Felicia was very helpful and patient with me today. We picked the right frames. She listened to my…read moreconcerns and immediately had a solution. I'm excited about my new glasses and can't wait until they arrive.

I am a first time customer the staff was very friendly. They were extremely helpful. They even…read morehelped me choose the best pair of eyeglasses for me. They gave me their honest opinion and the doctor was incredibly funny and made me feel very relaxed. I appreciate all that you did for me and I will be a continuing customer always.

I tried this MyEyeDr last year for my annual and Dr. Silke was assigned to me. I liked how thorough…read morehe was and explained everything so I could understand it as a non optometrist. They have a great selection of frames and sunglasses at a reasonable price. This location is definitely bigger than my previous MyEyeDr. Emily has always taken great care of me even if I'm just coming in for an adjustment. She also worked with me to find the best possible discount as I am currently retired on a private insurance plan.

Called for an appointment as my eye doctor retired. Had an appointment for an exam as early as the…read morenext day. Met with an associate followed by Dr. Fiddler both of whom were pleasant & professional in a conversational manner. The eye exam was thorough letting me know the purpose of each test after which the results were clearly explained. I then met with Emily to discuss frames & an order for glasses. Each question (insurance & prescription changes) was met with satisfactory responses and delivered most cordially. My experience was top notch.

I've been coming here for a couple years now. They have an online scheduling system which is nice…read moreto see and get the times that work best. I had an emergency and was able to get in the next day. The receptionist is always so kind and welcoming. They moved locations which is out of my way but Dr. Payne is amazing and worth the drive.

Came here for an annual eye appointment, they are very friendly and efficient, I appreciated how…read moreflexible and accommodating they are. I was able to have my appointment and order my contacts in under 30 min without feeling rushed, that is a great feeling!,glad I found them and established care!

Absolutely love Dr. Avila & her staff are all super sweet! Dr. Avila has personally saved my eyes &…read moremy mother in laws! We adore her!

I am very disappointed with this location. This is the second year in a row I have had issues with…read moreMy Eye Dr. In getting new glasses or new lenses for my glasses. I went to pick up my new lenses for my glasses today after waiting over two weeks for the new lenses to be done. Erica told me the lenses did not fit my glasses and they had to be retraced in order for a new set of lenses to be ordered, which is going to take another two weeks!! Why was this not done correctly the first time??!!! Last year, I had to get a new set of glasses and lenses and the lab scratched my lenses and I had to wait about three and a half weeks to get the glasses!! When I did finally get the glasses, the lenses were scratched up!! I had to get the lenses fixed again!! This is ridiculous and unacceptable! The only reason I am still coming here is because of Dr. Megan Avilia, the optometrist. She is delightful and a pure joy to be around. Unfortunately, it looks like I am going to have to find another optometrist. I am not going to put up with this anymore. The location needs to find new professional staff to work in the lab who know what they are doing. I would not recommend this particular location for your vision care. You will not get your glasses done correctly the first time around!! Find another place!

I accidentally slept on my lenses. I came here and Paige…read morethe assistant manager was very helpful and helped me out fixing them!!! What a great person. Unfortunately I just got a new pair 1 month ago, next time I will come here for my new prescription!

I am a long term customer at Lens Crafters on Georgetown Road Indy…read more I was treated rudely on the telephone regarding receiving my new glasses. In addition, Rachel became argumentative on the telephone. I would not recommend this location, or company, Move on ! Slow delivery too. Marlon Peck

Everyone was extremely nice Monte and Shelby was a huge help to me did not rush me and made me feel…read moreat home the doctor performing eye exam was extremely nice and thorough I definitely recommend and I will go back

WORST CUSTOMER SERVICE OF ALL TIME!!…read more WOULD GIVE 0 STARS IF POSSIBLE!!! I recently had an incredibly disappointing experience at Eyeglass World that I feel compelled to share. I brought a friend's pair of glasses to their store for repairs, trusting their supposed expertise. They assured me they could fix them, but instead, the glasses were broken by one of their employees. To make matters worse, the employee giggled and said, "I'm sorry, super glue is now your best friend," without offering any compensation or a proper apology. Taking my grievance to corporate seemed like the right move, so I did, but a few days later, the store manager's response was equally frustrating. Instead of compensating for the glasses their employee broke, she offered to cover the cost of an eye exam and insisted we pay regular prices for new glasses, with a buy-one-get-one promotion that's already available to the public. When I expressed my frustration and argued that I shouldn't have to pay for glasses they broke, the manager coldly replied that comping the glasses or the eye exam was against company policy. She said I could either accept the eye exam or receive nothing at all. It's against company policy, yet she offers me one anyway; she can do both. This blatant disregard for their responsibility was appalling to me. The situation was made worse by the manager's attitude, rudeness, unprofessionalism, and flat-out dishonesty. She claimed that her employee had warned me about the risk of breaking the glasses, which was an outright lie. If I had been informed of any risk, I would have taken them elsewhere for repair. When I asked for proof of their supposed terms of service acceptance, she caught an attitude and lied through her teeth about having video evidence and refused to show it. She then contradicted herself by saying customer service, not she, reviewed the footage. This experience has shown me that Eyeglass World is not only unprofessional but also deceitful. They failed to take responsibility for their mistake, lied about the circumstances, and treated a loyal customer with utter disrespect. I will never trust or recommend Eyeglass World to anyone. They are a complete disgrace and a huge disappointment. Avoid this place at all costs!

I had an eye exam that didn't have everything covered that I thought I set the eye exam for. After…read moremy appointment Dr. Prather, who I didn't have my eye exam with, contacted me and asked about the appointment. He asked what would I have liked to have improved, and if there was anything that I needed ASAP. I thought the customer service was exceptional! He went out of his way to show they believe in doing all they can for their customers.

Dr. Prather and his team are very polite, professional and accommodating. I wear contacts, and…read morealways need a contact exam. He allowed me to try various brands of contacts before choosing the ones I preferred, and gave me an ample supply before the ones I chose came in, since they were backordered. There was an error on behalf of the manufacturer, not his office, and they made it right on my behalf. He is very knowledgeable. I'm not saying other optometrists are not knowledgeable, he just has a way of "teaching" and without assuming you understand everything. He speaks in layman's terms, and always makes you feel encouraged to ask questions. His staff is second-to-none, very thorough, polite and professional. Highly recommend!!

I have been a patient of Dr Mann for many years, but I will not go back. I called to make an…read moreappointment and the call routing sent me to the website (strike one). At the website, I request an appointment, include my insurance info, and then don't receive any confirmation at all (strike two). Couple of weeks later, I call the office to confirm since I hadn't heard from them AT ALL and left a message. Two days later someone called at 8 AM but didn't leave a voicemail. Still no confirmation. I call back and finally get a human that confirms my appointment. A week before my appointment, I receive AT LEAST five calls from an unknown number reminding me of my appointment, and requesting insurance information via phone. I call, get stuck in their call routing software, leave a message, and no one ever calls back. The day of my appointment, I drive 40 minutes to the office for them to tell me that Dr Mann had an emergency and I should have received a call. There was a call from an unknown number, but there was no message. I WILL NOT BE BACK.

Excellent for cataract surgery. We go to the westside location. My wife is currently going to see…read moreDr. Abrams for double vision.