I have had several spa pedicures and manicures with Kim and she is fantastic. My color and cuticles always look perfect after. The massage is amazing. It is conveniently located on he second floor of Dulles Town Center next to where Sears was. Parking is easy and the hours are great. Kim is always kind offering water, chocolates, and tea. The bonus is Kim is super funny with a great sense of humor. I rate Kim and Nail Citi 5 Stars. read more

I'm really particular when it come to certain services. The nail tech, I always ask for and make my appointment with is Cindy. My eyebrows, nails and feet are always on point. Not one time has she did a bad job. My pedicure is always relaxing each and every time I come in. The only thing I can say, is that I did not give the establishment a five, because the owner can improve the wax room, and clean the shop up a lil better ( dust, wipe down chairs, tables, floors) Ask for Cindy read more

Nail Citi - Nail Salons Near Me - Sterling, Virginia

This place got 2 stars because of not caring staff and mediocre outcome. I went here for several reasons: it was close to my job, graduation was the next day, and because they were having a "Wednesday special." When I first arrived, 2 customers were seated waiting and a woman and her child were drying their nails. The first thing I noticed was so many plastic water bottles laying around about 8-9 (trust me, I wanted to take a picture). It was 6:30 when I arrived and I was politely greeted by a pedicurist, asking me what service I needed. I said a French full set. She told me to take a seat and they will be with me soon. Around 6:40 the first woman sitting was called up and three completed customers walked out. I figured I would be up very soon but ten minutes later I was called up. The woman, Kelly, sat me down in the second row and started filing my nails. Then she asked if she could stop to do another customers eye brows and I told her yes. I waited 10 minutes for her to come back. Then she began applying the tips that were white. I have never used white tips but I allowed her because she said she would only do white tips or airbrush (I prefer paint). She was careful putting the tips on, but she was careless the rest of the way. After applying and shaping my nails she brushed the oil on my fingers (not my cuticles) and told me to "go wash." I washed my hands and she said "pay now." I don't mind paying at this point, but it was just the way she said it. Then she asked if I was doing an even $30 on my card and I said yes, she said "you don't want to add a tip on here?" I said no, she walked away with rude look on her face. She came back and I had the cash tip in my hand and she perked up really fast. She put on the top coat twice and put my hands in front of the fans on her work station, not even the drying table. Then got up and left. I sat there for like 8 minutes and she didn't come back to check my nails so I got up and left. Analyzing my nails on the way out I was not impressed. Moral of the story: 1. Mediocre customer service 2. Mediocre results 3. French tips costs $5 extra on a full set 4. I would not recommend to a friend or family member read more

Nail Citi - Right hand - Nail Salons Near Me - Sterling, Virginia

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Horrible experience. Non-existent customer service. No pleasantries. They talk about customers the ENTIRE time and don't even try to hide it. The older thin guy doing my nails kept commenting on the condition of my nails after I let them go for too long between visits. I know they don't look good, that's why I'm at the salon. I had to remind him of that. Who seriously tells you Over and Over how bad your nails look when you're paying them to fix them? He kept making my nails crooked while filing them and I kept asking him to fix them so he charged me an extra $3 because my nails required "too much work" -- Unbelievable! I guess I should have kept my mouth shut and left with crooked nails. My nails only look decent because I made him correct his mistakes. I paid the extra charge but that is the first and last money they will ever get from me. In all of the years I've been visiting nail salons this is the first time I've ever left without tipping. I usually tip 10-20% depending on the quality of the service. This place gets a 1 star for quality and 0 stars for customer service and overall experience. I will NEVER return... Go at your own risk. read more

Nail Citi - Yellow polish I walked in with all over my hands when I walked out. No attention to detail. Rush job with a side of attitude. - Nail Salons Near Me - Sterling, Virginia

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Great place in the mall for a pedicure. The staff here is so friendly it is amazing. I have never had my nails done, since well... I am a guy. But I do appreciate a nice pedicure from time to time. Best place in town for that! read more

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What a fantastic experience! I have gone to a variety of nail salons with my SO to get spa pedicures. Nail Citi is by far the best around. Great hospitality and overall experience. They spend their time truly putting care and effort into what they do and it shows! Highly recommend this relaxing oasis! read more

Absolutely a great experience! I've been going here on and off for a few years but I recently decided to make this my go to nail spot for 3 reasons: 1) Great customer service, no matter who is available and how busy they are. 2) Competitive Prices, Specials mid-week 3) Quality nail techs! David is my go-to guy but if he isn't available anyone there will give you what you want. I will say that I am Very picky and like my nail tech to be tentative to my needs; Ex: Shape, length and sometimes the thickness of my acrylic. Can't say enough good things about Nail Citi! Tip: they are open the hours of the mall so you get an extra hour or two over nail spas if you wanna go later! read more

