach that makes learning fun, and our children always feel safe and are always excited to attend their appointments (they never dread going)! They always go the extra mile to continue client rapport. What also sets this speech therapy clinic apart from others is the level of communication and care by Ms. Gabby, the Patient Success Coordinator. She is absolutely helpful! Ms. Gabby is always proactive, keeping us updated with changes, easily managing makeup sessions, and informing us about fun events like dress-up days etc. The location is also great and easy to access. If you are looking for a speech therapy provider who combines excellent clinical care with unparalleled client support, look no further. This place truly puts the client first. 10/10 recommend!

I love the Speech improvement center here in West Covina all the therapists are so sweet and help…read moremake my daughter comfortable as they can . In fact she loves coming here all the time very clean and comfy small facility! Love all the ladies here ! Ms Anika is one of the best speech pathologist, I highly recommend her

Big ups to Miss Elisha!! She's been working with us for…read moremaybe 2+ years by now. I have a very hard kid, which means she has a very hard case. We are fortunate enough to see her 2x a week. She is positive, compassionate, gentle, encouraging, and patient on the regular. In 2 plus years, I have never seen her demeanor fade. Grateful to have been linked up with her for our services. ​

The online service is not great. Her first therapist left on maternity leave without notice,…read moresecond therapist just quit without notice, established with the third therapist and really liked her. I received a voice message that my daughter is being dropped because billing thinks my daughter has another insurance. First of all, my daughter was authorized for 2 sessions per week from her insurance. Second, this should have been verified before starting the sessions. Thirdly, check the paperwork I submitted or call and discuss it with me to clarify misinformation. She only has one insurance who authorized the sessions. Of course I left a voicemail requesting a callback. I hope they are courteous and professional to return my call.

Brenda is wonderful!!! She worked with our son for about 8 months and he came such a long way! His…read morespeech is incredibly improved and she provided great instruction and tips on how we too could work with him and help his speech on a daily basis. She also tried to find games and activities that he liked - such as monster trucks, the beach, firetrucks, etc. I would absolutely recommend her to anyone!

Speech therapy is a good way to enhance your kid emotionally and helping them to talk, my daughter…read morehas a hard time to talk since she already 2year old , I was referred to regional center which is supporting the service. After 6 months in speech therapy my daughter start talking and more understanding, I really appreciate to the therapist ( Brenda, Sarah,Liz) they are really nice to my daughter, thank

Very disappointed with the lack of communication, organization, and professionalism from this…read morefacility. Both of my children were referred, authorized, evaluated, and started the intake process together, yet weeks later we are suddenly being told they must now be scheduled on separate days and different times despite me making my expectations very clear from the beginning. I specifically explained upfront that if these accommodations could not be met, we would seek services elsewhere instead of wasting valuable time waiting through this process. Instead of listening, the office continued the process only to later tell us they could not accommodate what was already discussed. Melva contacted me multiple times only to repeatedly say there was "nothing she can do," which is unacceptable considering this issue was created by the facility's own lack of communication and scheduling consistency. She also refused to provide management or owner contact information when requested, making it even more frustrating to try and resolve the issue professionally. To make matters worse, Zoom appointments were suggested for my son despite being informed he cannot effectively participate in long virtual sessions due to focus and attention difficulties. Families seeking services deserve clear communication, honesty, and respect from the beginning -- especially when dealing with children and lengthy referral/authorization wait times. Unfortunately, that was not our experience here.

I completed my first placement at Mi Sueño Speech Therapy and learned so much regarding bilingual…read moreassessments from the clinical director, Norma. All the clinicians were welcoming and eager to help me in my career as a future SLP. Quality of care is extraordinary with this company.

UPDATE: The owner reached out to me following my review directly ensuring that this is all being…read moretaken care of. I really appreciate it as the quality of therapy is top notch! I really didn't want to be forced to switch providers. DO NOT go to this provider if your insurance is out of network! We are very sad that we have to terminate services with our OT, Jessica, over issues with management and billing. This provider is out of network for us so our insurance is billed by the provider and the insurance sends us checks to turn over to the provider. All other out of network providers take the checks from us and that's that...very simple process. Wonderkind refuses and wants us to scan each individual check and EOB which is a long tedious process. When we first started getting checks, I would bring them to the front office. The front desk would be like "oh don't pay now or give them to us now, we may have to invoice you for each one." It took them MONTHS to get this process straight. I had to bug them to try to make payments! Fast forward a few months later, I'm now being harassed for payments because "we cant pay our therapists." That's not my problem when your billing department FAILED to collect proper payments for MONTHS! I've sent over all the insurance checks I have and I'm being harassed with repeated square invoices for thousands because "according to the insurance these payments have been remitted." I've repeated to them that I don't have the checks! My suspicion is that they take forever to actually bill the insurance, the insurance takes their time to cut the checks and Wonderkind is harassing me so that I just pay everything up front. I am a mom of TWO special needs children. I don't have the time or space to continuously bug my insurance for checks. How long they take to pay is out of my control. I chose this provider because of the great reviews and they were nearby- I was willing to pay a little more for the convenience. It's all blown up in my face and I wouldn't recommend this facility to anybody- which is sad because the actual therapist is amazing.

So far no bad experiences with the therapist. My issue is with their schedule and communication…read moresystem. Here are some issues I've occurred. 1. I've been on a waitlist for an afternoon appointment since June. No follow up. I've given up and just kept my regular schedule. 2. They have an automated text reminder. 3 times I received it and emailed them to confirm because the therapist told me she'd be out that day. Once I showed up and was told their new therapist doesn't start until a week later. Despite me getting the reminder from them. 3. I called for a day of the week change and was told they need to confirm the therapist availability and that they'll call me back once it's confirmed. I never got that call. 4. I had some problems with FSA where their receipts aren't accepted and they told me they would change my receipt from ST to say speech therapy. That never happened. Anything schedule related I just settled and work around the day he has. As far as FSA I go in have have them print me a detailed itemized receipt. Overall if you need something done and they can do it then and there, it'll be done quick. Phones and emails gets answered quickly. And you get a fast response. The problem is with their follow up and follow through. Interesting for a place that teaches speech has poor communication themselves.

Emailed them a few times have gotten 1 response. Emailed them a referral and insurance and my…read morecontact info and No response. Called and phone just rings. Does anyone work here???

Highly recommended by a developmental pediatrician with high expectations…read more My daughter has received PT/OT services from Carrico for about 2 years. I could not say enough about how happy we are with all the staffs and especially Maria (PT). She is so compassionate, dedicated, motivated to help and has a wonderful manner. Rest of the staff always made an effort to make all of us feel comfortable and welcomed. The entire staff exceeded my expectations which is not always easy. If you are looking for a pediatric therapy provider, this is the place you need to call first.

Speech therapy: We have been meeting with Michelle for about…read more6 months now and it's amazing how much our 2yr old has improved on how much language but also the pronunciation of words. We saw 3 or 4 speech therapist before her and suddenly he's 95% on board with participating while practicing new skill and he was 0% participating with the other ones. So grateful we got paired with her, she pushes him the perfect amount for him and that changes by the moment constantly reading him and seeing what he's up to in each moment while not letting him avoid practice all together. I also really appreciate the guidance on things we can practice and model at home to boost our progress.

Our 2 year old son has been meeting with Michelle for about 7 months now for Speech Therapy. It's…read morebeen a great experience and our son has significantly improved his vocabulary and pronunciation. Michelle has been very helpful and knowledgeable when working with our son. We can't thank her enough!!