1. ProSource of Hudson Valley

    1. ProSource of Hudson Valley

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    Poughkeepsie, NY

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    ProSource of Hudson Valley

    4.0 (11 reviews)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    4 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    10 years ago

    Not at all happy with our manufactured hardwood floor from ProSource. Stain not completely covering between boards.

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    7 years ago

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    8 years ago

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    Mattress Firm Poughkeepsie

    Mattress Firm Poughkeepsie

    3.2
    (25 reviews)
    $$$

    In store service was great especially with Debra. Problems started the delivery of the mattress…read morebeing so haphazard and they sent three guys who worked so fast that I wasn't able to see the mattress until they left. When making up the bed, I found a 3-4" hole in top of the mattress. I called for an exchange and when the replacement mattress came the delivery guys argued with me that their warehouse manager would not accept it back as he didn't have the paperwork....insane. They said we should just use bedding to cover up the hole! Debra and our salesperson, Lauren, had previously sent in all the documents to support picking up this mattress and replacing it. Finally, we got our replacement mattress and within 2 months it developed a large swale/dip and we went to the store and saw Debra and told her we were done with Mattress Firm and wanted a refund. The District Manager was there and he gave us a difficult time....first trying to charge a restocking fee and then trying to upgrade to another mattress. We were done. If it weren't for Debra, we would have been out of luck! In summary, the in store staff were great but the warehouse and return process is horrible. Never again.

    William Smith was friendly, knowledgeable, and personable. Made the experience my absolute…read morepleasure. Hooked me up with a great mattress, under my budget, and within minimal time. I highly recommend visiting this store at 2600 South Road Poughkeepsie as opposed to buying on line. It will be worth the trip.

    Sleep Number

    Sleep Number

    1.3
    (6 reviews)

    We are new to Sleep Number and our bed just delivered 3 weeks ago. After delivery on 5/22, we…read morereported to the store where we purchased the bed that the bed was too high and not the same level as we requested, which was the same height as the mattress removed. The bed is over our headboard and footboard. We can't even put the comforter on the bed because it's too far down onto the foot board. We went into the store. The gentleman Hiram who works at the store notified us that the manager will be back the following week. We waited to visit with the store manager Micah upon his return . He notified us that he will check into it and follow up with us to try to get the issue resolved. A few days later we checked back with the store manager Micah and he said he sent in a request to have a case manager reach out to resolve the issue. We waited over a week but no one contacted us . I looked up the customer service number and contacted them directly . Diana notified me that we were outside of the 14 day period to have a technician come out for no charge . I explained that we reported the issue well within the 14 days. She advised me that the system wouldn't let her override in order to waive the charge but she said a case manager would be able to help. Diana asked me to look under the bed to count how many pegs high the bed legs were from the floor and it's 3 pegs high. She agreed the bed was high. She then transferred me to David who was immediately very short with me and rude after I explained again the issue with the bed. He said well you can do it yourself or pay $190 for someone to come out. I explained my husband has knee replacements and the store manager has already expressed how difficult this would be to do ourselves. He simply said he can't speak to what we can or cannot do, emailed the instructions and ended the call. In my profession and experience with customers. This was by far the rudest most unprofessional service we've ever received after spending 12k on a bed. I can't imagine if we had a mechanical problem with the bed .. Thankfully we are within the 100 day period to return. What a disappointment.

    I purchased a bed as well as the upholstered bed from Sleep number in Poughkeepsie. They were happy…read moreto oversell very expensive items. The sales person Scott is rude and entitled and acted as though he was doing me a favor after spending over $11k in this store. Deliver was a nightmare - you wait weeks to get it and they don't deliver on time. I called customer service and they were as rude as Scott - apparently that's Sleep Number trains their employees. The so-called manager stated " I didn't understand delivery - maybe just not from a cut rate operation!!!! When asked to speak with a manager, they refuse to give you a name or number Which is becoming clandestine at best. i however did receive a call from their regional and he appeared decent. In the long run, I would shop anywhere but this store. Horrible experience overall. I'd rate this less than one star if possible.

    Totally Tankless

    Totally Tankless

    3.8
    (10 reviews)
    $

    I purchased the home with two gas insert fireplaces and had Crown Gas providing fuel. When They…read moredecided to charge me to "rent" the tank, I had them remove it. In the process of removal, they pinched the line out of spite, and I had to have the line serviced before the fuel distributor could come. They were very professional and arrived on time.

    Last year Steven (and co-worker) gave me some solid help help on some heater-boiler (or was it…read moreA/C?) functioning issues. Superb job. This year, cold weather, a few slips, and I have a situation with no heat and no water, wondering what might be busted. Steven has gone above and beyond, even in the telephone hand-holding, looking at the pics I sent by text, giving suggestions. And the hot water is up, the local company is gonna fix the meter spritz immediately, and we are working together to see if I will need help on the heat (any busted spots?) after I try to do certain warming techniques in the house after I had Love Effron prime the boiler. This is even without a visit needed so far (very busy holiday weekend, and a big $-saver for me.) Amazing would be a light way to describe the help Steve has given me, and I plan to turn over the maintenance and support of anything he handles, including some help in trying to set up sensors to help prevent future difficulties. The big thing ... he really cares about your problem .. getting it resolved .. sensibly. Thanks!

    ProSource of Hudson Valley - flooring - Updated July 2026

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