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I came on a break between shifts to have a gel nail polish change. I was able to sit down right away and Cindy took care of me. I asked her to add extra layers because my nails easily break and she gave me an amazing amount of colors to choose from. She talked the entire time, but not all to me. I don't really mind though because there were TVs on to watch. She did an amazing job. Very attention to detail and I am very happy with the final result. I just didn't really like how cramped it felt in there- I couldn't imagine getting through if the place was filled with people. I will go back again. read more

Nail Citi - #124 - black gel with sparkles, I love it! My coworker said that it looks like the universe. - Nail Salons Near Me - Sterling, Virginia

The staff here are warm and welcoming, and even remembered my mom and I getting our nails done two months ago. They do a great job for a pedicure and at an affordable price. The basic pedi is more than a good value, and the spa pedi is a real treat if you want the whole deal (paraffin wax, exfoliate, callous remover, etc). Overall great business that we will continue to support in the area! read more

Nail Citi - Nail citi - Nail Salons Near Me - Sterling, Virginia

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Nail Citi has some of the worst customer service in the area. I've been in a few times to get a full set, and today I came in for the same. The man wanted to charge me an additional $5 for oval shape. When I asked why he's charging me $5 when I've never paid before he yelled out "tell me who did your nail, I'll fire them" he repeated it a few more times. I responded I will not tell him who did my nails before, and that I will not be returning due to the lack of respect for his employees. I believe he was only charging me $5 because there was a special on a full set and he wanted to be cheeky and get a couple more dollars. He later on asked me why I wasn't in school, I said I wasn't in school. Once learning of my occupation and company he wanted to start an argument about recent events about my company. Poor customer service from the owner prevents me coming back, and should stop you too. Take your money to a place worthwhile. read more

I have gone here since high school prom; 2008. I have always had a perfect application of acrylic nails and pedicures. Even moving away to DC, I still drive an hour away to get my nails done here. Thank you for consistently performing such great work! read more

Nail Citi - Acrylic with regular nail polish - Nail Salons Near Me - Sterling, Virginia

I've been coming here for 3 years now because of my 1st & 2nd experience with Henry & then Kim. The whole staff works as a team, and they always put their customers first. I have been there somewhat late sometimes getting finished up when the mall closes at 9:30pm, they never rush a customer or turn them away. The team here is truly professional. read more

Nail Citi - Hard at work - Nail Salons Near Me - Sterling, Virginia

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Average place. It looks pretty old from the outside, but I've been going to Henry for six years. I don't trust all the nail techs as I've had horrible experiences when Henry was on vacation. Henry for nails and Kim is a beast with waxing! read more

I have been going to nail citi for YEARS and now that I moved, I even travel from Alexandria to see Kim. She takes her time and does an amazing job. She is a perfectionist who makes sure your nails look great and your polish stays on long. She always tries to fit me into her busy schedule. Vince is also great! He recognizes you when you walk in and will start getting you ready for your mani and pedi if the person you are there to see is busy. GREAT people! Amazing nails that last long.. I wouldn't recommend anywhere else :) read more

I am soo sad I had to move away and can't come to this salon anymore. I lived in VA for 14 years and spent the last 10 years there getting my nails done only by Kim. I now live in California and have yet to find a nail technician as good as her. She is a perfectionist and has no problem taking her time to make sure she gets the job done right! This salon has set my standards so high that I purposely wait to get my nails done whenever I go back to Virginia! read more

Nail Citi - Over 1 month later and still looking great! Kim is awesome!! (Gel pedicure) - Nail Salons Near Me - Sterling, Virginia

Worst nail salon I've ever been too. Staff is extremely rude and unprofessional. Do not waste your money here. GO ELSE WHERE!!!

I came here back in summer of 2008. I was leaving for my vacation, had just gotten my nails done at my then "regular" nail salon however decided not to get a pedicure. Then later on during the day as I was doing my last minute shopping - I changed my mind, came to this place and got a pedicure. Have been coming here ever since. KELLY has been my manicurist since that day and she is simply wonderful. There are times she will tell me "not this color, you'll come back in two days to change it". The rest of the staff is nice and helpful as well. They make me feel welcome every time I go there. Great place!!! KELLY is AWESOME! read more

I've been going to Nail Citi since March of last year. I ran in for a manicure just before my flight to Los Angeles and Henry was my guy. Because he took his time and he did such an excellent hand massage and beautiful gel nail manicure I've gone back ever since. But I can also vouch for Kim who does the best eyebrow arching. She, too, takes her time and gets my brows perfect every time. The staff is friendly too. I can recommend who I've had experience with and that is Henry and Kim. It's best to make an appointment to ensure that the appropriate time is spent with you and that you can see the manicurist that you know just does it right for your personal liking! I'll be in soon! read more

I love this place! Good prices and great people! We love the people here! Always friendly and really do a great job! Very sanitary and clean! Highly recommend coming here! read more

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I usually only like to get french tips done and this is the only nail salon that can ever get mine done exactly just the way I like it (I have tried several other salons)! I usually try to get Kelly or Kim, they are really good at listening to what you want and do an excellent job. Kelly usually does your nails really quickly while Kim will take her time so it depends if you're in a rush that day or looking for a relaxing time, but both do an amazing job. They are also willing to stay after close to do your nails. So glad to have found this salon and Kim/Kelly! read more

Waste of time . First person there , said he couldn't do my nails . I don't know if he's racist but I won't be back!

