This went well for my Mom..I live near here and she doesn't; it's safe and feels comfortable; other…read moreplace on the North Side made her feel not safe..the staff is nice and respectful.

Been here for 3 hours still haven't seen anyone. They all seem to be "working" on their computers…read morewhile 3 people are helping a room full of people . I've witnessed the women here be so rude , yelling at people trying to get their benefits or things in order. The whole office just looks at them as they yell their business out . Some of the men here seem way more compassionate and respectful. It's outright degrading these people. Specially the woman at station 5 and 8 are the ones who I heard just being completely mean. Seems like the guy at 18 is very nice and sweet and helpful from what I've witnessed the 3 hours here.

Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

from the manager to the employee, they do not know how to say please we're asking you to do…read moresomething or asking for a document THE MAN. You feel like a criminal like I do not deserve to be spoken with manners.

The staff was very nice and friendly! Our lawyer was amazing going in with us although he didn't…read moreneed to step up I felt more comfortable. From the guards to the interviewers it was a pleasant experience. The person I went with passed yay! But they did study a lot. They will try to rephrase questions so you really have to study! The longest you study no need to be nervous

My husband recently had his citizenship interview and test at this USCIS location. We were…read morepleasantly surprised by how smooth the process was. He arrived on time and was seen right at his scheduled appointment time--no long wait, which we really appreciated. The staff was professional and the environment felt calm and organized. He mentioned that the civics test went well overall, but that some of the questions felt a little tricky--not hard, but worded in a way that made you think twice. If you're preparing, definitely study thoroughly and don't just memorize the basics. Overall, a positive experience. Efficient, respectful, and no unnecessary delays. Just come prepared and stay calm!

My Global Entry interview experience at Harry Reid International Airport was very smooth and…read morehelpful. For anyone going: head to Terminal 3, park on the left side, and go inside. Take the elevator to the second floor, then walk all the way to the left side of the building. You'll see a door covered with signs like "Do Not Disturb," "Do Not Open," and "Do Not Knock" -- that's the right place! Once you're there and waiting, an officer will come out and collect your passport. The staff were super friendly, and the whole process was easy and efficient. I was expecting to wait forever, but not at all!

First off, it is a bit difficult to find. Enter Terminal 3 from the parking garage, turn left, go…read moreto the top floor, walk to the end of the building. It is a door just past the Lost & Found alcove. DO NOT KNOCK ON THE DOOR. There are signs posted saying not to knock, or try to open the door. The seat where they interview customers is just inside the door, and it interrupts the process. A BP officer will come out and get you for your appointment. The process was pretty quick, some questions, photo and fingerprints. Overall, not too painful, other than the 2.5 month wait for an appointment.

Amazing and beautiful building!!! Plenty of easy accessible parking and staff from entrance to…read moreservice windows were so friendly kind patient and extremely helpful!!! Highly recommended!!

Enjoyed a day full of family,food and music. Here for the jazz festival I gently enjoyed the…read moreheadliners. The check in was simple parking abundant and set up convenient.

I wish I could do my police report online, but they made me come in because I had a video & photos…read moreyet they never asked for the videos and photos so I went in and waited an hour for my turn got to meet with someone filled out the paperwork and then told that somebody would get back with me within 14 days I appreciate Metro.

I first called to make sure I could file the report type needed at this location. The lady I spoke…read morewith was extremely helpful. I arrived and the gal at the front desk was absolutely amazing. She helped me get my report filed, gave me a copy for my records, and offered a lot of other helpful information to ensure my safety. This experience was not one I was looking forward to but the staff made the experience very approachable and comforting.

It's truly humbling to come across a staff member who genuinely cares and goes the extra mile to…read moremake sure you don't leave without being helped--unless there's absolutely nothing more they can do. I was assisting a client with obtaining her benefits that had been sent to the Treasury, and after visiting multiple Social Security offices, we kept being told we were at the wrong location or that documents hadn't been received. It was a frustrating process, to say the least. Finally, we met someone who truly paid attention and recognized that my client needed help. He did everything he could to make sure she received her money, and that meant a lot. A big thank you to the gentleman at table 1 who helped her on 5/1 around 3:00 pm. Your kindness and dedication did not go unnoticed.

