Let me tell y'all..the reviews scared me! I gotta be honest. However, I was pleasantly surprised when my experience was the total opposite from what others have shared. Our heat would not turn on last month. My husband and I went through several troubleshooting steps. We quickly realized we'd need a professional to take a look. We have a home warranty through American Home Shield. Myers Comfort Specialists is who they assigned to come out. The first man who came out assessed our unit and discovered the issue without too much hassle. He said he had to order a part and told us upfront that with the delayed shipping everyone is encountering, it could take 1-2 weeks before they were able to come back out. The part arrived in just a few short days so another tech came out in less than a week. He installed the part and our heat began to work again with no problem. The repair is still going strong. Both techs were courteous, prompt, and quick. I didn't have any issues with the company following up with me timely. Maybe they have worked at being better service providers. read more

I never review anything, but this was the worst customer service experience I've had in my life so far. They schedule an appointment for Thursday 4/9 from 12pm - 5pm. They then text me the day of at 8:35am to tell me they rescheduled me THE DAY OF 4/9 to 8:15am - 1pm. I've added the photo of the text as reference. The technician arrives at my home shortly after. I tell them I can drive there in 20 minutes if he can wait. "That's not possible. We will have to reschedule you to next Tuesday." Then the customer service person tries to tell me that it's my fault that nobody is at my house. My wife and mother-in-law were at my home. We have a Ring camera doorbell and a dog that barks anytime the dooorbell is rang or is knocked on. They never knocked or rang the doorbell. Absolutely ridiculous. read more

Since Dec 9,2025 we have been without heat despite's enduring sub freezing temps due to the I ability of Myers Comfort Specialist to repair our HVAC. Today is Feb 11.2026. We have experienced terrible response time, terrible service, no communication, and multiple excuses over several weeks. American Home Shield will not let us use a different HVAC company since the contract is open with Myers. Multiple Myers techs have been unable to repair the problem. Myers added an unneeded part to that costs hundreds of dollars and is not covered under warranty. This part was never a piece of the HVAC that worked correctly for over ten years. It was added by the tech when he said he was adding everything possible since he couldn't figure out the problem. His words. We have filed a complaint with the BBB, with AHS, and will regrettably need to pursue legal action at this point. We have made multiple attempts to resolve this matter but Myers leadership couldn't seem to care less. This has been the worst customer experience of our lives. I would not recommend using this company to anyone. read more

Even if you brought a unit from them they charge you a "trip fee" $175 no matter what they do/do not do, then they charge you labor and part fees on top of that..the company is a money grab..the service men i have worked with are great..will not use when warranty is over or recommend to anyone to use read more

My home warranty uses Meyers and it is always an issue. New part replaced last September that is only used with AC. We just started using AC this month and new part is not working. Told today by Meyers that the part is not under a parts warranty and I have to pay service fee to have them come out again. Prior to that, issues with them repairing dryer and refrigerator. I am asking home warranty company for a new vendor. read more

We have had Myers come out to look/fix our HVAC 2 times. The only reason we used them is because they were the company chosen through our home warranty company (American Home Shield). The second time they came, the technician said he was ordering a part for us and that it would take 2-3 business days to come in. 2, almost 3 weeks later, we still have not had a resolution or heard from the company at all. I understand this was during Christmas time; however, the issues should have been resolved WELL before the holiday. And the lack of communication from the company as well as nonhelpfullness when we called is unprofessional. It sounds like we are not the first people who have experienced this after reading reviews and one would think, a "family owned company" would strive to take care of their customers so they return. read more

Myers Comfort Specialists are reliable, reasonably priced, knowledgeable, and the BEST AC Specialists I know. I highly recommend them to my friends and family every time. read more

For the second consecutive year this company has canceled my appointment-without notification. I booked an AC maintenance appointment April 7th and told me they couldn't get to me until May 14th. I should have known something was wrong because I had to call them for the appointment-when they were to contact me via AHS (home warranty). But they try to sell you their service warranty plan. Not reliable! read more

This company was selected for my AC home warranty repair. The technician, Darius, came on time and made the needed repairs. He was kind, considerate of our home and respectable. He showed me what I needed to know to prevent future potential issues. I'd recommend their company. read more

