It was my yearly exam time and I was sent multiple links to schedule an appointment. I scheduled my appointment and got in quickly. Found the glasses I wanted and paid a bunch of money for new glasses, lenses and the not covered new retina imagining which I was told i needed being a diabetic and there was no other alternative available. It was about 2 weeks later and my significant other had her appointment and I asked her to check on my glasses while she was there. She did and the lady told her that my order got canceled. She asked her why? The lady wasn't sure. The lady told her she was going to reorder them. Now I wasn't notified of the order being canceled which I thought was odd but anyways it was back on order. Fast forward, two weeks and my significant other gets the call to come and get her glasses. I asked her to check on mine... yep you guessed it... Canceled again! this lady said she will reorder with putting the order in differently. Now mind you I didn't get notified that this order was canceled either. I'm pretty upset because I have paid a crap ton of money for something that I don't have in my possession. It's now about a week and a half later and my significant other tells me she got a call about picking up her contacts. So I decide to call, I have to listen to all the BS about press this button and so they can send you text links. I know that's not gonna work for me because of the issues I've had. So I get someone to answer the phone by pressing 4 and holding for someone to answer. Someone answers the phone and says their typical greeting and please hold. I didn't get a chance to say Ok and I was on hold. That was like maybe 3 minutes into my call, I am currently on hold at 51 minutes. I can only imagine how this is gonna go. They appreciate me calling and my call is important to them! Well it must not be that important once they have my money. At 55 minutes on hold, I decided to call from my other phone and someone now immediately answers and wants to help me. Yep you guessed it she took my name and now back on hold. Her name was Lilly and she got back to me fairly quickly and gave me the status of my order and she told me I should have my glasses in a week or so. Total call time on that call was close to 10 minutes. Lilly just so happens to be the lady that my significant other talked to the last time she went in to pick her stuff up and she was very helpful with her as well. The problem is with the system. There should be some form of notification when a order gets canceled for the MyEyeDr. team to follow up on it and figure out what they need to do next. Not waiting on the customer who is wanting the items that they paid for to call in inquirin. I have been a patient in this office for many years and it is going down hill. It is sad to say the least. I will say they have significant turn over even with the doctors. The doctors have been great and some of the support staff. It's all the other pieces that making this office fail. You now have to pay in full, where I remember paying only a percentage and the rest due at the time of pickup. They are convenient and when I had to get in quickly they worked me in. For routine eye exams, they are often a month or more out unless you call and get on a cancellation list. They office has always been clean and tidy. Some of the staff are not very friendly to the point of almost. read more

never againg will i go this place do not recommend at all. never told me my insurance wouldn't cover exam stuck with a over 600.00, for 10 minutes. read more

I highly recommend staying away from MyEyeDr. They made a pair of glasses for me and which started cracking along the frame in a matter of months. They replaced them under warranty and the new lenses did the same thing. The second pair had been sitting in a case in the dresser drawer and hadn't even been worn as they were my spare glasses. They refused to replace them. Basically they got paid for making two faulty pairs of glasses and refused to stand behind them. Terrible customer service. read more

Went to this location after eye surgery to get glasses. The optometry side was fantastic! The eyewear side is a joke. I had been off work for 3 months. Scheduled to go back in 10 days. I made sure to tell them that the glasses needed to be in before then. The lady at the counter said the pick the orange stickered frames and they would be. Here we are and no glasses. Walmart had a 5-7 day turn around for them and I had told these people that. Absolutely stay away from here. Their prices are the same as lens crafters. Their customer service is garbage. When I called to check on my glasses, the girl who answered acted like she was bothered with my call. If I could give zero stars, I would. I wish I had looked at the Yelp reviews before going here. read more

DO NOT GET GLASSES HERE!!!!!!!!!!!!!!!! My husband has lost 2 days of pay because of this place. We were going to Walmart and they told us that the definitely could have his glasses in 5-7 days. They are "supposed to" arrive in 12 days causing the loss of 2 days work. My sister-n-law has also stopped using them because they are HORRIBLE!!!!!!!!!!!!!!11 read more

Everyone here is so nice!! I was walked through every process so I understood it all. Really amazing service by everyone!! I haven't had an eye exam in years and they really made sure I was comfortable with everything. read more

If you don't confirm your appointment, they cancel it without any notice. According to the smartass little girl at the desk, they just cancel appointments by default. Well, if I make an appointment and I don't cancel myself, I'm gonna keep it! I won't deal with these assholes anymore. read more

I cannot believe the low star reviews. What???? This is the BEST eye experience I've ever had! The doctor was amazing. He spent so much time with me, explained things, answered all my questions, and was just so friendly and down to earth, besides being knowledgeable. Nate helped me pick out frames that I love! They are perfect!! I was long overdue for eyeglasses, have a strong prescription (now), and astigmatism, and have progressives. I feel like they nailed the prescription, the frames, and the lenses. They are perfect! I picked them up this morning and have been wearing them all day. So, I had to write! read more

Customer service is less than mediocre and my glasses were the wrong prescription not once but twice. I waited over six weeks the first time and 7 months later when I had to replace them the prescription was incorrect again. Next time I will go to the Foxcroft location.‍ read more

Quick appointments, nice and helpful staff. Dr's take their time with you during appointment.

