I paid for a Steam & Sauna Bliss plan and ended up paying for services I couldn't actually use…read more When my plan was canceled by them unexpectedly, I immediately reached out to ask whether I could use my remaining sessions or receive a refund. I was told I could still use the remaining sessions and just needed to email to schedule appointments. I then emailed multiple times with specific dates and times I was available, including requests for weekday and weekend appointments. Those emails were ignored. After waiting and following up repeatedly, I still couldn't get a simple answer about availability. There was no online booking option, and the only method I was given (email) didn't work because the business stopped responding. At that point, I requested a $100 refund for the unused services. That request was also ignored. What makes this especially frustrating is that I wasn't asking for anything unreasonable. I was trying to use sessions I had already paid for. The business told me I could use them, but then failed to respond when I attempted to schedule. If a business cancels a plan, tells a customer they can still use the remaining services, and then doesn't respond to scheduling requests or refund requests, that's effectively taking a customer's money without providing the service. Poor communication, no accountability, and no resolution. I would strongly recommend that anyone considering purchasing a package or membership think twice unless they're comfortable chasing the business down to receive services they've already paid for.

What an amazing spa experience! The staff was very accommodating and great to work with. I would…read morehighly recommend!

It was one of the best massages I have had in a very long time. The pressure was just right. The…read moresetting is charming and relaxing. I plan to revisit this spot: I loved every minute of my massage. I dozed off a few times.

I really love this day spa that has a relaxation room and such a calm ambiance. I recently…read morescheduled a deep cleanse facial with Leslie and it was so refreshing and my skin came out glowing. I love that they let you get a robe and relax in the quiet room that has tea, snacks, water and is a perfect place to decompress. This is one of my fave spas in the area. The prices are comparable to other spas in the area (they have all gone up since covid). I would come more often for the specials but as it is now- it's a luxurious quarterly treat.

Meh... that is the best I can say. I was a bit underwhelmed. The quiet room was peaceful, and had a…read moreweird mix of unhealthy snacks and lots of fake plants. The locker rooms were also a bit tricky as there was only one shower in the women's locker room and there were no towels. This was tricky when the masseur was excellent but very heavy handed with the massage oil. I was forced to wipe off post massage with their lovely plush robes. The massage itself was fantastic, but I doubt that I would return.

I have been coming here for facials for many years. I come…read moreback because of the comfortable atmosphere, the professionalism and the products. This is a great business. Adda is amazing!

I almost don't want to leave this review for fear others will read it and book an appointment for…read morean incredible facial and then I'll have trouble getting my appointment booked. Lol. It's that good. Tiny little office setting but she gives a lovely facial and could not have been kinder. Looking forward to returning.

Massage was relaxing, masseuse Diego was nice. Facilities are small, and service is slow. Did not…read morefeel like a traditional Ritz experience.

Always 5 start for me. Amenities are great, and it's always nice to have time to enjoy a steam or…read moresauna before your service so be sure to arrive 30 minutes before your appointment time so you can relax.

What a gem of a human being and hair stylist. She listens, she is sensitive to your wishes, she is…read moreintelligent, well-spoken, kind. The place is quiet and relaxing without the annoying thumping loud music as at so many other salons. She did a perfect dry cut on my crazy wavy mop for $50 (of course I gave her a generous tip). Really a gem. So glad my neighbors recommended her! Thank you Mesu. I'll be back soon.

I scheduled an appointment, no problem. Received a call a few hours beforehand that they wanted to…read moremove it back thirty minutes, also fine. Then I drive over, park in DTSS, go in... and they cancel it all together! I thought they were kidding but no. The other haircut I had here was quick and efficient and I had been overall pleased with the place. but who cancels on you after you've already shown up?!

The spa is lovely and clean with a calming ambience. I have found it challenging to find a massage…read moretherapist who provides the depth of pressure I prefer, but the massage from Naomi was incredible. She gave me the exact amount of pressure I wanted/requested, and adjusted mid-massage when she found a couple more tender spots. The warm towels were a lovely addition. The only problem was that it ended. I will be back and recommending friends!

I had an exceptional experience at Unwind Wellness (Navy Yard location) for my 40th birthday…read morecelebration. From start to finish, everything was absolute perfection. Chris coordinated all of my reservations and handled every detail seamlessly. They truly did not miss a beat. From the beautifully curated setup to the thoughtful touches--balloons, champagne, mimosas, strawberry lemonade, sparkling water, tea, and an incredible spread of light bites (charcuterie, vegetables, fruit, nuts, and strawberry shortcake)--everything was executed flawlessly. The experience felt incredibly exclusive, almost like I had the entire spa to myself and my guests. Antonio, the owner, greeted us personally and ensured we received white glove treatment from the moment we arrived to the moment we left. I genuinely felt like a queen celebrating such a special milestone. When I walked into the lounge and saw the setup, I was overwhelmed--in the best way. I actually cried. The robes, slippers, added seating, and overall décor were stunning. Every detail felt intentional and elevated. My massage with Brenda was phenomenal. She worked out tension I didn't even realize I was carrying, and her nurturing, calming energy made the experience even more special. I left feeling relaxed, cared for, and completely restored. I'll absolutely be booking with her again--and I'm already planning to return for a facial with Ruby. If you've ever considered celebrating your birthday--or any special occasion--this way, run, don't walk to Unwind Wellness. I would rate this experience a 1000 out of 10. You will be cared for, celebrated, and treated exceptionally well.