This contractor came to my home more than 3 times last summer each time a different worker. This started April 2022. It is now February 2023 and the air conditioner again does not work. I opened another case, when meters called they offered to come that same morning while I was already at work. I informed them I completed the appointment request they sent and I am only available in the afternoon, any day afternoon! The worker said she couldn't book me for afternoon until all mornings are booked up. I asked if they could just call me back once they have called everyone for the day any day and book me for any afternoon. I left a message for the supervisor as well. No one has contacted me again. Instead they put my ticket on hold with my home warranty company. The only thing Myers was interested in was proving the system wasn't broken due to their negligence. James the technician at my house even wrote it was caused by a smart thermostat improperly installed! HOWEVER the thermostat was already installed when they initially came to my home in April. I had to show him the proof of when I paid someone to install it in 2021 more than 6 months prior. James took off my smart thermostat and installed a basic thermostat and left. Now here we are with the next hot season and the air conditioner fails to work. Awful customer service and awful technicians. read more

Myers Comfort Specialists - Service tickets - Heating & Air Conditioning/HVAC Near Me - Pelham, Alabama

(called 7/23) Home Insurance appointed this company to our emergency service request due to our AC not working on our 2nd level on . They sent a tech out the next day ( 7/24) they promised a call 30 min prior to arrival but called me 10 min so I had to leave work immediately to get home (25 min away). I get home and the tech was not there but was at the wrong address ( AHS fault). Tech finally came and assessed the problem realized he didn't have the part so left to warehouse to get all the fuses they had but came back to say they didn't have the one I needed. Told me he would turn in the paperwork next morning and get a call to reschedule but never did ( I had to call). Receptionist told me they haven't received the paperwork to get the part approved by supervisor so would have to wait 48 hours (2 nights in 80 temp sleeping). Never called me Saturday (3 nights + Sunday 4 nights). Called Monday receptionist told me still haven't received paperwork for approval. i would have to wait another 24-48 hours. 5 Nights sleeping in 80 temps with my pregnant wife and 3 year old daughters. Had to buy 3 fans to cool her room. Finally calls me Tuesday to schedule a appointment for Friday 8/2. I said I'm sorry we can't sleep like this anymore I need something sooner. Last night 7/30 temps got to 84 degrees. All for 1 fuse they need to pickup! read more

Myers Comfort Specialists - Lowest Temp it got to in my daughters bedroom and main bedroom - Heating & Air Conditioning/HVAC Near Me - Pelham, Alabama

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Very dishonest company. American Home Shield (also corrupt) sent this firm to do HVAC warranty work. Myers falsified the report that resulted in a denial of a 100% legitimate claim in hopes that I would buy a new system from them. Their quote was more than double for the same brand and size of system I replaced with a reputable firm. Shame on you Myers. No wonder your reviews are deplorable. read more

one star review because zero stars is not a choice. This company is in an arrangement with American home shield (AHS) where Myers tells AHS items are "out of code" and the repair is not covered under the warranty per AHS contract. however, when I visited Myers office to get an explanation of the out of code, Brandon Myers would only say I accepted the charges before the work was done. he also hung up on me and the rep from AHS. Myers would not tell me nor AHS what was out of code and I'm stuck with $685 in non covered charges with no explanation. from reading other reviews on the BBB site, this appears to be a routine scheme where Myers says something is out of code and then charges ridiculous prices for the non covered work. Run far and fast from this bunch read more

Where to begin? When you request service, you get an email asking you to select times and dates that are convenient for you. And then Myers completely ignores your request, and schedules the service for whenever the hell they want. Then, after they've emailed you to tell you when it is convenient for *them*, they will change the times at will and without telling you. I was recently scheduled for a/c service with a promised time from 2-6pm. That then became 3-7pm, and finally 4-8pm, and nobody ever asked me or even bothered to tell me. I had to find out for myself. The technician was nice enough. He introduced himself with a hand shake and eye contact, but he tried to sell me on all sorts of things I knew were not necessary. He tried to tell me that the brand new coils that Myers had installed about 10 months ago, were "old and rusty" and "should be replaced immediately". I'll never use Myers again. read more

