I would like to give a personal, review on Keawna or Kiana. She always, greets me when I enter the…read morestore. And she, has a pleasant and engaging personality. I truly, appreciated her assistance with helping me to find the right frames to fit my face. I can tend to be very, undecided. However she was more than patient with me! And when I desired to have my lens match my frame which was champagne. I was so thrilled to see how well they turned out. They deliver as promise with pick up times for your glasses. My experience has always, been very positive and satisfying. Which makes this note worth! Thank you, Kiana for the superb job you do for Eyemart express! I look forward, to a long relationship with you! And the whole team you, all really care about what you all do for the public's and their needs. Best, Miss Lynn

Fantastic service. I was greeted promptly and helped very enthusiastically by Connie. She was so…read morefriendly and helpful in picking out lenses and frames. I did not have an eye exam, so can't comment on that part of the business.

Dr Michael Sifri was an ophthalmologist in private practice, as was his father who also worked in…read morethe Anderson Ferry location. Both are now deceased. This practice is one of the very few in Cincinnati who are not part of the 80 + doctors at the Cincinnati Eye Institute and whose practice is not owned by a Wall Street Private Equity company. His nephew, Dr. Alex Kuley, joined the practice a few years ago. The small practice treats patients as individuals while being on top of the latest procedures in eye surgery. I am a retired physician. I appreciate their approach and have sent many family members and friends to them. My husband sees them. (He has no eye problems other than needing reading glasses.) My Mother-in-law, who has macular degeneration, also sees them.

I have been (seeing) Dr. Sifri for decades. It's not merely his skill level, but his manner…read more Awesome. He's also a wonderful human being who gives of himself to the poor and unserved. Wish I had other MDs like him.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

Ra'Niece Taylor a tech at this location was very aggressive because of a misunderstanding between…read moremyself and Jessica the nice tech that made a mistake in saying that Michelle was not there. I have everything I do recorded as well as Michelle and Ra'Niece because they had on Rayban recorded frames. So there can be no dispute on what transpired. I apologized ahead of the conversation with Ra'Niece before we spoke because I was frustrated because I knew last year I did not pay for the replacement I had in 2025. She did show me a receipt from 2024 when I did pay the 25$ and I told her thanks but I just wanted transparency and honesty that they have never shown me that the 35$ protection plan I purchased came with a 25$ fee to replace lenses. Once Ra'Niece finally confirmed that to me it was fine until I said that she doesn't have to be so hostile. I don't know if it's because she is going through something in her life but you should not attack a customer with a hostile demeanor especially if I said it's fine and there is no need for hostility when I have calmed down. She should always remain professional. All she had to do is apologize and I wouldn't have to write this review. It was difficult to get the spelling of her name. The main reason she was getting mad was because they said that Michelle wasn't there but she was but on break. That's fine. Just say that. Don't lie about her not being there. Jessica as sweet as she is apologized and I felt safe working with her instead of Ra'Niece. I shouldn't have to feel like I'm about to be punched by a Lenscrafter employee because her mental state isn't well at the moment. Then to make things worse she was aggressive with another customer who walked in and then as I was speaking to Jessica, Ra'Niece tells across the room where she is helping an elderly man with his glasses, "Stop saying my name!" Yeah that was a lot. It's all recorded so I'm not concerned about the management possibly trying to cover their tracks. People protect yourselves when visiting this location. Record at all times because they can try to manipulate the situation. Especially being a black woman. We are always "angry". Just be cautious is all. Hopefully this helps. I don't count on an apology from Michelle either. Now I have to make sure I can safely retrieve my glasses without Ra'Niece Taylor trying to attack me or damage my lenses I paid for. Sucks that I can't come into this establishment comfortably anymore. All would be well if Amanda was in. She is a vibe. Bailey too. Michelle is a hit and miss. When she was sick I understood why she was the way she was but now she should be thankful that the Lord got her through and still does everyday. We should be nice to each other. I'm someone that you can talk to easy that's why I know stuff about some of these women. Ra'Niece only met me once last year and I did not expect that aggression from her. I pray she figures it out and does better. Please don't damage my lenses.

