Nadine Floors were great - the manager Norm was very knowledgeable and patient with us. He definitely delivered and my installation was beautiful the installers were awesome - we love our new tile floors. Highly recommended read more

Just a wonderful job! We had carpet removed from a few rooms and replaced with hardwood flooring. Norm in the Frisco location helping us pick out flooring that was similar to what we had in other areas of the house. We set up an installation date, they followed up and were right on time. Martin and his team did a great job moving our furniture, removing the carpet and padding, leveling the floor, placing the hardwood and clean-up. The floors look great! We will definitely use them again! read more

We worked with Norm at this location and had an execellent experience! Norm was patient in answering all of our questions and in going through all of the floor options we found to our liking; he came out to our location, did the measurements, and gave us a very reasonable estimate and did so in a extremely timely manner. The installation crew, Daniel and Rudperto, were superb in their craftmanship, respecftulness, and efficiency. They removed our old carpet and tile cleanly and put in our new flooring while having kept everything very neat and clean. Thanks to all at this business who made our project into a pleasant experience! read more

We had our tile floor replaced in our kitchen a few years back by Nadine floors. Within a few months a few tiles had already cracked and much of the grout was cracking. The installation job was very poor and the installers did not take their time to mix the cement per the instructions nor did they use enough or spread it correctly to install the tiles. Our new tile floor had to be entirely replaced again! When the original tile they replaced less than a year earlier was taken up we could see some parts of the tiles were not even touching the cement under them. The second install job was better because I asked for better cement and grout to be used (which I gladly paid the difference for) but the same crew was sent to do the job. The main person did most of the second install but I just found one tile with a crack in it in the area the main person did not install and when tapping on the tile, it of course sounds a bit hollow! They did it again! Really poor job! We even had anti-fracture membrane placed under the tiles so I know it's not from foundation shifting, it's from poor workmanship, to which Nadine floors should not even get 1 star in my book. read more

We were originally recommended Nadine from a friend a couple of years ago. Worked with Kevin on our house last year to replace all carpets and again this year for a rental home. Pricing is very competitive and they have their own full-time installers. Kevin is very professional and he genuinely cares about the customer. Excellent customer service. read more

I have my Engineered Hard Wood floors from Frisco location and got an excellent service crew to install them many years ago. We were completely satisfied with the installation and there is no question about it. Unfortunately, as years are passing by, I see discoloration at the joints everywhere. I recently reached them, and Kevin was so courteous to arrange inspection of the floors for warranty claim. After couple of weeks of waiting, we received a call from Kevin and told us that the manufacturer had rejected our claim as it was site related issue. We have a small Labradoodle, very well maintained and trained. He never had any accidents in the house except at potty training days and we had carpet at that point of time. Also, we never had water leakages in the house. We always used. cleaning liquid BONA for cleaning once in couple of months. The floors look ugly especially at an angle. I am not sure what to do now and such a waste of a very large investment on these floors. We had BELLA CERA Genova. Please BE AWARE!!!! read more

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Nadine's Floors installed floors everywhere downstairs in my house, except the bathrooms. We chose Porcelain wood tile in the kitchen, upgraded carpet for the entry stairs and hardwood everywhere else. Nadine's had an installation team for each type of material. Each team was professional, knowledgeable and did an awesome job! I heard horror stories, that dust would be everywhere. Yes, there was dust. However, there was very little dust at the end of each day from what I expected (no, we did not order additional dust machines). Bottom line ...If the Foreman said the night before, "we will arrive at 9:30 tomorrow morning", they arrived at 9:30. Each team worked diligently and kept me informed throughout the entire process! I cannot express enough how happy we are with Nadine's work! We received estimates from other companies and went to each showroom. Norm (Store Manager) and his team received the job. It was their understanding of what we were trying to accomplish in our home, knowledge of materials and professionalism! A few photos are below. Call Nadine's for your next job if you want an awesome outcome!! read more

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Most professional carpet installation team that I have ever had. Took out and installed 152 yard of carpet inclusive of moving all the furniture . The salesmen / manager Norm at the Frisco store was extremely professional and knowledgeable . Would highly recommend read more

Norm at the Frisco store is the best! Very professional, patient, and will give it to you straight. Kennedy and the installers were also very professional and went the extra mile to install new laminate floors and fireplace tile downstairs and carpet upstairs ahead of schedule. You will not find better customer service or more expertise with selection and installation elsewhere for the price. read more

We had the main floors of house done about 2 years ago and Nadine Floor Company did a good job, even though it took longer than promised. This past weekend, my husband and I went and visited the store so that we could look into having our floors in the bedrooms redone. The guy at the store told us he would call us the next day with the information we requested. Well....3 days later and NO phone call, so I called them. This time I spoke with someone else and was promised a return call in the next few hours... WELL... 8 hours later no phone call so I called AGAIN. This time I was told someone would come out today for measurements between 3-4:00 pm to give us an estimate. We rearranged our entire day to be here for our quote. Well ... Here we sit - NOBODY came out. NOBODY called to cancel/reschedule. How incredibly rude and inconsiderate not to mention completely unprofessional. UPDATE: We received a phone call about 4:45 from the company asking if we still wanted them to come out. Uh, yeah, we've only been sitting here waiting the last two hours. I told him someone was supposed to be here forever ago and that we'd be waiting and he very unapologetic ally said they'd been "busy" today. Well - whatever, we figured we would still get a quote since we'd been sitting here all day. When he arrived, he was still unapologetic that he was so late and had wasted our time. On top of that, the quote he gave us was more than double what we were quoted in the store. Yup. A complete waste of our time. It's a good thing they're so "busy" because they won't be getting our business again. Customer service is everything and they do NOT have it here. read more