Myers gets the score because they are associated with AHS. I put in a service request through AHS June 21 . It took nearly 18 days for any action or contact.The repair called for an air handler and coil and Myers came out and couldn't do anything because Of the weather. Myers without asking me schedules a follow up on the next Tuesday. I couldn't be there because I expected the tech back on Monday. Had meetings Tuesday. They came back following Saturday. AC is not cooling the house at all. They say it's shot but can't put in any Freon to get me by until a replacement. Against AHS rules . AHS is a rip off. Myers is their pawn. Stay away. I'd stay away from AHs read more

This company, Myers Comfort Specialist failed to register our outdoor unit with the manufacturer leaving us void of the 10 year warranty we SHOULD have had. They are condescending on the phone and blame EVERYONE else for this problem. Do not recommend! read more

Worst experience I have ever had with any company for any type of home repair. Of course we thought we had to use them because they were designated as our repair company by American Home Shield. They had to come to our house several times to try to fix our AC. They replaced a few different parts to get it to work. When they replaced our heat pump in the attic we ended up with water stains all over the ceiling below the attic. The tech said that the attic was dry and the company took his word for it and refused to repair the damage they did. We have never had a leak in our attic before or after that day. The owner and manager basically said we couldn't prove it was their fault so they wouldn't do anything about it. Seems pretty obvious to me that water damage that occurred only on the day they were moving everything around in the attic must have been caused by them. Nobody else was up there. Pro tip: REQUEST A DIFFERENT COMPANY WHEN YOU CALL AMERICAN HOME SHIELD. read more

Myers Comfort Specialists - Water damage done by Myers Comfort Specialists. - Heating & Air Conditioning/HVAC Near Me - Pelham, Alabama

Needed to replace A/C unit. Myers was able to do the job at a fair price and with the manufacturer I wanted. The install took longer than anticipated and required a follow up from Myers to get the system running. Overall, was pleased with the unit install so got new ducting quote from them as well, fair price again and moved forward. The job seemed to go over well but once it was over I went to inspect the quality and noticed a few discrepancies. First, they removed and discarded (instead of giving to me) our UV light. Now I have to buy and install a new one, not the end of the world, needed a new bulb anyway. Second, they removed a duct damper and discarded it and never mentioned anything to me. I now have to pay someone to reinstall this damper or do it myself. Third, the amount of left over debris is more than what I would have expected from a "professional" install. I don't expect every little thing to get picked up but when I can half fill my dumpster with large pieces that is unacceptable workmanship. All-in-all, they will do the job the quoted at a fair price. You may have to do extra clean up once they leave and there will be additional stuff you will have to do once they leave (dampers, UV lights, etc.) read more

Not to be trusted. Had them come out on ac call and was told unit needed code upgrades, along with updated float switch, reconfiguration of coil duct and coil replacement due to leak, at the tune of $2100. Had second opinion and was told unit low of Freon and repaired at no charge. Shady company that shouldn't be trusted! read more

Horrible. They had to come out 6 different times and still couldn't fix it. Last time they said to run the AC without a valve and the AC flooded the house. They are horrible and the so called "AC techs" are incompetent read more

I have waited a long while to write this post because I wanted to be fair. Last summer my air conditioning went out. My warranty company replaced my HVAC compressor using Myers Comfort Specialists of Birmingham. Myers replaced the compressor but it never cooled my home. I called them back out and I called them back out again. I was told that the freon level was good BUT my system had electrically controlled dampers that were not working and that is why it was hot in my home. Myers told me that the voltage wires for the dampers were so old that replacement parts were no longer available and would need to be completely replaced at the cost of $2,500. This repair was not covered by my home warranty policy with American Home Shield because, while I had ductwork coverage, American Home Shield told me that the ductwork coverage didn't cover what was IN the ductwork. (That's another story.) I asked Myers why I would have electrically controlled dampers when I only had one thermostat in my home. How would one thermostat tell some dampers to close and others to remain open. They never answered my question satisfactorily. I requested a second opinion from the warranty company and still didn't reach resolution. Myers and American Home Shield were now relying on the damper wiring excuse and that is why my home wasn't cool. I was unemployed at the time and could not afford the $2,500 repair so last summer was miserable. Heat in the winter was no problem. As summer rolled around again this year, I bought a Groupon for a HVAC tune-up with Freedom Heating and Cooling. They came out and evaluated the system. They told me that there was virtually NO FREON in the system and my dampers were all controlled manually. There was no wiring for the dampers. There was no $2,500 repair needed. Freedom did a very thorough job, explained everything to me and even taped up the vents in the basement attempting to get more air flowing to the interior. The air just wasn't cool. So, again, I called American Home Shield and requested that they send out a company that had never been here before to fix my system. A & E Service Company came out. He determined that there was NO FREON in the system. He put freon in the system (which I had to pay for because American Home Shield only covers $10/lb. of freon). A 7 E explained everything to me. Elijah explained that if the freon didn't fix the problem that there was a leak in the system and explained where that leak would be located. The HVAC was blowing cool air when Elijah from A & E left on 6/29. The A/C is still working today on 7/16. So, Myers completely lied to me. They said there was freon--there was none. They said I needed a $2,500 replacement for a part that didn't even exist in my system. I spent the summer of 2018 with multiple fans running throughout my home and was miserable. Myers "Comfort Specialists" are not honest and seem to have absolutely no conscience about being such. I am writing this to make sure that no one else relies on information they provide without hiring your own person to evaluate any problems. Thanks for listening. read more

