I placed an online order with Bed Bath & Beyond on June 26 and canceled it on June 27--well before…read moreit shipped. They shipped the item anyway, and I received it on June 29. I was then told I would have to pay return shipping myself. Their return policy says the customer is responsible--but that's buried in fine print. It's unfair and feels like a way to push responsibility onto the buyer even when the company is at fault. With physical stores now closed, you're relying on an online system that lacks transparency and accountability. I won't be shopping here again and encourage others to think twice.

Online shopping has affected the in store shopping experience. The store seems bigger; maybe…read morebecause there's not the selection out on the floor to choose from. I went with the intention of getting new kitchen curtains. There are no kitchen curtains to choose from. Those were something that you used to be able to find anywhere. It's also something you want to touch, look at, and determine if that's what you want. There is merchandise that doesn't need to be in stock to be purchased. For example: a bathroom scale. A picture of it with a description: price, dimensions, weight, maximum weight capacity, that's all you need to know, if that's what you want. It's not just Bed Bath & Beyond that's gone this route, all the other stores up here have followed suit.

In store service was great especially with Debra. Problems started the delivery of the mattress…read morebeing so haphazard and they sent three guys who worked so fast that I wasn't able to see the mattress until they left. When making up the bed, I found a 3-4" hole in top of the mattress. I called for an exchange and when the replacement mattress came the delivery guys argued with me that their warehouse manager would not accept it back as he didn't have the paperwork....insane. They said we should just use bedding to cover up the hole! Debra and our salesperson, Lauren, had previously sent in all the documents to support picking up this mattress and replacing it. Finally, we got our replacement mattress and within 2 months it developed a large swale/dip and we went to the store and saw Debra and told her we were done with Mattress Firm and wanted a refund. The District Manager was there and he gave us a difficult time....first trying to charge a restocking fee and then trying to upgrade to another mattress. We were done. If it weren't for Debra, we would have been out of luck! In summary, the in store staff were great but the warehouse and return process is horrible. Never again.

William Smith was friendly, knowledgeable, and personable. Made the experience my absolute…read morepleasure. Hooked me up with a great mattress, under my budget, and within minimal time. I highly recommend visiting this store at 2600 South Road Poughkeepsie as opposed to buying on line. It will be worth the trip.

We are new to Sleep Number and our bed just delivered 3 weeks ago. After delivery on 5/22, we…read morereported to the store where we purchased the bed that the bed was too high and not the same level as we requested, which was the same height as the mattress removed. The bed is over our headboard and footboard. We can't even put the comforter on the bed because it's too far down onto the foot board. We went into the store. The gentleman Hiram who works at the store notified us that the manager will be back the following week. We waited to visit with the store manager Micah upon his return . He notified us that he will check into it and follow up with us to try to get the issue resolved. A few days later we checked back with the store manager Micah and he said he sent in a request to have a case manager reach out to resolve the issue. We waited over a week but no one contacted us . I looked up the customer service number and contacted them directly . Diana notified me that we were outside of the 14 day period to have a technician come out for no charge . I explained that we reported the issue well within the 14 days. She advised me that the system wouldn't let her override in order to waive the charge but she said a case manager would be able to help. Diana asked me to look under the bed to count how many pegs high the bed legs were from the floor and it's 3 pegs high. She agreed the bed was high. She then transferred me to David who was immediately very short with me and rude after I explained again the issue with the bed. He said well you can do it yourself or pay $190 for someone to come out. I explained my husband has knee replacements and the store manager has already expressed how difficult this would be to do ourselves. He simply said he can't speak to what we can or cannot do, emailed the instructions and ended the call. In my profession and experience with customers. This was by far the rudest most unprofessional service we've ever received after spending 12k on a bed. I can't imagine if we had a mechanical problem with the bed .. Thankfully we are within the 100 day period to return. What a disappointment.

I purchased a bed as well as the upholstered bed from Sleep number in Poughkeepsie. They were happy…read moreto oversell very expensive items. The sales person Scott is rude and entitled and acted as though he was doing me a favor after spending over $11k in this store. Deliver was a nightmare - you wait weeks to get it and they don't deliver on time. I called customer service and they were as rude as Scott - apparently that's Sleep Number trains their employees. The so-called manager stated " I didn't understand delivery - maybe just not from a cut rate operation!!!! When asked to speak with a manager, they refuse to give you a name or number Which is becoming clandestine at best. i however did receive a call from their regional and he appeared decent. In the long run, I would shop anywhere but this store. Horrible experience overall. I'd rate this less than one star if possible.

