As the business goes, good or bad, I am sure the consumer would have been contacted but still no…read morereply whatsoever to the email that I have sent asking for explanation on what happened when my son was there for what happened below. Still waiting. Posted the review yesterday and emailed a couple of times to the office, but no reply with an explanation of what happened. As the reviews posted by other patients, this has happened many times before and clearly, the charges aren't being disclosed upfront and if disclosed, not clearly. It is amazing to me that a business can continue to practice in this manner after repeated compaints.. My son just left their office for contact eye exam and was charged ridiculous fee of $500.00 and I was told that this is with "20%" off their regular price. I called office and talked to a lady named Kris who told me that is how much they charge and she told my son that "before" the exam which my son said he wasn't told until afterwards. Regardless, $500.00 for a routine contact eye exam? Am I the only one that thinks this is a highway robbery? My entire family has been wearing glasses and contact lens and have never seen anything like this. The only reason I went to this place was because of time sensitivily but wow.. Has anyone ever paid this much for a routine contact exam?

The only reason for the 2 is that I was able to setup an appointment and get an exam. That was…read morefine. My problems with them started after my appointment. Here are a couple highlights. They stated they would submit my vision results to the MVA in Maryland as part of a Vision Provider service. They charged me $25, and later called to inform me they can't do it online. They offered to email it to me or have me pick it up, but that required I setup an appointment through the MVA (due to COVID) to drop it off. That defeated the whole purpose, and the MVA only had appointments a couple months out. Thankfully, my insurance renews in the new year, and I was able to get an appointment with another vision provider. They did NOT charge me to submit the info, and they did it within a half hour of my appointment. Also, on one of the multiple occasions I called to speak to them about this, a guy answered the phone. I hear him say, "well I guess I'm not getting to go to lunch." He then says, "hello." I waited, as that's not how you answer a phone at work. He caught himself, then said it was Maple Lawn Care. Once he heard who I needed to speak with, he put me on hold like the phone was on fire.

I recently had an appointment with Dr. Strong at First Sight Vision Care as a new patient and I was…read morethroughly impressed. Located off of Route 29, I had no problems finding it or parking. The staff was very cordial and promptly took me to the initial exam room where they examined my eyes with modern technology and an explanation of everything that was being done. Dr. Strong is highly detail oriented with a friendly demeanor. She listened to my description of what I have been noticing with my glasses over the last year and got me dialed into a new prescription. She and the frames specialist gave me some good advice on how to compare the frames with fit and fashion equally considered. I found this very helpful in navigating their wide variety of frames. I highly recommend Dr. Strong and the entire team at First Sight Vision Care for all of your optical needs.

I saw Dr. Strong for an annual check-up. She said my eyes were "misaligned". Dr. Strong hadn't…read morementioned my eyes being "misaligned" during last year's exam (no prior eye drs had ever said that either) so I assumed it was in relation to my need for bifocals or progressives, which we discussed for the first time this year. She said I'd benefit from a special type of lens called Neurolens but it was not covered by insurance and costs about $1000! After the appointment, I wanted to learn more about the lens, as anyone would before they consider spending that much money on something. I became concerned when I saw "misalignment" means strabismus which is being cross-eyed. At this point my curiosity about a lens turned to worrying about what was going on with my eyes so I scheduled an appointment with a strabismus specialist. I went to the appointment prepared with a list of questions like what's causing my eyes to cross, is there anything that can be done to keep it from progressing, etc. The doctor examined my eyes and found no misalignment or other issues that would justify the use of Neurolens. This experience has been very frustrating. I can't help but feel this was a sales pitch to sell Neurolens.

I had to schedule an eye exam to renew my Maryland driver's license. I scheduled my eye exam via…read moretheir online portal. I was phoned two days prior to my scheduled eye exam to confirm the appointment, and verification of my health insurance. Unfortunately, I do not have Vision insurance through my employer. I opted to have the Routine Fundus Photography for an additional thirty dollars. The Optometrist: Dr. Melissa Gidlund provides excellent customer service. She answered all of my questions. My Maryland Vision Certification was filled out without an issue. I look forward to seeing Dr. Gidlund again in the near future.

First time at this practice but I was very impressed. Staff were all very friendly and helpful,…read moredoctor was kind and knowledgeable, and the office took covid safety seriously.

Good service, professional staff. One complaint: they open late (10:00 AM) and almost never open on…read moretime. Other people have work schedules too and expect you to open when you say you will be open. Otherwise, I do recommend.

Love dr flemke! He's the best doctor. I've been seeing him for 20 years. He is kind, generous,…read morebrilliant and just wonderful!

Dr. Dorsam was amazing and genuinely the best optometrist I've seen. I came in with a complicated…read morevision situation, and she took the time to really understand my history, listen to my concerns, and work through the different options with me. She was extremely attentive, knowledgeable, thorough, and patient. I never felt rushed, and I left feeling confident that we had a plan tailored specifically to my needs. I also really appreciated her staff, who were incredibly patient and helpful as I learned to use a new contact lens. I highly recommend Dr. Dorsam and her team.

Loved working with Dr Dorsam and her staff. I had been searching for a replacement for my old eye…read moredoctor unsuccessfully for over a decade -- until I met Dr Dorsam. She is great with explaining things (if you are the kind of patient who wants to know the details !). And she took the time to understand the needs of my "middle-aged" eyes with a complicated prescription. I started with a pair of computer glasses, and intend to go back for a pair of driving glasses. From Susanna, who fitted my new glasses, to the young lady behind the reception desk, all were professional, welcoming, and helpful.