Don't really know what they serviced my house for and don't really care. Apparently our A/C needed cleaning but now so does my house. The service technician tracked mud all in my house. I wish I had taken pictures but was so mad I immediately cleaned it up. I'm still finding piles of it days later. Any professional company would make their technicians wear shoe covers to come in the house. read more

We were a warranty job through American Home Shield and I was worried I would be treated as such. I made an online claim last Wednesday night and Myers called me first thing the next morning and had a crew out that afternoon to trouble shoot my A/C. They showed up early and had parts on order within 17 minutes. When they received parts they were out quick and had me up and running in a couple hours. Here is where Myers exceeded my expectations; the compressor they installed ended up being faulty and blew a few hours after they installed it. I called them at 8:30 the next morning and they were on their way to my house within an hour with new parts. They had the new compressor installed and running by noon. Every tech that came to my house was knowledge, informative, and professional. Even though I live an hour away from their shop, Myers never once treated me like some other industries treat warranty customers. I was treated like I was paying cash at every step of the way. I cannot recommend Myer Comfort Specialists out of Montgomery enough. read more

I am not a happy customer right now. Me and my family is burning up at home..

I have nothing to say except good about Myers Air. My heat pump was not cooling or providing heat. I called American Home Shield, and they scheduled an appointment for me with Myers. To begin, all communications were excellent from speaking, email, phone, and texting. The people I worked with were Tristan, Tiaria, Casey S, Evan R, Aaron H, and James L. I worked with Tristian first who was the technician that came out to inspect and troubleshoot my problem. I followed him around and he explained what he was doing. He explained the problems I had and was very professional and knowledgeable. The next day I talked with AHS and they explained my cost share and I was okay with it. I then talked to Tiara at Myers on the phone and she asked what I was told my cost share was, said that it didn't sound right, and would call them. She called me later and got my cost share down quite a bit and that made me very happy! The next day Casey, Evan, Aaron, and James (supervisor) came out to do the repairs. A great experience for me as I watched what they did and they answered my questions on how stuff worked and why things cost what they do. All were very professional, knowledgeable, and got along well with each other. They were an excellent team with a great supervisor. I am extremely satisfied with the quality of work and communication everyone did and will definitely use Myers again for any heat or a/c problems I have. read more

Great Experience! Our A/C went out on Saturday Night of memorial day weekend, got a service call ordered through American Home Shield and got a call the next morning to schedule a service call. They came out on Wednesday morning and had us up and running again in 15 minutes! Our technician, Drew, was super nice and very professional. He checked out our Heat and the full AC unit to make sure everything was okay and he said they were both in great shape. I really appreciated his professionalism and honesty. I highly recommend Myers Comfort Specialists! read more

