Absolutely LOVE this place! The ladies there are always so nice and helpful. Would definitely…read morerecommend.

Staff here is unbelievable. No skills for customer service at all. Rude looks when you walk in. If…read moreyou ask a question, they act like you're bothering them. They just seem absolutely annoyed to do their job and help. Their billing is extremely poor too. Received an invoice that did not show the full amount paid on the initial appointment, so we received other statements to pay a bill that made absolutely no sense. Took a 15 minute call to get it explained and sorted. Waste of my time. Just bill properly.

I got new lenses from them and nobody discussed getting a warranty. So I called and they said you…read morecan only get it at the time of purchase. Someone didn't do their job and I get screwed if something happens to my new lenses. Since when are lenses not backed by a warranty.

Hello, I went there to get my first glasses ever at 46. I work on computers and was having some…read moretrouble with smaller fonts on the monitors. I went there for glasses and was not really questioned on how I would use them. I facilitate in person meetings weekly from a computer to participants in a large room. I need to glasses to work for reading the computer then needed to be able to see and address the room. The glasses they made for me were only for reading. So, when looking at the room everything was blurry. When I made them aware of the issue they told me that I would have to pay another $300 to get new lenses that would work for both. This was after already paying $300 + after my insurance. This is what I needed for them onset, but feel like they just ordered what they wanted without asking me. Since this was my first pair of glasses I didn't know what to ask for but made them aware I never wore glasses before. Now, I am constantly taking them off and on during this huge part of my job and what I needed the glasses for.

Friendly staff and doctor! I highly recommend coming for an eye appointment. Good selection of…read moreglasses as well.

My experience must have been unusually bad, but I thought I should add it so that the reviews are…read moremore balanced. I cannot speak to the entirety of the staff of the location, as I didn't get past the waiting area. The person working behind the desk was pretty rude. I filled out the forms as it was my first time. After waiting for about 15 minutes, the lady behind the desk calls me by the wrong name and tells me (in an accusatory tone) my insurance is no good there. I explain that I had called previously and was told my insurance was fine - the location was on a list of providers from my insurance as well. No dice. She told me I must be wrong. So I left.

Dr. Myers practice is located inside of the Deerfield Township Costco, next to the Optical…read moreDepartment. His examinations are quick and painless, but he also takes the time to answer your questions, make sure you understand his responses and assure the best prescription possible. He's a GREAT optometrist!!

From the owner: Comprehensive eye examinations Contact lens examinations…read moreDiagnosis and treatment of many eye conditions. Referral to proper specialist as needed.

DANGER: They use expired lenses and commit insurance fraud!…read more"DO NOT GO HERE. I visited Opticare Vision Center on Jan 12, 2026. The staff fitted me with trial lenses that expired in JULY 2023 -- over 2.5 years ago! This is a massive safety violation. When I caught this error and asked for a refund of my $110 fee or to speak with the doctor, the administrator refused and pointed me to the door. I had to ask them to call the police to document this medical negligence. I never even saw the doctor to discuss this error, yet they still charged my VSP insurance, stealing my benefits for the entire year. This place is dangerous, unprofessional, and fraudulent. I have photos of the expired packaging and my receipt as proof. If you value your eye health, find a different clinic!"

Great experience!!! Very nice staff. The doctor was very professional great bedside manner.read more

Just finished my appointment. Still love Dr. Pennell and his great staff. They always explain…read morewhat's going on and Dr. Pennell is extremely knowledgeable about discoveries in the world of eye health. Every visit is part checkup, part learning about what's going on in advanced in treatment of cataracts or what eye ailments affect different regions of the world or something like that. It may not be your cup of tea, but it's wonderful to a need like me, and reassuring that my eye health is in the hands of someone who is so knowledgeable about his field.

Our family has used this eye care center for several years. The doctor is more friendly and helpful…read morethan the rest of the staff but the staff is ok, just not overly friendly. The doctor does a great job explaining everything and listening. The prices are comparable to other places. It is sometimes hard to get an appointment---expect to schedule a few weeks in advance. Overall I would definitely recommend this place for your eye care.

Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Absolutely no help after 30 days unless you buy the Warranty, which in itself is another deceptive…read morepractice loaded with stipulations, Fees & Co-Pays and VERY limited. That sound you hear after your Credit Card is processed is the door closing on your ability to get any service from this manager..Good luck getting anything without that Warranty! It is just another way to extract more money because of their poor quality Glasses processing. NEVER AGAIN!! Went to a mom & pop store on Turkeyfoot & EXCELLENT SERVICE, NO HIDDEN FEES OR SNEAKY UPCHARGES!! Support small businesses not Corporate Cons!

Today made everything perfect everyone was friendly and professional…read more I had some communication failures in the past, but all of this has been corrected.