Comfort First is an honest company that cares about their customers. Six years ago, we were told…read moreby a different company that we should replace our A/C unit as it was leaking and would only get worse. My son told me that the unit is cooling fine and perhaps go with another company. Then, three years ago, this other company told us that "everything" (fan motor, contactor, capacitor) was wrong with the unit and we should immediately buy a new unit. They also told us there was a leak and it's just too hard to find R22 refrigerant. Again, my son said that it was cooling just fine and called out the service tech on his lie about the availability of R22 refrigerant. We couldn't be happier with Comfort First. On two occasions, they literally went above and beyond our expectations...(two very long stories) they really do care about their customers. Everyone who took our advice and decided to have them service their heating and cooling have been very happy. We still have the same old A/C unit (20 years old) as it continues to perform well.

Time for furnace check and cleaning. Technician Mac on time and professional. Have had nothing but…read moregreat service from this company. Fair and honest up front pricing . Would recommend to anyone.

I've used Jerry twice now and have been very happy. He answers his phone and responds quickly. I…read moreneeded service on a Sunday morning with no heat. He was over quickly and had my furnace up and running. I would, also, say he is professional and friendly. I would definitely recommend him to anyone. I've seen a couple of low ratings, but they were for services other than HVAC. Based on my experience and that it is Jerry's Heating and Cooling it makes me wonder of those people are putting their review on the wrong business. On Google Jerry's Heating and Cooling has 100% 5 star ratings with 138 reviews.

I had a problem with soffit that pulled out of the track & the fascia cap was loose as well and…read moresoffit pieces ended up on my lawn. I went on my roof to see what was going on. Discovered I didn't have ladders to reach the areas needed nor was I warm & fuzzy about going up to the roof peak either. Enter Jerry, I saw on yelp that he was recommended, he came out same day, was very personable , did a nice job, price was reasonable. I also discovered that thru discussion that Jerry and I had a few mutual acquaintances and some things in common. Nice guy, I do recommend him & its highly likely he will take care of ur issue on the same day as his van is well stocked w/ things he needs to do the job on the spot.

Had to give one star in order to leave this review... DO NOT HIRE THIS GUY. After he rescheduled on…read moreme a few times to replace the pressure valve on my water heater, I tried to contact him multiple times to confirm he would be here as planned. He failed to respond to any of my attempts to connect. I sent him this message today: I understand if you're dealing with your own stuff, but you shouldn't be making plans with someone who needed your help and leaving them hanging. I think that you were looking to make a quick buck and took advantage of my situation by scamming me out of $150. I had been patient, waiting for you. Now, it seems that my patience has only caused more problems and likely the tank's demise. I've discovered that I could have easily replaced the valve myself. Or, you knew the tank was shot and led me to believe it was an easy fix just to take my money. Regardless, this is wrong. ...Of course, no response

From the owner: I'm an experienced Technician of 29 yearsread more

As a fellow small business owner, I feel obligated to warn others about our experience with this…read moreHVAC/R contractor. Over more than a decade of managing vendors, this has been hands down the most disappointing and unreliable company we've dealt with. We initially entrusted them with all our heating, cooling, and refrigeration needs. Unfortunately, what followed was poor communication, subpar service, and a complete lack of accountability. When issues came up--which happened frequently--they were more interested in deflecting blame than fixing the problems. Over a year, they raised our service rates by 25% without any notice or explanation, and when I reached out to ask about it, they never responded. I also requested several quotes that were never provided. As a busy business owner, I shouldn't have to chase down contractors just to give them our business. Even worse, they billed us for services that were clearly not performed. I verified this myself--twice--and one time had to bring in a third-party HVAC tech to confirm (with photo evidence) that a rooftop unit hadn't been serviced as claimed. Despite being presented with clear proof, they refused to acknowledge or resolve the issue. After nearly two months of delays and rescheduling for a correction that never happened, we finally hired another company to finish the job. Their refrigeration work was even more troubling. They miscalculated and mis-sized a walk-in freezer, resulting in a system we had to completely replace. They relied on bad measurements and passed critical sizing calculations to a supplier instead of doing it themselves. Even when I showed them accurate specs from the equipment manufacturer, they pushed back with excuses instead of taking responsibility. To make matters worse, they submitted a bid to replace our walk-in cooler and freezer with dimensions that were entirely off. Had we accepted the quote, the units would've physically not fit the space--basic measurement errors that would have led to a major installation failure. The most aggravating part of all this has been their tone: dismissive, defensive, and utterly lacking in professionalism. If you're considering this company, I urge you to think twice. When things go wrong--and they very well might--you'll be on your own. You deserve a vendor who respects your time, your business, and takes pride in getting it right.