Unprofessional, Unsympathetic, and Dishonest. Our AC went out and our American Home Shield assigned us Myers. Myers texted Thurs night and sent us a link to choose the day for the appointment and we chose Mon-Tues. They texted Friday morning and said today (Friday) from 9-12 My self-employed wife cancelled 2 clients to stay home. She checked the status of the appointment at 9:30 and saw it was changed to 11-2 with no notice. She called at 9:30, they were extremely rude, and said 11-2 was it. She cancelled 2 more clients. No one called or showed up from 11-2. She called at 2:10, they said technician was running behind and it would be an hour and a half and that he would call and give us a 30 minute heads up. My wife rescheduled one of the clients to see during that hour and half. At 3:20 he called and said he was 3 minutes from our house, my wife said it would take 15-20 min to get home, he said okay. My wife left her client immediately to rush home but got stuck in traffic. Myers called and said he wouldn't stay past 3:49. My wife explained the situation and that she would be a little later than that. She recapped how Myers had changed the appointment 3 times with no notice and insisted that he wait for her and Myers promised that he would still be there. She arrived at the house at 3:57 and the technician was gone and had left a note on the door saying we would need to reschedule. My wife called Myers back immediately and got their voicemail saying their office was closed. Luckily, we got back in touch with American Home Shield and stopped the $75 payment to Meyers and they are now on our "never use" list with AHS. read more

Incompetent boobs. Dishonest as well. Had an appointment with them fir a month. No show. No call. Use someone else.

Myers brought brand new air conditioner unit to install 9/8/2020. Installer realized wasn't pressurized while installing and called supervisor for guidance. Supervisor told installer to continue installing defective unit. Myers had to return next day 9/9/2020 to repair brand new unit. Two days later, 9/12/2020, air conditioner frozen and blower motor not working. Receptionist at Myers stated they would not send anyone out 9/12/2020, and not return in a timely manner (in the high heat temperatures) and refused to allow us to speak to manager or someone of authority. read more

This AC company is horrible. We have been without AC for over a week now. I had an appointment scheduled and when I called to confirm they had no record of the appointment. They were unapologetic and quoted 7 business days before the part arrived, just as they had done the previous week. We are now working with another company. Stay away! read more

Fantastic service! They came out same day (on the weekend), cleared out our clogged lines, completely checked over our unit to make sure there weren't any issues that could turn into another service call. The technician, Tristian, took the time to go over with us any maintenance suggestions, and showed us the ins-and-outs of how the new drain line sensor will work for us. Very pleasant, very thorough. We would definitely use Myers Comfort Specialists again. read more

Myers is the Heating/Cooling "experts" my home warranty company, American Home Shield, had to come out to fix my upstairs heat pump. The problem went from, it's just not heating when it gets really cold outside, to the heat is running nonstop. They have been to my house 3 times and it still is not fixed. It's 91 degrees upstairs because the heat will not turn off. I've called another company because I'm tired of dealing with this. Just say no to Meyers. read more