My wife and I are in the market for new wood floors in our home. Stopped by Nadine last weekend. Told the salesman what we were looking to do. He seemed to steer us specifically to one product. I asked a lot of question, but started to get the impression that he was trying to BS me on certain things. So, to find out if this was the case, I asked him a few questions that I already knew the answers to. Sure enough, he was handing me a line of bull and was clearly all about the sale. He took our information and told us he'd call us the next day to set up a time to come out and give us an estimate. Well, it's been about 5 days now and he hasn't called back. I guess business is so good over there at Nadine that he has more business than he can handle. But that's just fine with me! read more

I normally don't write reviews but here is one because we are totally satisfied with the service, we got from Nadine Floors. We recently purchased @700 square feet of engineered wood and @ 500 Sq. Ft. of carpet They came to our house to give me an estimate for which they were on time. Gave quote and after some negotiations and talking to other providers, we picked to go with Nadine Floors. I paid some down payment which was a requirement. They scheduled my job for the dates we agreed. They upfront told me how long job going to take. Here comes to installation day, they were ON TIME, before starting work, they shown us the product to confirm it is same which we asked for. Yes, they did finish whole job in 3 days as they said earlier. No surprises, quality of work is amazing, no mess left in house. They cleaned house at the end of the day every day. Didn't disturb us at all. Paid my remaining balance on the last day after whole work was done. The workers were amazing, and they knew what they are doing. Went above and beyond to make things perfect. There were no unexpected costs and they dealt honestly with us. In future, whenever I need any work, I will use their service again. read more

They are the best the most professional flooring company! The best and unbeatable prices! The best quality ever, Moses was the most helpful in the selections of my flooring! I love my floors and Nadine floor co got my very highest recommendation! read more

I have work with many flooring companies to get quote on wood and carpet for my home and this company by far the worst one in responding to customer requests. With in a matter of two months (after they came home and took all the measurements for which I had to call then 4 times) I called them at least 6 times requesting to send us the estimates, every time they came up with some stupid reason for the delay and told me that they will send estimates in two to three days. If they do not have the flooring options I picked (even though it is displayed in the store) they could at least convey that to me instead of delaying things like this. I can clearly see that people who work here are very irresponsible. read more

Nadine Floors company has been a great experience for me . from the beginning I had to look for three different company's and I would say that Nadine Floors has the best prices after searching a few company's. The quote has been fully explained and I'm happy that they where able to break down the price, and be able to make me feel like I was confident dissension in flooring . I will have to highly recommend this company for your floor needs . After seeing the flooring installed in the process I'm %100 satisfied and made me feel confident in my choice in this flooring company read more

Don't bother to call Nadine Floors - After hearing their ad on the radio, I called and eventually was able to schedule someone to come out and give me an estimate. Well, they came, measured and said someone would call me. Never did, never called, never heard from them again. So ... I got someone else to do the job ... I can't give them zero stars but you get the idea. read more

Horrible horrible horrible service enter this store at your own risk they are overpriced with poor attitude no communication skills and lazy employees. Shop anywhere else but here. read more

Bad attitude. Couldn't return tiles because the man who sold it to me was at lunch and nobody knew when he would be back very negative employees would never go back would slit my wrist before I ever do business with them again. please use floor decor or Home Depot or Lowe's anybody but not this place. read more

I heard the commercials and thought I'd call to set up an in-house estimate. I was told to come in, narrow my selection and they would make an appointment. I drove 20 miles one way to visit the showroom only to be pinned down to a 40 minute story about wood floors. The annoying salesman shot down any comments I had and kept steering me in the direction to the most expensive products they had at $11.99 sq. ft. Everything I wanted to see I kept hearing, "Texans don't like that" and "We keep that here, but nobody ever buys that product". I finally had to explain that I don't live in the Taj Mahal and do not have a million dollar home; I am not purchasing products costing that much excluding quarter rounds and labor. When I told him I am fixing up my house to sell it, he essentially blew me off. I then requested to set something up in-store as I had cash in hand and was not going to finance, I was told "We don't do it that way, we will call you". I explained I was told to come in and set something up and he said, "We are booked way out so you will have to wait for my call". A family came in as I was leaving and told the salesman they were wanting laminate. The first thing out of his mouth was, "No you don't, you don't want that...". Of course four weeks later; no call which is fine because I shouldn't have to beg for service nor be treated like a second class citizen. DO NOT WASTE YOUR PRECIOUS TIME OR MONEY WITH THIS COMPANY. There are many companies out there with amazing customer service that WANT your work. I hope this company tanks! Thanks Nadine for wasting gas and time off my life. I AM TAKING MY 8k in cash SOMEWHERE ELSE. read more

I made the mistake of buying wood floors from this company. Worst consumer service I ever had. When placing my order they suggested I purchase extra material for waste and cuts. Well, I did and it turned out I had about 100 square feet of extra, unopened material that they refused to return. Do not buy from this company...all lies. read more