Hey friends! This review is long overdue. I loveeeee this mall so much. I actually used to work…read morehere for a couple months in college lol, that's how I discovered it. The antique mall is the perfect all-day adventure. Coffee shops, sweet treats, dive bars, winery, fencing studios, outdoor adventure park, cosmetic enhancement suites, $5 thrift shops, salon suites, tattoo shops, a huge antique shop and more make this mall a delicacy. There's something for everyone and you can truly spend the entire day here. Some of my favorite shops include More Than Java, Skinsational Scents and Boyd Cru Wines. The mall hosts events often. Check out their website for more details. Parking: there's TWO parking lots. Little Lot and Big Lot. You make a left as you exit Little Lot and go all the way the street to the end. I hope you enjoy!

Another great "Girl's Night Out". I really enjoyed the theme of last night's event: Camp! Not only…read moredid we get the signature wine glass and tote bag, but we got to actually make S'Mores. They were so delicious. Just a great night for "Camping", sitting by the fire, sipping wine under the stars. Just another great "Girl's Night Out"! I can't wait for the next event's theme.

I was due for an eye exam and went to MyEyeDr for it and from start to finish the employees were…read morepersonable and welcoming. I worked with Ms Pearlie and she made the process very smooth and fun! Very truthful as to what frames fit my face and what didn't (that's exactly what I needed) and I came out of there with two frames. Originally I just wanted to get one but came out with two, haha. I totally recommend going to Ms. Pearlie!! The doctor (Dr. Elena) was super friendly and the technicians who did my exams in the beginning had me feeling super comfortable and they were thorough in explaining everything.

Third chance I gave this business, foolish me I guess. Every year it's something. Last minutes…read morechanges, long waits, repeated and egregious lack of communication. This year I felt hopeful. Despite switching my appointment last minute (one hour notice) to a remote visit because of the doctor's illness, the customer service was very good. I specifically noted that I had not been notified my contacts were in the previous year and she promised to contact me. A month after my appointment, I check the website. It says my contacts are not in and to give them more time. Finally I call the office. They take a full 24 hours to get back to me to let me know they are in. I pick them up and the bag is dated as arriving one week after my appointment and lists "first patient notification" for the same day. Nope. And no apology or acknowledgment of this ridiculous oversight and poor service.

The glasses received were of good quality and look great. The service is a mixed bag, largely…read morebecause this place is swamped on weekends. They do not take my insurance (VSP), yet the total price with upgrades is less than at Pearl Vision where I had been going. The only thing less expensive was Costco and their selection is very limited and not of recent design in many cases. There are some others in Columbia, but most require use of their eye doctor and I kind of prefer the one that I go to. She's taken good care of us.

I've heard of Warby Parker before, but from what I knew, they were mainly an online thing. You…read morecouldn't believe how excited I was to see that there was a physical location in Columbia Mall! I had gotten my eyes checked elsewhere, but I had yet to find glasses and I didn't like the styles they offered at the optometrist. When I got inside, I noticed that there was hand sanitizer right up front and all the employees had gloves on as well. They did let me know right away that I was able to try on glasses and that the ones that I didn't like went into a sanitizing tray on each table so they can be properly sanitized before being placed back on the wall. I definitely liked the measures they took with ensuring everyone's safety amidst the pandemic! I ended up finding a pair of translucent glasses that I liked. They were priced for $95, so I was anticipating adding tax on and whatnot when I purchased them. But no! They were actually $95, including adding my prescription onto them! I opted to add the blue light protector (since I work in an office & spend 8 hours a day staring at a computer screen) and it was $50 more. I received my glasses in about 5 days later, and I went back for an adjustment (since the frames I got were a bit tight on my temples) and I ended up buying another pair, haha! Thank you, Warby Parker! I definitely enjoy my new glasses!

Cameron did a great job pricing my new contact lenses - nice guy and really knows his stuff!!read more

I'm pretty turned off from chain Optometrists now after dealing with this one. Specifically Mr…read more Ebraheem. I feel like they rush your eye measurements, and then pressure you into picking "the one that looks best" after you're clearly struggling to see either options. Just trying to get to the next patient. Then when I had to do a reexamination after my new power was just awful, they wanted to charge me for trying to see another doctor instead of the same one. I explained why I would rather have someone else, but it "would not count as a reexamination." So I went with him.. they called me several times trying to "remind" me to come in early. I figured I was the last patient and they probably wanted me to get there early so they could wrap things up.. which already made me feel this would be rushed. Again. (They want you to come in 15 mins early, no matter what, but the the amount of "confirmation" calls I got, emphasizing it, was surprising). I arrived early and there I overheard the doctor checking to see if the last patient, me, arrived (this was 20 mins before my scheduled appointment). So my feelings were correct. Finally, the doctor saw me and when I explained he immediately became defensive, and basically blamed me for the wrong power. After I explained that my old (2 glasses ago) glasses are clearer than the power he gave, he left the room with my old glasses, came back and said "okay I have your new power." I asked what did he do, he said he's using my old glasses as the power because "if it works for you why bother change it?" No rechecking or retesting. Just giving up, giving me my old power and quickly rushing to leave. I'll just have to deal with it for now. But I will not be returning to MyEyeDr again, anywhere. I need to find a proper optometrist next time. If you need simple vision corrections, maybe this will work for you. But if you need someone who will spend time with you, to make sure you get as close to correct as possible, these guys are not the place to go to.