I don't know why everyone has given such low rating to this location. Today was my first time at…read morethis location for both an eye exam and for buying glasses. Everyone was very personable and kind! I'll definitely be returning!

Customer service could drastically improve. 3 people up front. They were too busy chatting with…read moreeach other and talking about a computer issue. Not interested in in those of us waiting. I just needed a glasses adjustment. It would have taken 5 minutes based on my past experiences. When I called ahead, they said it wouldn't take long. I waited over 30 minutes and had to leave. I won't go back to this location again.

Buyer Beware! Slow service, rude, and horrible customer service at the Westwood location…read more I purchased prescription glasses and sunglasses totaling over $800. Although the glasses were ready in a week, the sunglasses were not ready, so I waited two extra weeks for both to be ready before picking them up. I called a few times about the status of the sunglasses and was rudely told there was "no need to be nervous" and that they could take time. After three weeks, the sunglasses were still not ready, so I decided to pick up the glasses at least and found the "sunglasses" were also there. They were, however, they were incorrectly made as glasses, not sunglasses, and needed to be remade. The glasses produced immediate headaches and made my vision so bad that I could no longer tolerate it; I just wanted my money refunded. So, I returned on the next business to request a full refund. I could hear from the back someone yell "no refunds" and glares from the staff in the hallway. The manager wasn't in that day, or so they said, and provided a number to contact the corporate office, which was the wrong contact when I called. I was given another number and was told I would be contacted in 7 to 14 business days. What? I've been wearing eyeglasses for over four decades, and I can honestly say this is the worst experience by far. So, my advice is to go somewhere else. There are many other eyecare companies that can promptly make glasses correctly, treat their customers with respect and care, and don't deliberately make it challenging to get a refund.

It was a great experience! Dr. Fox was a joy and made sure I was comfortable during the exam. Chris…read morewas so nice and encouraging when helping me pick out my glasses. He listened as I was very indecisive and gave me some tips and good options. I did the 2 for $95 deal and it was actually $95 nothing more or less. Very appreciative for their service!

I've been going to America's Best since they moved to my area several years ago. I did have to go…read moreto the one on Colerain when the Glenway location didn't have an optometrist once a few years ago. Hands down, I heavily prefer the Glenway location. The people there care about you, so you're more than a number. Today, I picked up lens for frames I already had (originally from America's Best). There was a glitch with the type I had. Chris showed it to me and explained how he was going to take care of it. He and Stacey were working on my glasses and when customers came in, they made sure to attend to them right away, while the other worked continuously on my glasses. That's the service I'm talking about. Service you really don't get any more from any store. I want to personally thank, Chris, Stacey, Cameron and the receptionist (I'm so sorry I didn't get her name) for always treating their customers with courtesy, a smile, professionalism and respect. Actually, all their staff has been that way. I only wish I could name them all. The prices are the best around, coupled with the customer service they provide, will always get my business! Thank you! Angela S.

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Great doctor with excellent service. I never have to wait too long and the office is always clean…read more I've been coming for many years and despite the location not being as convenient as it used to be, I still plan to be a patient.

The doctors at the western hills office are great. However, the office staff could use some…read morecustomer service training. Ordered contacts and was never notified that they were in. Tried to call multiple times and nobody answered. So drove over to the office and there were two people at the front desk doing nothing.

I have been coming to Dr. Timothy Kenkel for years at the Tri-County location and have always been…read moreprovided the best eyecare possible. Dr. Kenkel is very thorough and always goes above and beyond to make sure that you can see your very best before you leave his office. He always takes his time and answers any and all questions you have. I have started taking my grandson to Dr. Kenkel and he is very patient and always makes sure that my grandson is comfortable and gets the best care possible.