Don't allow American Home Shield send Myers AC/Heating to your home. Watch out if AHS wants to Myers to your house. They also damaged my ceiling before by making pipe higher than draining hole and not installing leaking stop. Which is standard for AC/Heating unit. Myers charged me thousands dollars for installation. Last then a year I had leaking issue and Myers reported to AHS it was my fault because I didn't stop the unit. I won't know it was leaking till I saw the watermark on my ceiling. I had to pay for 2nd opinion to find out what happened but 1-2 weeks later AHS called me and told me about I got service request for my AC and Myers is on the way. I was very confused and I told AHS that I didn't make that request but AHS said it was me and my choice was either keep it or cancel it. Of course, I cancelled it. No more than 2 hours my AC stop and I had called AHS. AHS was mad at me because I called and cancelled and called. Make this story short, Myers came about 1 hour later, and turned on the switch in my outside unit. That's it,and they got the money that I refused to pay for them to fix the leaking caused by Myers. Unfortunately, my nightmare hasn't finished. 8/14/2019 I called AHS to request service for my AC. 8/18 Myers AC/Heating technician came without checking anything and asked me for $80 per pound of freon. I told him I needed to contact AHS to verify that. He had tried to stop me to contact AHS so, I told him I would come back after I talked to AHS. 8/18 9:05AM I called AHS and AHS told me AHS only covered $10 per pound of freon so, I had to pay the difference. I went to Myers technician and said I would pay for it. Myers told me " It is too late now. you haveto pay for everything. " He said " I just broke your freon valve and you loss all the freon so, you need to pay for everything. " Thank God, I took the pictures of freon valve that he broke. He said it was my fault because 1. freon valve should not have cap and 2. it was too tight. Myers technician wrote I had another company to do something with freon. He saw my 2 kids slept on the floor of 1st floor and my empty bedrooms without pillows and blankets. I asked him how could he said that when he saw my kids slept on the floor. His response was " who knows, AHS delays service calls all the time so, their customers can't wait and find AC/Heating co without using AHS. You might be the same. " I called AHS right after Myers left which was 10:05AM and I reported it right away. 8/20 I called AHS and I had to explained over again. AHS told me I had to pay $640 for 8 lbs freon because AHS only covered $10 per lb. It is ridiculous. Myers broke my freon valve so, I loss all the freon and I have to pay them for it? AHS told me to discuss it with Myers myself. Myers supervisor told me Myers won't pay for it otherwise they would lose money???? AHS told me I only had 14 days for 2nd opinion and if 2nd opinion are the same with the 1st company and I have to pay $640 to Myers. It is very funny, I have to pay another service fee $75 for another company to proof what happened even it was written on Myers report. Anyway, I paid $75 and 2nd company came on 8/26. I showed the pictures and report from Myers, of course, and what they said to me. 1.st freon valve needs cap to avoid leaking. Since it was "too tight" I might not have freon issue. 2nd there were some scratches on the cap but not valve. It means either Myers technician didn't know how to open the freon cap or Myers did it on purpose. Please go online and Google Myers AC/Heating in Birmingham AL and you will find out I am not the only case. Myers does this kind of game to many people. 3rd my freon only and hold 5.2 lbs but they requested for 8 lbs money - $640/$80 per lb. I also had voice mail from AHS to proof how much Myers asked for. Today 8/28 morning I called AHS but AHS told me AHS is waiting for report from 2nd opinion company. If everything is the same from Myers tI have to pay $640 for the freon. I requested to speak to " contractor relationship department " on 8/20 but no one has called me from AHS besides asked me to pay $640 to Myers for the freon. Today AHS told me supervisor was on the phone so, I had to call back later. Myers AC/Heating is ruin AHS reputation. And I am wondering if Myers owns by one of the AHS owner and is it the way to steal AHS profit otherwise, why AHS allows Myers to get $80 for freon and fix the parts Myers broke in my house? I did ask AHS about this question but everyone who spoke to me all ignored this question. The parts Myers broke is a big project because it requires to remove all the pipes and trees to redo everything. Can you believe that AHS will be the one pay for it ?! I don't think I need to deal with Myers myself because I have contract with AHS not Myers and AHS contractor broke my property then I need someone to fix it now. Watch out if AHS wants to Myers to your house, you need to say NO. read more

DO NOT USE THEM! They are the worst people to deal with. They will take there time sending your paperwork over. They will come out numerous times and not fix your actual problem. They will replace parts that are in working condition. I've waited a month now and they have been out 4 times and still cannot fix my ac. They take days and sometime a week to come out. They are the most unprofessional company to use and I would be using someone else if I didn't have to use them because of AHS. read more

Myers came out and installed a new heat pump for us! The two techs were professional and did a great job! Didn't quite beat the rain but they stayed and finished the job soaked to the skin! Read reviews before they arrived and thought, uh-oh. I also have AHS. And agree they are a rip off. However Myers did what I asked in a professional manner! read more