I purchased the home with two gas insert fireplaces and had Crown Gas providing fuel. When They…read moredecided to charge me to "rent" the tank, I had them remove it. In the process of removal, they pinched the line out of spite, and I had to have the line serviced before the fuel distributor could come. They were very professional and arrived on time.

Last year Steven (and co-worker) gave me some solid help help on some heater-boiler (or was it…read moreA/C?) functioning issues. Superb job. This year, cold weather, a few slips, and I have a situation with no heat and no water, wondering what might be busted. Steven has gone above and beyond, even in the telephone hand-holding, looking at the pics I sent by text, giving suggestions. And the hot water is up, the local company is gonna fix the meter spritz immediately, and we are working together to see if I will need help on the heat (any busted spots?) after I try to do certain warming techniques in the house after I had Love Effron prime the boiler. This is even without a visit needed so far (very busy holiday weekend, and a big $-saver for me.) Amazing would be a light way to describe the help Steve has given me, and I plan to turn over the maintenance and support of anything he handles, including some help in trying to set up sensors to help prevent future difficulties. The big thing ... he really cares about your problem .. getting it resolved .. sensibly. Thanks!

It may seem unknown to some, but Davies Hardware is filled with so much history and has everything…read moreyou practically need. All of the departments are well kept up, clean, stocked, and the service is beyond great. Sometimes you may need patience with employees if busy and especially some when their experience and knowledge with hardware is limited. Learning together plays a role that all works out with teamwork. Being a regular here builds a wonderful relationship with the staff going beyond the products which I can't emphasize enough, we need more of that. Support local and enjoy it at Davies.

Davies is the best Hardware Store in Dutchess County. They carry complete inventory of plumbing,…read morecarpentry, window and door repair! My marine and boating colleagues recommended this hardware store and it always had the right solution with their skilled sales and craftsmen staff.

So much fun creating my own personalized wood sign! Lots of customization options to ensure it's a…read moreperfect expression of you! Easy step by step process with lots of support. Definitely a good time!

Pick your project. I picked a sign that says "THE DOOR THAT YOU JUST KICKED iN WAS FOR YOUR…read morePROTECTION NOT MINE." Leslie is in charge and there were 5 of us working on various projects (i will post). We all started as strangers and before you know it, we planned our next project with Leslie and the others. If you want to spend a night out with a friend making something fun, you cant go wrong. Tell Leslie I sent you and have fun.

The only reason I am giving this place 5 stars is because of their employee named CJ. He is the…read moresweetest! I went to the technology section to get some headphones, and there was no one there to help or assist me. I was standing there for over 10 minutes waiting. I even asked another employee if I could get some help, and she said she didn't have a walkie but was going to try to get someone over to assist me. I was not really convinced help was on the way, but I was hopeful and waited. Then another employee, who was literally in the middle of stocking items, saw me and asked if I needed help. He read my mind! Even though he was busy stocking and didn't have to stop what he was doing, he took the time to help me. He even went to the back to retrieve the headphones for me. He was so attentive, kind, and helpful! I truly appreciated that he took the time to help me when he didn't have to. Thank you, CJ!

Trash service. Buy stuff and get treated like trash. Can't get any help whatsoever. All…read moreemployees could not be bothered to help. .00001 stars.

This is an excellent place to shop. Customer service is above and beyond. Some of the furniture…read morecan be customized. On a whole the furniture is not your run of the mill.

I bought a solid cherry Amish bed and mule chest. The quality and workmanship is superb. The…read moredrawers are finished and silky smooth and the drawers are deep and actually hold a lot of clothes. I have had this for over 10 years and have been able to find only one other kind of furniture that even compares , which is some of the Danish teak. The drawers are full extension and get a lot of use and still are like new. You could open them with your pinky finger. I went to West Elm store just to satisfy myself that it would be worth a purchase and even though the items are pretty, they cannot come close to the quality of this Amish made furniture - not even a little close, so now I do not feel bad that Im not getting any of it.

Is Re-Bath higher priced than chains? Yes. BUT if you want higher quality, unique materials and a…read morestable, local business, give them a call.

Wappingers based one day bathroom dont get permits because can't be done in one day with a permit…read more ..you have my name pay me and give my tools back and I disappear. Fact I worked on your job with your son it NEEDED a permit I WANT MY MONEY .TELL ME WHEN TUB IS TAKEN OUT P TRAP.. CHANGED WALLS PLYWOODED NEW FAUCETS INSTALLED..The best is the tub surround sheets just butt up TO EACH OTHER and chalk as soon as chalk fails they leak. I'm not going away contact you local building inspectors so.you can say new bathroom when you sell. Contractor has to make it right had over 120 responses told them.to call local building department PAY ME