I was so disappointed in this practice. I went to see Dr Williams for a small growth in the corner…read moreof my eye. She looked at it and said it was part of aging and she could not remove it. She told me I'd have to see a plastic surgeon and my insurance would not cover it. That it would cost thousands of dollars. Very curt, and uncaring. Charged me $60 for visit. I then visited another optometrist who said he could remove in the office and my insurance will cover. He also asked to give me a cataract exam and told me I had cataracts. What a difference.

Good place to go but way over booked! The wait time...you…read morecan spend 2 1/2 hours there and most of it is waiting. But the job is done well !!

I went to the doctor here for a checkup 1 1/2 years ago, They found an issue with my lens and…read morereccommended my seeing a specialist. 2 opinions in Chicago later, they were absolutely right and I had surgery to repair the damage. 6 months ago I went in for another exam as my vision was getting blurry since the surgery and they found an enlarged artery (they have a much better name than that for it) and, of course, I got 2 opinions and am now getting monthly injections in my eye in Chicago. That's twice they literally saved my vision. On top of that, they are very professional choosing the right lens for me.

Love it! Best eye care in town! All the workers are super nice and accommodating! The eyewear…read moreselection is amazing also

As a professional nurse I was very impressed with the quality of care and the attention to detail…read moreof the staff. From the time you sign in and until you leave everything they are about to do is explained in a courteous way. The entire staff worked together as a team and they never lost sight of you as the patient. They made the whole experience a pleasant one and totally pain free. I would highly recommend Williams Eye Institute to anyone needing eye surgery. Actually, because my experience was so pleasant my husband is also going to see Dr. Williams to have his cataract removed. Marge Hawkins 6/12/2018

Went in for a problem i had with my eye to have it checked out..i was treated like a two year old…read morewhen i asked him a simple question ..a question that everyone would ask.."What cause this problem"? The young doctor responded with" I dont know..Why do people get sore joints" very rude..unprofessional..not the kind of answer you would expect from a "eye Institute"..not comforting..Also had to google how many millagrams where in ibuprofen before he could tell me what to take..Will not return nor recommend..Gave it one star simply cause it wouldnt post my review..

I have been a patient of Dr.Zale for over 10yrs. Dr Zale…read moreperformed Cataract surgery on my eye 3 - 4 yrs. Ago. My experience was always 5 STAR. From making appointments til service. He is the best. Recently his office is affiliated with LTF. Now...everything is horrible. Unable to reach anyone Calls not returned. So very disappointed.

Not good. The doctor blamed me for all three pairs of glasses breaking inside of three years…read more About $2,500 worth. I found the flaw. No matter. They don't stand behind their products and the woman working the merchandise is the rudest person with whom I have worked. The doctor could not care less. The staff like to say that Indiana law requires a new exam every two years. That's a lie and they know it. They use it anyway on the older folks. Watch your parents, If someone treats you like a mark in a scam --- you are a mark in a scam.

Dr. Zale is great. He is knowledgeable and very competent. He is also patient with children…read more When my husband had an issue with his eye that concerned Dr. Zale he sent my husband to a specialist in Chicago who eventually performed surgery. We appreciated his willingness to consult with another doctor. The only negative is the really long wait time but it is worth it.

The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

My jury isn't out. I think she is a capable doctor, But,she…read moremay at time will not admit to when something went wrong as in my case. Sometimes i express an issue and I can see a disapproving look and agitation. So most times I after being asked how am I? I would just answer "ok" even though I wasn't. And she knew that. It was blamed on another condition. After months of visits she finally said the magic words.."I don't know". Was referred but she never checked to see how I was. I even called and was told by the techs/desk she would not see me until the other doctor saw and cleared me. Don't I as a patient have a choice? Not in this case. The new doctor is now treating this complication from surgery done. I just wished I was referred earlier than letting things worsen blaming it on pre-existing conditions. On the other hand, the office is nice and runs like clockwork to see you.

I recently had cataract surgery at Williams Eye Institute by Dr. Ann Williams. I was terrified. I…read morehave had extremely poor vision since I was very young and very sensitive about anything being done to my eyes. I had a wonderful experience and an excellent outcome. I could not be more pleased! All the options were explained to me to achieve the best outcome, and Dr. Ann listened and helped me decide on what was best for me. This is a busy practice and the waiting room is generally full, but things more quickly and the whole staff is helpful and attentive. So glad I went to Williams Eye Institute!

Excellent and successful cataract surgery by Dr. David Gross. Have been a patient of Dr. Gross for…read moreover 18 years. He and his staff have been always available and helpful through those many years. Thank you for Dr. Taffora for her care through the years. Office and tech staff have always been professional and helpful. Would highly recommend Dr. David Gross for all your ophthalmology needs, Dr. Taffora for your contact lens (always a great experience). Thank you one and all! Continued success in all your do! P.S. Not sure why YELP is showing my residence as California (would be nice if was true) resident of Schererville, IN next door to Merrillville, IN, Cheers!

Be aware... they charge you $45 for your prescription if you don't buy your glasses from them,…read morewhich are very pricey.