NEVER NEVER NEVER USE THIS COMPANY. I am trying to reach out to the owner of Myers Comfort Specialist so they are aware of the treatment I have had by the staff at Myers since last Thursday. This was a horrible horrible experience. I have American Home Shield and have used their suppliers for services over the years on several properties I have. This by far has been the worst experience I have ever had. A technician came to my house on 1-12-18 and found that my fan to my gas furnace was not working and labelled the work order as no heat. We went through the entire weekend with no heat expecting it would be fixed on Monday. MLK Day was Monday but I would have assumed that people without heat would be a priority but I called anyway and never heard back. Tuesday comes around and we are in low teen digits temperature wise with a threat of snow to our area. I spoke with someone at the office who explained to me that they just got the work orders since they did not work over the weekend and Monday was MLK Day and she could not help that the order for the part was not going to be put in until that day. Wednesday I called back and left 2 messages with the answering service with no return call at all, they said the power was out. Today, Thursday, one week after my heat went out I called again. The woman who answered the phone said they were waiting for American Home Shield to get back with them about the part. I told her I would call her back if I needed her. I called another heating service in Birmingham and they did not have the part in stock so I called Myers Back and the woman that I spoke with Crystal said that our part had not been ordered because I had cancelled the order. I told her that i never cancelled the order and the part was supposed to be ordered on Tuesday. She said "Well, I am sorry but I don't know when your part will be here". She was extremely rude and flippant about the fact that I have been without heat for 1 week in well below freezing temperatures. I explained to her that our pipes had frozen last night and that we have 4 children in a house with no heat. Once again, she said "I don't know when your part will be in". I demanded that I speak with the owner of the company so I could explain to him how rude and disrespectful the people are that represent his company. Of course no one called me back so I left another message with the Montgomery office to get in touch with the owner and still no phone call. After I got off the phone with Crystal I google searched the fan needed and called a supplier in Birmingham, went and bought the part for $221 and brought it to my husband and he put the part in. I am appalled and beyond livid that a company would treat people this way. I can honestly say that I have never in my life been treated so poorly by someone in the service industry, especially when it comes to being without heat in below freezing temperatures. Now that I have heat I cancelled my order from American Home Shield and made a formal complaint to them. I will now post a review online about Myers Comfort Specialist in order to work future customers from making the same mistake I did. read more

Worst customers service ever they are contractors through American Home Shield. Please if have to purchase a home warranty for your home do not purchase one through this company horrible just the worst experience ever been without air conditioner for a month paid my monthly payment and deductible plus 400.00 for freon for a repair that still not repair. Hey to request a refund of my 400.00 they wouldn't refund so had wait another compressor to be ordered and the compressor was supposed to be ordered and they have not ordered it I was told they were ordering it Tuesday today is Friday and I still and without a compressor I'm on the phone with them this morning and they tell me they have an order the compressor because they say I wanted my money back but Myers said they do not refund so I said okay let's get another compressor order they haven't ordered it again I've been without an air conditioner for a whole month please do not do business with American Home Shield or Meijer read more

Yelp makes you leave a star but I wouldn't recommend this service to anyone... Unfortunately they are contracted with my umbrella plan poor service poor admin staff had them fix my AC a year ago and a year later it went out again almost to the day. When they came they said it was fixed had cool air for 8 he's then died again had to make another appt for a rework for 24 hrs later... Been without air for 5 days read more

This is now the second time we've dealt with Meyers and both times have been awesome. Summer Alabama heat is horrible, especially when your AC goes out and you've got 2 children under the age of 5. They have been kind, courteous, and nothing but wonderful both times they've come to our rescue. Considering that both times have been through a home warranty call AND with it being greater than 90 degrees outside, I expected to get the worst but we actually received the absolute best. I cannot thank them enough. I wish I could give them higher than 5 stars. Our family gives them the biggest virtual hug ever! Thank you Meyers! read more

I thank God for service guys like Joe White!! A true honest, genuine person with outstanding customer service. If you need anything done to your home ask for him. We take care of two elderly parents, plus we had my stepchildren in town when our AC went out. We went without AC for almost three weeks. The reason the AC broke down this time was because less than 3 months ago Myers did a repair that was not done right. The temperatures were in the 90s and after over 2 weeks of waiting the last service guys showed up with the wrong part to repair. However, Joe is the ONLY reason I can give this place a 5 stars. Unfortunately, their management staff LaShonda is the worst! She is cruel, poor customer service, unprofessional and has no integrity. This lady would purposely tell the front desk operators to tell me all kind of things. She will tell you one thing and do something different. If Myer's do not get rid of people like her their company will be out of busy soon!! I was in absolute tears with all the stress LaShonda and the ladies at the front desk tried to put me through. When they came in less than 90 days ago and we paid out of pocket over $1k they want us to pay that again when they were at fault. I am sure I am not the only person who has experienced this. This entire situation made me ill and the people in that office did not care. I have never experienced anything like this before. I thank God for Mr. Joe White. I pray many blessings to him for having such a genuine heart and desire to do what is right for the customer. read more