AVOID THIS LOCATION AT ALL COSTS BECAUSE YOU ARE UNLIKELY TO RECEIVE GLASSES / CONTACTS WITHOUT A FIGHT. Yelp made me give them a star. In my opinion, myeyedr earned no stars. I have had to wait 2 months to receive my TRIAL lenses. I have called multiple times and each time I receive a different answer as to when my contacts will be arriving and why they are late. The same thing happened when I ordered glasses from them a couple of years ago. Both times I have been told "It's our lab." This time I was also told, "it's your prescription." PLEASE DO NOT GO HERE IF YOU NEED GLASSES AND/OR CONTACT LENSES AS "THEIR LAB" IS APPARENTLY UNABLE TO PROVIDE THEM WITHIN 2 MONTHS. read more

Horrible! My father has an appt . @ 3:20 pm on 8/13 , we arrived at 3:29, totally our fault, my father is older and struggles most days su getting him places can be a bit of a task.Upon arrival the lady ar the the desk told him he didn't have an appt. My father has dementia, but he isn't dumb, he pulled his phone out with a confirmation text that clearly read 8/13 @ 3:20 !!! I was furious! She rescheduled him and I quickly walked back in and cancelled. This area and it lack luster health care is by far worse than ever and this place is the McDonalds of eye doctors. Just avoid the chaos . Trust me ! read more

Would not recommend. Will use a local optical doctor. My glasses were so dusty and dirty and just handed them to me no worry. My wife is still having issues with them, went in five times and they still can't get it right!! Finally spoke to the Office Manager and still is not correct. Glad its a new year to use our plan somewhere else!! read more

New Management & Staff are super rude! Bring back the old office BEFORE the Pandemic!!!!! They worked as a team & achieved excellence. The new staff are always too busy with their own personal conversations to assist with selecting frames! Went in there with my mom and we were both ignored! Doctor was the only thing I liked about this location. Teach your new manager and staff how to be respectful and more professional! read more

You pay them 126 $ out of pocket for as appointment but they wont give you all the information on your prescription. So you have to buy their outrageously priced glasses in order to get all the information that you just paid them for. They specifically withhold YOUR information so you can only use it with them. Would never recommend absolute trash. read more

I went to get sunglasses and new everyday glasses. No one helped to select a frames although staff were not busy with customers, they were talking to each other. The staff person quickly measured my frame but was distracted by other things. I paid the deposit and she gave me someone else's receipt. I realized when I got home and called. No apologies, even though my personal information, including address and phone number were given to another customer and I had someone else's. When I picked up the glasses, they just handed them to me a gave me a reading chart. The new prescription was stronger so a little blurry. I wore my old glasses home and then looked closely at the glasses. One lens was clear and The other had a tint because it was a transition lens (did not order transitions). I had to take them back, again, no apology. When I finally got the correct glasses three weeks later, they just handed them to me and said goodbye. They don't fit and they are crooked. I went somewhere else to get them adjusted. I will never go back there. They are terrible. read more

Love that the staff are all wearing masks and cleaning everything so thoroughly. Even before COVID this office went above and beyond for my family. I honestly hate seeing this office receiving such awful reviews, when I only know this entire team to bust their butts to go that extra mile. I think COVID has made a lot of people lose their patience. There will be a wait time and a line for everything now, even more so than before COVID because we are going thru a pandemic! This office normally has only four employees working so I wish more would understand when they don't answer your call it's probably because there are several calls in queue trying to get through just like you. This office deserves a 10 star rating! From the moment you are greeted at the door to the moment you're walking out this crew knows how to make you feel comfortable and like family. I have children with special needs and I highly recommend this MyEyeDr office to any parent that also has children with special needs. Dr Morrison and his pretesting assistant Bethany are top notch and work hand and hand together. We're always cracking up laughing with them both. Judy always gets our insurances put in and breaks down our elibility so we know when we're able to get glasses utilizing our benefits in their entirety. Miranda and Jeff are the sweetest on the glasses side, and help my family find the most fashionable and affordable glasses that make us always proud to wear them daily. And their office manager Debby makes sure to keep us in the loop when our insurance lab may cause our orders to be a little delayed or not ready when we originally anticipated they would be. In life things happen. I just love them always reaching out and keeping my family happy. I highly recommend the Springmills location! read more

Ordered new lenses March 6 2020. I was told they could measure my frames and let me keep my only pair while produced. Came in a week but cut wrong size. Don't let them suggest this! I then gave them my frames and waited a week. Still not ready. Check back Monday. Called and recording said they are closed until April 1. Great. So I continue to wear my sunglasses for driving in the house until April 1st. Called and recording now says that they are closed through end of May! I ordered a second pair of glasses from Warby Parker online on April 3rd and they arrive in 7 days. Meanwhile no one from My Eye Dr can bother to call me back or mail me my glasses! This is no way to do business! Stear clear of My Eye Dr Williamsport Pike Martinsburg WV. They don't answer the phone even before Covid-19. I had to drive to the store to get someone to speak to me. Angry doesn't cover my feelings towards this business! read more