Yelp screwed me on this recommendation. I found MYZZER because of the massive amounts of positive reviews on Yelp.
Their website states: The Myzzer RIP Program (90 days)
This program is 2 visits. The first visit seals your home and begins trapping. The second visit 3-4 weeks later removes all dead rodents. If all traps are full or if poblem persists another visit will be set at no additional charge. The home is under warranty for the remainder of the 90 days.
First I was quoted $399 for this service. When I received a call back from Chris he quoted me $299 for this service. Seems legit. $300-$400 for a 90 day guarantee so we called them out and trusting Yelp I was excited to have things handled.
The first visit was actually just an evaluation identifying entry points and making notes of them. Then he tells me:
"It's going to be $299 for the 90 day service AND it's going to be $300 for "seal work" which covers pipe holes, cement cracks leading into the basement, gaps around door jams. You don't want to use foam you want to use steel mesh. I also recommend that because you have SO MUCH square footage it wouldn't be unusual to have something show up in 6 months. So it may be better to pay $699 and go with a 1 year guarantee. For the 90 day you get 3 visits in the course of a month and then you go to warranty for the rest of the 90 days. With a year agreement we run you through 3 visits in the course of a month and then we send you to quarterly (we see you every 90 days). That's pretty much all you need to know. Lucky for you, there's not much if any damage to repair. However... there's a tree that is too close to the roofline, Do you have a gardener - we could cut the tree back but it won't be pretty and we'll have to charge you for it. You have to have 3' of clearance from the roofline."
Ok. If I have to pay someone to trim my tree I guess I'll pay the professional. So I had my gardener trim the tree, it was too early to prune but it was done to be in compliance with their request.
I decided to go with the 90-day $299 and if there becomes a secondary problem we'll have him back out and pay for a full year. He handed me the quote... $299 for the 90-day service and $300 for "seal work" I asked how he gauges the price for seal work and he explained if I'm fixing a few holes I don't charge, if I'm fixing a lot I charge.
Then he leaves and says his technician will be out the following day.
So "Lucky for you, there's not much if any damage to repair" but I'm still charging you as if there was. Whatever. Everyone has to make a living, right?
The next day, a very nice technician comes out in his personal vehicle to evaluate, insert wire mesh and set traps. Total "holes" sealed: 5 (under a door, between some siding, filling in an uncapped pipe, between the foundation, a vent to the crawlspace) The technician was finished in 35 minutes - including setting traps.
I am told he will be back in a week to clear the traps and reset. This does not happen. I call and ask and am told by a phone answering service that they just answer the phones remotely but they are glad to arrange a follow up appointment for me. I do this and the following day Chris comes back out....
This is where things turn shitty. He complains that the tree is not trimmed (it is but I'll have her take another foot giving 4 feet of clearance) and he "cant find" one of the large traps that his technician set. In total he collects 3 mice. I explain that we need to see the mice. Christ freaks out, "They need to be sent to a lab and tested!" Ok, we just want to confirm that you caught something, can we just see what you caught? Begrudgingly he shows us.
It's clear I need to set the followup appointment so I do. He comes out and finds no additional mice, tells me my tree is still not cut back enough and the construction in the basement voids the 90 day warranty but to be sure to call if there is additional problems.
Seriously? You didn't come 3x the first month and you're voiding warranty for something not written out in your contract? Why is my experience so vastly different than everyone else? Is it because we have a nice home on acreage? Is that a solid business model?
At the end of the day, including tax, each mouse cost $268.00. Holy shit. Per pound that's some of the finest meat on the market!
Dear Yelp.... this is the first time you failed me but I suspect Chris had a little something to do with it. read more