There I was; ascending up the stairs to my appointment. I'd opted for a sew-in w/ leave out and an…read moreorganic scalp wash experience. Listen, I can make this review absolutely ridiculous; and I intend to. However, I want to get down to the hot points: 1. Why is this the exact salon of my dreams? How yall do that? 2. Is it just me or do you feel love upon entry? 3. I know you ain't just lay a luxurious blanket upon my bodice while also sitting me in a massage chair. Laying special scrub and tea upon my scalp.. this is a sensory overload.. imma let you finish. 4. Why am I floating on cloud 9 after my hair wash? Do you need my money? 5. This salon is hitting on all cylinders and I'm overwhelmed with goodness. Please, don't stop serving me. 6. Now we in this braid down for the install and it's serious. Feels like a geometry class and someone is taking the AP course. Its getting technical. 7. Here we go with the major event.. The hair install and from the conversation, sour sop tea and overall authentic interaction; I'm feeling more cared for by the second. 8. Girl who made this tea and why aren't you selling this? 9. Consulting with me and asking pertinent questions gone make me fall in love... too late.. 10. Baby, you ain't have to cut my sew-in, tussle curl it and send me in my way like that. That was exceptional. Overall: I'm sitting on my couch, in my house, just 1 hr after leaving the salon. Bonnet on just how Ngina (my stylist) told me. There are so many things I can say. I already did above but to add good measure; this is an experience salon. A moment to give great pause and allow a fully staffed beauty team to treat you. The seamless care and consideration I got today made me feel elated to pay my bill. Do you need my money? I shall sleep and bask in these memories. I've already set my appointment for the end of the month. I'm missing you already.. Now, I know I didn't drop photos on you.. just know im serious about protecting my likeness. This place deserves all the acclaim that's coming their way. A full head to toe Beauty Service (hair, body, nails, toes, wax, sauna. I'm missing a few services. I'm sure of it. All that to say, ah yo go get taken care of. Arrive to a sensory, aromatic overload of goodness. Now, imma go to bed, floating on sunshine. Ngina, thank you for restoring so much within me in one hair style. Happy Birthday Sweet Darling and thank you for creating a space fit for me. ;

Blown away! I'd never been to or heard of this beautiful spa in Brentwood, but baybeeee, what a…read moregem! I booked a regular pedi and gel mani with Alayna. Had no idea what to expect. I received confirmations beforehand and the staff even checked to see if I needed anything else. LOVE. I get there and OMG. It's serene, clean, and a good-smelling machine. It smelled FIRE throughout. Not overwhelming but so pleasant. The decor was stunning. So pretty and luxurious. But really, the service? TUHHHH. INCREÍBLE. From the moment I walked in and was greeted by the women at the front desk, onward, every single employee who walked by or guided me from point A to point B was sooo kind. This is big for me: EVERYONE SPOKE. Anyone working here who crossed my line of vision SPOKE TO ME kindly and in a welcoming way. They do nails, hair, massages, all types of things - it's a wholeeee spa and the owner (obviously a Black woman and bosssssss) did her thing here. Now, as for my mani/pedi: also great. Haha. If you were expecting something different, I have nothing for you. Alayna did a fantastic job and took her time. They have Dazzle Dry! She was thorough and even made product recommendations for my feet since I do so much yoga. I can't wait to come back. It's so unsuspecting outside but the inside is incredible.

True Story, this Spa used to be a Red Door Spa and this was my favorite place to be. Rewind, the…read moreRed Door went out of business and then another Spa came and went. Now The Spa at the Hotel has come to conquer the Luxury Spa experience in College Park. Vibe: I LOVE IT! Upscale, Intimate, and the amenities are perfect! Quality: Luxury hidden in College Park! I booked a Swedish Massage to start my bday week. They gave me a discount and a little gift, that was super sweet! So unexpected. Tyesha was fantastic. The hot stones put an extra touch on my visit. I definitely give this place 5 stars! Will be coming back more often. Parking is free up to 12 hours, you can use the amenities of the Hotel; pool, gym, and you can use the relaxation area in the Spa. You could totally be here for 8 hours. My suggestion to get the most out of this experience is book early! They also have a salon! Loved to see stylist of all races! Love it! Since this is just up Rhode Island, it's quick in and out the city! Thank YOU to the girls for being amazing! Xoxo

Kimmy was personable and was my makeup artist. Loved the vibe is relaxed and the hostess was superb.read more

I recently had a facial, and my skin has been absolutely glowing ever since! The entire experience…read morewas so relaxing. I especially loved the head, neck, and arm massage--it was such a nice touch and left me feeling completely refreshed. I also had some extractions done, and I was surprised by how gentle and virtually painless they were. I had one cyst that I was advised to leave alone rather than treat aggressively, and within a couple of days it cleared up on its own, just as I was told it would. Overall, it was a wonderful experience, and I really appreciated the care and honesty throughout my appointment. I can't wait to come back for my next facial!

5/5 experience! Greeted as soon as I walked in. Service Promptly! I called the day before my…read morebirthday, was told they would see what they could do and they would call me back! They did! The receptionist/ Gentleman was super friendly and nice, and was able to get me in first thing in the AM @ 9 next morning! ( I totally Did not Expect the call back so last minute)...On my birthday! Located tucked away, but befitting of its name, a Little Oasis, It Most Certainly Is! The products used were gentle and soothing, smelled So great and relaxing....the ambience was the same!! Just what I needed and was looking for priced just right! My " Birthday Facial"... ( they named it")... was just right. Not too harsh, did not sting or hurt while exfoliating... the blue light before to determine my "trouble spots"... excellent. ****Jessica was A-M-A-Z-I-N-G, and I will end on that note! Hands down she was The Best. It's a must Go! Thank you Jessica, and Little Oasis for making the Birthday Girl ....Glow :)