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    N & K Auto Repair

    1.0 (1 review)

    Services - N & K Auto Repair

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    N & K Auto Repair Photos

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    2 years ago

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    E&S Automotive

    E&S Automotive

    3.7
    (67 reviews)

    The quality of the work was very good, and the service felt reliable. I had to wait longer than…read moreplanned, but overall it was a positive experience.

    The location opens at 7:00 a.m., and I arrived at approximately 7:05 a.m. I pulled my car up to the…read moresliding door, walked inside, and asked for assistance. The employee pictured immediately yelled, "Hey, What are you doing here?" I replied that I was there for a state inspection. He responded very rudely, saying, "We don't do inspections until 8:00 a.m." I calmly and politely explained that I was unaware because there was no signage indicating that inspections began at 8:00 a.m. He replied, "That's not my problem. I've been working here for 10 years, and this shop, like every other shop, doesn't do inspections until 8:00 a.m." His entire demeanor was confrontational, and he treated me as though I was trespassing simply for asking about an inspection. I explained that I had been coming to this location for the past two years and had never been treated this way before. At that point, another male customer walked over, and the pictured employee's attitude immediately changed. He then turned back to me and said, "Move your car outta here," while shooing me away as if I were a dog. As I was getting back into my car, he continued talking about me to the other customer, making rude gestures and comments that caused the customer to look at me as though I had created a disturbance. The entire interaction was humiliating, unprofessional, and completely unnecessary. . The entire interaction was demeaning, disrespectful, and completely unprofessional. My vehicle's camera captured the encounter, although unfortunately it did not record the audio. Every paying customer deserves to be treated with courtesy and respect. I left feeling singled out because of the way I was treated. While I can't know the employee's motivation, the interaction left me with the impression that I was treated differently as an African American woman.

    On the Way Express

    On the Way Express

    4.5
    (6 reviews)

    I can't recommend On The Way Express enough! I was visiting the Boston area from New Jersey when I…read moregot a flat tire around midnight. There were no tire shops open, and even the car dealerships were closed and inaccessible. My insurance roadside assistance had no choice but to tow my car back to the apartment where I was staying in Quincy. I assumed I'd have to wait until the next morning, have my car towed again to a dealership, and pay a fortune for the repair. Thankfully, my husband searched online and found On The Way Express. What an incredible find! They responded immediately and came directly to me that same night. Within about 10-15 minutes, my flat tire was repaired, and I didn't have to deal with another tow or wait until morning. Not only was the service incredibly fast, but it was also far more affordable than what I would have paid at a dealership. What impressed me the most, though, was how safe and comfortable they made me feel. It was late, very dark, and I was alone in an unfamiliar place. The mechanic was so kind, respectful, and comforting from the moment he arrived. He explained the repair process, taught me a few things about tires, and made sure I felt completely at ease. It's rare to find a company that combines speed, affordability, expertise, and genuine care for its customers. They turned what could have been an expensive, stressful ordeal into a quick and positive experience. If you're ever stranded in the Boston or Quincy area, don't hesitate to call On The Way Express. They truly went above and beyond, and I couldn't be more grateful! The BEST!

    very honest and helpful, great pricing and great work, had my control arm replaced and I'm happy…read morewith his work!

    Fran's Auto Repair

    Fran's Auto Repair

    4.6
    (145 reviews)

    I don't go any place else. Fran is the real deal in Boston. His prices are fair and quality of work…read morealways exceeds my expectations. At Fran's, they fix what's broken without trying to sell extra parts or service you don't even need. I like that. If you're in Boston, go here first!

    Avoid if you are vehemently not conservative and don't want to see Trump paper cut-outs around his…read morebusiness. Me personally? I care more about someone being trustworthy, polite, and at least somewhat competent. As well as saving my money and not getting ripped off like I have been when I got my car repaired at dealerships. My car wheels started making weird noises after I got into an accident and needed to make a cross-country move. Fran identified the issue and fixed it. He was also willing to honestly educate me and explain the issue without acting like a shady businessman that lies by omission. My car has not had issues for the past several months thanks to Fran's diagnosis and the work of his employees. This review would've been a five star if I didn't have to deal with his son on the phone. His son called my cell phone number multiple times to tell me that my car was fixed and hung up immediately before I could ask questions to verify. I traveled twice only to find out that the son mistook someone else's car for mine just because it was the same make and color as mine. Fran recalled which car was my car because he could tell me what state my license plate was from. Thankfully Boston is easy to traverse thanks to the public transportation, otherwise I'd be even angrier for having my energy wasted for a car that wasn't even mine.

    N & K Auto Repair - autorepair - Updated July 2026

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