The customer service at timesquareclockshop.com is first rate! They bend over backwards to help…read moretheir customers! I will shop there many, many more times!

Repaired my Willis Judd magnetic bracelet when the spring pin broke for no charge. Thank you very…read moremuch!!

I am with the Shen Football Booster Club and I cannot say enough good things about this business. I…read morebring all our Varsity home Game Jersey's here to have our players last names embroidered on the back. These are jerseys that the players pay for and keep forever. Tricia handles these jerseys with the upmost care and consideration. We even had a year where the stitching had to be removed on some jerseys, she made sure that when they were restitched that any imperfections were covered or taken care of so that you had no idea that the stitching had been taken out. I can with 100% say that Tricia puts care into all she does for her clients. Our Senior players get these jerseys placed in a shadow box as a gift for the end of the season....and Tricia's work will be displayed for years. We recommend Embroidery and More to anyone, and stand by our claim that this is the best place around.

Brought an expensive brand new swim bag with tags still on it to be monogrammed with my sons…read moreinitials. She embroidered the wrong initials, her error, the work order had the correct initials. She removed the wrong initials and replaced them with the correct ones. In order to do this the wrong stitching had to be pulled out. After removing stitching the bag now looks terrible because of the damage the needle did initially. I expressed my displeasure about the finished product and after much discussion where the owner stated she was actually "pleasantly surprised" how turned out. She commented on how long it took to remove the stitches. This was not my problem as all she had to do was read her work order that she herself filled out prior to starting. After much discussion she felt giving me the embroidery for free was very generous. She said she could bring the bag and ask some other people and they wouldn't see anything wrong with it. She felt didn't need to replace the brand new bag she ruined. She said only I would notice because I knew what had happen. If the bag was damaged because of the process then that is on me. The bag was damaged because of her error and having to rip out stitching. I would NEVER recommend this place to anyone...the owner was rude and clearly does not take pride in the work she does. She was unwilling to resolve her error to my satisfaction. This was a gift but now it's my problem I guess.

I am completely appalled at the so-called service I just received from Val Sportingoods…read more A few weeks ago my daughters class sent out order forms for custom shirts. According to Vals, and unknown to us, when my 15 yr old daughter was online viewing the shirts she apparently placed an order. We did not know this as NO payment was made! Moments later my daughter showed me which shirt she wanted, we customized it to include her name and I paid with my credit card online. About a week later the schools assigned student picked up all the orders. According to this student, she was told she could not have my daughters as it was not yet paid for. I emailed Vals with a screen shot showing my bank statement that the order has in fact been paid. I received a reply apologizing for any miscommunication. Vals state's that the student who picked up was never told that payment was due (hmmmm then did she make that up???) that yes in fact the order has been paid in full and the delay is not lack of payment but rather my daughters name had not yet been printed on her shirt. I was then told I would receive an email once the order was completed. A few days go by and no email came. Meanwhile all my daughters classmates are wearing their shirts. My daughter called the store to follow up. She was told that there were two orders, one under her name that had not yet been paid for (guess the pick up student didn't make that part up!!!)and one under my name that has been paid for but was still waiting for its name to be printed. At this point I intercepted the phone call. I explained to the lady that we did not order two shirts we only ordered one. She assured me that we did in fact order two. I apologized and told her if that was the case it was obviously a mistake and I did not understand why they would place a custom order without receiving payment first. I also questioned why my daughter was the only one who's shirt (that was paid for) had not been completed with the screen printing of her name, while everybody else in the class had their shirts completed and we're wearing it. I was told that "sometimes things happen" . I agreed and told them that's the same thing with the double order. We were not aware we ordered two shirts nor was it our intentions and sometimes things just happened. I was told I was responsible for payment of second shirt. I was also told that my daughters paid for shirt would be ready hopefully by Monday. I've then asked to have the manager or owner contact me the next day and left my number. I never did receive that requested contact and with today being Monday, and halfway through the day I decided to once again call the store and inquire about my paid for shirt. While speaking to the owner on the phone she repeatedly over spoke me and would not allow me to get a word in edgewise. She flat out told me she refused to give me my purchase until the second shirts was paid for. I hung up the phone and went directly to the store. There the owner immediately came out with an attitude telling me how rude I was and if I didn't leave her store she was going to call the police. I Told her I was not going anywhere until I received the product that I already paid for that she could not legally hold the merchandise being it was paid. With that she decided that she was going to refund me and denied me my purchase. I told her that the fact that she was holding a 15-year-old responsible for a very simple mistake was ridiculous. I was supposed to except the fact that they didn't have my daughters order in time because "things happen" but they couldn't except the fact that there was accidentally a second order placed. I explained to her that a week before Christmas I couldn't afford another $30 + shirt and I asked if she would post date a check for after the holidays and that I would pay for the second shirt then , but she refused stating normally she would but not for me because I was rude and disrespectful. She then proceeded to say "I feel bad for your customers " when I explained I too am a small biz owner. This woman then had the nerve to tell me that I can explain to my daughter that I was rude and I'm the reason why she is the only one who doesn't have a shirt!!!Rude and disrespectful? No. I think those two terminologies represents the not me! I was upset because for over a week I received conflicting stories. I was upset because they refused to give me the merchandise I paid for. I was upset that their business practice fulfilling orders not paid for was at my cost. Perhaps my child did accidentally place a order, but they are taking a risk by placing orders before payment. Now due to refusing to give me the order I paid for they are stuck with two custom shirts and a child is without.