This has got to be the most dreadful, disinterested in assisting the public, unprofessional place…read morein government, ever. The unhappy "representatives" behind the windows project by their words and actions that they have zero desire to actually help social security recipients. My question as to what information exactly to put into a letter requiring me to verify other benefits was anwered with, "You just told me what you had! You just put that in there."

Kevin Chun at e-filing, window number 9 deserves a raise AND bonus. He goes above and beyond for…read morenot only myself but for all people he encounters. It's a breath of fresh air in a stressful time for vulnerable individuals.

Much needed legal assistance available. They will help with making you feel safe and hold the…read morelawlessness accountable.

I have been on Section 8 for over 15 years. My Case Worker is Sharon Payne, she is the most…read morewonderful worker I've done business with regarding the section 8 program. I have concerns about the blessed people on the program degrading those people that help put a roof over your head. Whoever put the pic of the prophylactic needs to get a grip on life. That was terrible that you felt the need to go that far. I worked since I was 14 yrs. old, I am in my 60's now and still can't afford a decent home. I'm homeless without section 8. Hey Mike G., I am sorry that section 8 people are not up to your standards.

These people pay their portion of the rent on time and that is the only good things about them. But…read morethey don't monitor the tenants about how they treat their units and if they are a good decent neighbor. I am a property manager and have not worked with them for many years as every time I had a bad experience. But this time the tenant was referred by HUD VASH and I thought would be different. They do once a year inspection and if there is something wrong which is the tenant's fault, SNRHA asks the landlord to fix it and charge the tenant otherwise they suspend the rent. How can you collect rent from a tenant who does not have money? I had a case recently; the tenants did not pay the portion of the rent. They were fighting all the time, police were called about 9 times only this year and I have the reports of them. Neighbors were complaining. HOA gave me two Courtesy Notices; the third one would be a fine. One of the neighbors found the case worker's contact info and called and complained but the case worker was not even nice to the neighbor. I evicted the tenants, for non-rent payment, damage to the property and not paying for the repairs and nuisance which all cost money. I just paid over $4000 just for materials for a one-bedroom condo. None of the appliances worked. The dishwasher Spray Arm is sitting on the counter top. Washer does not have any inside part, microwave, range/oven, disposal, nothing worked, , toilet (yes toilet, they were using a bucket) took us 4 gallons of bleach and 9 cans of air fresher to get rid of the odor. Hole in the walls and doors. They were locked out by the constable. When they made appointment to take their belongings, they even took all the light bulbs (wow). Anyway, after they left, I contacted SNRHA by phone and left messages a few times, no response. I emailed their case worker and she has been ignoring me, no response. I know, they don't pay or even care for what their tenants do to the properties. I only wanted to report it for SNRHA not to support these people so they don't do the same to another landlord. But still no response.

Not the best in customer service, i felt like i was a criminal facing charges. And dont get me…read morestarted on their kitchen as a whole. Sucked. I kno panhandlers that eat bettr than this resort feeds us. And dont get me started on the security guards here. Hmph...... ud think they was really 12! Lol. Our living quarters were small n our rooms smaller real gloomy if u ask me. They could use a lil dose of sunshine in their life ‍

A Heartfelt Thank You…read more Lieutenant Q is truly amazing--thank you for such a meaningful tour. I felt so many emotions throughout the visit: empathy, care, and a strong sense of family come to mind. I'm grateful for the time you took to guide us through, and for the opportunity to meet incredible people--both those who work there and those incarcerated who are working hard on themselves. Their stories are powerful and inspiring. Your commitment to serving justice with dignity, compassion, and care is remarkable. Thank you to you and the entire CCDC team for your service and the humanity you bring to it every day.