If you want people who will show up at the wrong time. Then they come and fraudulently charge for 2…read morehours of work AND APPRENTICE FEE FOR NOT FINDING A LEAK THESE ARE YOUR GUYS!!! 550.00 FOR NOT finding leak. Look elsewhere

If anyone is thinking of having CRS Mechanical install a Daikin mini-split system in your house or…read morebusiness for air conditioning, FORGET IT. Unless you want a poorly-installed system that keeps breaking down and leaves you without cool air on the hottest days of summer, don't use CRS Mechanical. My Daikin is 5 years old and I have had them out every year since it was installed. The Daikin was replacing an old Sanyo AC that ran for 20 years without needing repair. CRS has come out multiple times, charging me hundreds of dollars for each visit, but my unit STILL is not functioning properly. CRS has not followed up on commitments to complete the promised work (e.g., coming back to confirm leaks, etc.) CRS was a BAD choice! (I live in Joliet, but I'm posting on my son's Yelp account.)

I have used CRS Mechanical twice now, and have been pleased with both their service and price. In…read morefact, I have them coming out on Thursday to repair another problem. Also, we have two HVAC systems in our home and both appear to be undersized. I will be getting an estimate to upgrade both systems, as well. Roger is very friendly and does great work. He's responsive and very easy to deal with. They were referred to me by a friend, who trusts them as much as I now do. I had a horrible experience, with a different HVAC contractor, about 12 years ago and it's nice to now have a contractor that I can trust. Having trust in a contractor is important, and they've earned my trust. I highly recommend them!

10/10 Recommend !! Overall good work and great communication! Got me in promptly when my furnace…read morewent out!

Junior was great! Talked to him yesterday and he gave me a time and he showed up this morning…read morepromptly! He figured out my problem told me what part he needed and that he would try and get it today. Thankfully he got the part came back after another job and fixed it quickly. My furnace now works even better. Would definitely recommend him.

Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Reply to 2 reactions from Harmonic on my 1 star review…read more 1. A. & K. claimed A. fixed my heater Tuesday; lie. Bad customer service. Harmonic deserves 1 star, but all the starts below 5 are NOT indicated on the Google graphic of the numbers of review stars 1-4: false. 2. I never promised a review pull-down for a discount. My husband & I have better things to do than having an "agenda" as Harmonic accused. My husband was on a business trip. 3. I never called for an emergency repair. I did not switch from repair to cleaning & maintenance. I asked A. if C & M was possible afterward, unaware of 2 more with no heat. Harmonic called me "selfish" for this. 4. Any possibility A. and K. have unconscious biases towards people like me? They accused us of "manipulating" what? To save a few hundred bucks, while we spent in the tens of thousands at Harmonic's better former (aquired) company) you imagined up? 5. How could Harmonic accuse me of lying about my pain. Because I was able to and had to carry my 10 lb dog for a short moment because of her barkin? Why do I even have to explain my chronic severe back pain and mostly failed back surgeries and weak immune system? 6. I had no "agenda," but getting my heate fixed. I am not playing any "game" as accused. I am standing up for myself. 7. K.'s statistics on the number of my Goole reviews are false. 8. A. & K. are the ones who were "aggressive, harsh, unethical, disrespectful, and manipulative." Stop projecting and gaslighting. I wish I would remember to record conversations when I am alone with a person like A. Why did K pull down his absurd replies on Google?

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Went with Youngrens to take a look at our AC unit that was not effectively cooling. From the start,…read moreMisty was very pleasant to set up an appointment with, and was able to setup a service call for the very next day. They had given us a a 3 hour window from 9:00 till noon. The next morning they politely asked if it would be OK for them to come out sooner, which worked better for us in our case. Andy the technician was very thorough and answered all our questions, and did an excellent job. He did not try to upsell us and offered us all available discounts available for us. He did a great job and would use their services again