Absolutely the worst experience ever! Do not trust the staff to take care of your vision needs…read more First, the pricing is complete bait and switch tactic. Second, the scripts are not what the doctor orders. Two months in of "you have to give it time for your eyes to adjust" was complete blanketed response when in fact, they kept making my driving glasses with a computer script. They put me in danger while giving wrong advisement, suffering burning eyes and headaches, not one employee could look me in the eye and have a resolution focused conversation. I had to call back trying to get a manager on the phone that finally understood what I was going through. Again, go somewhere else where the doctor is invested in the outcome of your patient experience. This was a preventable situation, and no one really cared to address me as a patient.

I had a great experience here. I got an appointment quickly and was seen quickly. The prescription…read moreitself is accurate and the staff was wonderful. Thank you so much!!!!

Dr Michell caught uveal melanoma in my eye at a cataract consult that had been misdiagnosed as a…read morecataract by an optometrist two months earlier. He made sure I was seen by a retinal surgeon and cancer eye specialist four days later. He is experienced, thorough, kind and caring. He later did cataract removal surgery in both my eyes to great success.

Very professional & efficiently run office. The medical staff is really beyond words.... perfect,…read moreawesome. They are extremely experienced and answer whatever questions you might have before you can ask them.

Easy to schedule! The staff is super nice and accommodating. We felt welcomed as soon as we…read morearrived. Great frame selection. Both my son and daughter have both went there. Great experience both times.

Amazing response and sense of urgency. The staff is filled with even more amazing people who treat…read moreyou with absolute respect and make sure you get what you're paying for and then some. The only quality place in Huntsville when it comes to contacts and glasses. Don't go anywhere but here. Keep it up everyone you all are phenomenal at your jobs!

They are farming out their appointment scheduling to another country. The first person was so hard…read moreto understand I just had to hang up on because he couldn't comprehend the spelling of the last name or the date of birth. I called back and got a different person who was a little easier to understand, but it took way too long to make an appointment and the appointment time I chose could not be confirmed so she had to call the local office which put her on hold I was kept on hold and ended up having to change the appointment time. Too over 20 minutes on the second attempt, to schedule an appointment for an established patient. Absolutely frustrating.

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward

I have been a long time Lenscrafter's customer and got fed up with the high prices and poor…read moreservice. Last fall I switched to Schaeffer Eye Center located in the Providence area of Huntsville. The service was fantastic and although the selection of frames is less than Lenscrafter's, Schaeffer still had a good selection to choose from. The thing that surprised me the most when I bought my glasses was the low price. Given Schaeffer's is not a nationwide franchise I expected the prices to be higher, but to my surprise they were much lower. So good service, adequate selection, and low price. Overall very good. Moving from last fall to today: I was working in the yard and a large piece of concrete hit my face and scratched my glasses. I went back to get a new pair and the lady checked my file and said the glasses were under warranty and they would order new lenses for me. What a pleasant surprise! And the new lenses will come in less than 2 weeks. WOW! If you are looking for a place to get glasses checkout Schaeffer Eye Center in Providence!

This is the only place I trust to get my contact (and glasses) prescription correct due to severe…read moreastigmatism. Every doctor I've used at Schaeffer has been great - knowledgeable, concerned, and helpful. I've gotten most of my family to switch and they couldn't be happier either. Whether you're in the market for contacts, trendy glasses or sunglasses, or something economical, Schaeffer can help and you'll be seeing clearer than ever!

My husband got his annual eye exam here for for the first time. He really appreciated how nice…read moreeveryone was. I went back with him to select his glasses. The office is nice and has a large selection of glasses to choose from.

Dr Sullins is one of the best eye doctors I have ever visited. He is very caring and personable…read moreduring your appointment and answers any questions or concerns you may have. His staff has always been absolutely amazing, normally on time and it is very fast paced but not rushed. Check in with the front desk and either grab a seat to read a magazine or look around for new glasses. Once they call you, the appointment starts and all the eye test and check ups are done. Dr Sullins comes to discuss what plan of action we should take (I am about as blind as a bat). If I have any questions he explains the answers, and if I am trying a new lenses the explanation of the lenses material and reviews from other customers are given. Once the new prescription is given and contacts I am given the option for glasses or contracts or both, depends on your insurance and your funds. They do take VSP which is phenomenal. The staff also does not rush or pressure you to buy glasses or contacts. They let you look and take your time. I recommend all family and friends to Dr Sullins, our family has started within the past 3 years, and we will continue to be patients!

