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    Mystic Waterproofing

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    5 years ago

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    Groundworks

    Groundworks

    (2 reviews)

    We were very pleased with today's visit from Remi, the Groundworks representative. He was…read moreprofessional, knowledgeable, attentive and thorough in reviewing the garage floor and foundation settlement issues we are facing. He listened carefully to our priorities, examined the conditions in detail, and took the time to explain the proposed solutions in a clear and meaningful way. We particularly appreciated his willingness to engage in meaningful discussion without making the visit feel rushed or overly sales focused. Overall, the visit was informative, constructive, and professionally handled, and we greatly appreciated the quality of service provided.

    I contracted two jobs with groundworks, 1. basement waterproofing and 2. front step repair…read more The method used for the basement was more economical, and efficient than other quotes. For the initial quote I met with Behtash Adib. He was punctual, professional and took the time to answer any and all questions. While deciding on the scope of the job Behtash was consistent with prompt responses and information. The basement waterproofing was done by Ade, Shy and Vandyke. During the project they noticed a potential problem in the same room unrelated to their work. The team notified me and even paused while they had a specialist stop by and check it out. This was above and beyond and extremely helpful. The second project was my front steps. Over the years the cement steps cracked and started to settle into the ground. The concrete repair team fixed this quickly, with excellent results. Andrew and Russel took the time to confirm my expectations of the job and answer any questions I had. Before booking with groundworks I read only stellar 5 star reviews, and I am confident in saying they are all well deserved.

    Nusite Contractors

    Nusite Contractors

    (4 reviews)

    Hired them for a basement lowering plus waterproofing job. Thye were very good to work with. The…read morejob took a little longer than expected but the process was pretty smooth considering what a major reno it was. Nice staff and always cleaned up after themselves.

    I have been fighting with Nusite since September, 2016 in the hope they would step up and do the…read moreright thing by fixing the weeping tile job they botched in June 2016. I started with a damp basement and they gave me a WET one! Here are the nuts and bolts of how wrong their job went and the financial impact their carelessness has had. From the very first phone call after the flooding through all the months of stalls and flip/flops, Nusite has done nothing to actually fix my home. They offered excuses and contradictory reasons as to why the flooding was now happening ... Sure, they offered band-aid solutions ("We'll put in a sump pump for free.") Irresponsibly, they expected the foreman who lead the work to return to "fix" it (A "You Made This Mess" attitude) only firing him when months went by and nothing was done. Finally, they reluctantly agreed to a refund; however, they reneged on it a week later because they they didn't want to pay me back for the botched exterior work when my insurance company was now going after them for the damage caused in my INTERIOR basement: Damage and flooding that all inspecting parties agreed was caused by Nusite's poor work. At a financial burden, I consulted construction experts. I was told I needed to give Nusite the opportunity to fix their work, that the best I could do was to hire a structural engineer to assess and oversee their work and plan the repair. And so again, at extra expense, I hired the engineering firm recommended to me. After an investigative dig with the engineer and Nusite, the detailed report of November, 2016 was damning: Little to no parging; yellow jacket mesh, supposed to be encased, was left visible and not covered in the necessary water retardant; dimple boards had not adhered properly, etc, etc. The winter of 2016-2017 had Nusite and the engineer trying to hammer out a plan of action. But by May 2017, after months of too patiently hoping that Nusite would come through, I realized that they would only ever work on my property again with an eye to mitigating their financial losses. I had to start my research for a replacement company. I gave every prospect the engineer's report outlining how all previous work and materials needed to be removed and the whole job needed to be started from scratch. On Thursday, June 8th, a second weeping tile/waterproofing company finished the re-work of my house. They did amazing work and helped me document all the errors and deficiencies that Nusite left... Nusite is the worst company I have ever worked with both in quality, responsibility, and attitude. I have no confidence in Nusite and now feel they are only interested in themselves and their bottom line. Don't just walk away from them: Run!

    Mystic Waterproofing - waterproofing - Updated September 2026

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