I wish I could write a wonderful review. Dr. Watson did a wonderful job but unfortunately, her…read morebilling staff is not so great. I had my routine eye exam on August 21, 2025. At that time, I paid my co-pay and out-of-pocket for retinal photos. I received a surprise bill on September 24, 2025, for $150 "surgery copay" for collagen plugs. In total I made 9 phone calls and one trip to the office to try and get this sorted out. I had been in communications with Monica throughout the process of trying to get the bill sorted out. Monica told me that they would write off the $150 surgery copay back on September 25, 2025. I thought the bill was sorted until I received another bill on December 30, 2025, for $100.00. I went in on January 13, 2026, to once again get this sorted out. I sat down with Monica, and she told me that it should be "fixed" now and that yes, Dr. Watson agreed to write off the surgery copay. I received the bill again via email, on February 22, 2026. I called left another message on February 24, 2026, for Monica. It is March 2, 2026, and she has yet to call me back. I don't have time to continue the back-and-forth after I was told twice that the issue was resolved. I paid the bill as of March 2, 2026, but I will not be going back.

Great services and efficient practice. Easy checking in and on time. Dr Clark was great!read more

Most irritable,& difficult if you try to get help after you buy from them. The tips over my ear had…read morea circular shape which hurt even after many adjustments. They wouldn't hurt right away but after a day of wearing them, I would get a headache. The lenses were perfect! Best I ever had. But when I asked to send them back the reply was "what do you want done? Just chop them off!" I said " gee I don't know. Could they could just file or melt. I don't really know what they will do." So I picked them up today and I was told they were wet and not to wear them for a while. So after drying they were rough with little spikes like roughness where the round circle was! Honestly, it was so unprofessional.

I saw Tina at Olde Towne Optical yesterday. She was great! Very knowledgeable and patient with…read moreme. She explained all options thoroughly and gave me options. I have already recommended the Eye Center and Olde Towne to 3 people. I even called to change an option and she worked out the change with my insurance provider. I cannot wait to get my new Silhouette glasses she helped me order. Thanks

We bought our glasses at Kelley's because they had a wonderful selection of frames. I'm a big guy…read moreand have a hard time trying to find frames that look good. Kelley was very helpful and knowledgeable. Our frames were also measured perfectly , which is more than I can say for other stores and warehouses that don't get the measurements right and the lenses are perfectly aligned for computer and TV viewing. Well done. Kelley!

My mom had her first eye exam at Kelley's yesterday. She was so excited about her visit, she was…read moretexting me before she had even left. Couldn't wait to get me back there to see this great little boutique owned by a husband & wife. The store and owners were extremely welcoming. Great vibes. Not only do they respresent their own small business but others as well. Their women's clothes run from S- 3X. Great choices and prices. Happy to beMy mom had her first eye exam at Kelly's yesterday. She was so excited about her visit, she was texting me before she had even left. Couldn't wait to get me back there to see this great little boutique owned by a husband & wife. The store and owners were extremely welcoming. Great vibes. Not only do they respresent their own small business but others as well. Their women's clothes run from S- 3X. Great choices and prices. Happy to be a loyal customer.

The front desk service on the doctor's side was terrible. The staff was very rude and seemed…read moreuninterested in helping patients. If you're going to work in customer service, at least act like you care. Experiences like this are the reason people are turning away from this establishment. Patients deserve to be treated with kindness and respect.

My glasses broke, and I needed to find a place to get them repaired. After evaluating them, it…read moreturned out they weren't repairable. Ms. Shelly B. kindly informed me that I would need a valid prescription to get new glasses. I was initially discouraged, but she reassured me that most eyeglass prescriptions are valid for up to two years. That motivated me to call my optometrist in Maryland, and I was able to have them fax the prescription over. Both Ms. Shelly B. and Olivia W. were incredibly helpful -- they assisted me in picking out new frames at a great value and guided me on how to contact my optometrist's office. Their professionalism and kindness made the whole process smooth and stress-free!