Great place to get mani, pedi, and waxing! I've been going for years. I have a busy schedule and don't live close to the Nail Citi so I tried going to other nail shops, never again! Will travel to NAIL CITI!! Kim is the BEST I had my nails done with gel two weeks ago and they look like they were just done!! Love the way she takes her time and does a GREAT job! She is also very friendly! :) Love this place!! read more

Nothing but good things to say, I was a bit hesitant at first due to some reviews, but as soon as I walked in I was seated. The women doing my nails who unfortunately I forgot to get the name of was very nice she didn't rush and really listened to what I wanted. I got a full set of acrylics for only 25 dollars. Really worth it. Most definitely will go back. read more

Nail Citi - Nail Salons Near Me - Sterling, Virginia

This is pretty much the only nail salon in the Dulles Town Center mall. Maybe this is why there are no reviews because when you're shopping there you dont have much of a choice, unless you want to spend a lot more money and time at one of the spa salons there. This is the worst nail salon experience I have ever had in my life. I have pointy-shaped nails and none of these techs could really handle it. I called an hour before they close asking if they had time for a manicure and for two nail fixes. I was told that the manicure costs $13 and $3 per nail fix. I was insisted on to just come in and I agreed. I was already inside the mall during the phone call so it took me 3 minutes to walk over. It was 30 minutes before they closed by the time I was seated in front of a tech. Now mind you I have worked a receptionist job at a nail salon in high school so I know that a manicure is booked for 30 minutes including any added nail fixes. I was in the salon for an hour and a half and here's why: They set me up with a tech who does manicures only. She was sweet as can be but I was quite clear with her that I needed extensions for two nails. By the time she was done removing my cuticles is when it was clear that someone else had to come and do the extensions for me. They sat me at another table and another tech started putting tips on my nails. Then because of my nail shape another tech sat down and finished the job and told me the fix is actually $5 per nail. I told him I was informed $3 and he sad you have to have an actual full set of extensions to pay 3 but I don't see the difference but by that time I wanted to hurry up and leave so I acquiesced. I don't care about the $4 more dollars I have to pay but it's the being misinformed to and it doesn't matter to them that really annoys me. I asked for them to file them shorter, and again like I said they couldn't handle it and left it pretty much as is. The final product by the way was really poor I hate the way my nails look. I finally was returned back to my original manicure-only tech. I was about to take off my wedding rings, which I had JUST taken to the jeweler to get cleaned, before receiving the massage part of the mani and she told me not to. Trusting her, I let her slather on a huge load of lotion on my hands. Thinking she might massage around the rings, she completely covered them in lotion! Not only that she didn't even completely rub in the lotion she put on my hands and just tells me to go wash them. It took me 5 minutes to completely get this crap off my hands and my rings. I patiently returned to get my nails painted, now another tech shoves my tech aside with a cross look on her face because she was taking so long and finished the job. While waiting for her rude ass to finish, another tech was vacuuming. He took a seat behind me to vacum under the table and proceeded to bump into my chair several times, moving me around. I know yall are rushing to close up but that's not my fault. $23 later, it took 4-5 nail technicians to give me a manicure, go figure. read more

I've been coming here for years! Kim does a FANTASTIC job on my nails and eyebrows. She is a kind hearted woman who truly cares about the work she does. She is dedicated to making her customers happy. It's great to see customer service like hers. I highly recommend Kim! read more

I went here to get my gel nail polish removed and a get regular manicure. The guy there stuck my entire hand in acetone (rather than putting a cotton roll on my nail covered by aluminum so that my entire hand doesn't dry out). He then began to use his FINGERNAIL to scrape the polish off. It was painful and gross. Not hygienic at all. He then rushed to do my manicure and my nail polish chipped almost completely the next day. Will never return here. read more

By far the worst place to get your nails done. They have so many nail colors but ... Most are all dried up.. Also the techs are awful they can't make your nails square or oval. Not worth wasting your time and money ... read more

Horrible horrible place. Went in to get some pricing for acrylics, and they told me their price. I decided it was too high and turned around to leave and they tried to keep me there by saying I had already started the process just by asking questions, and that I needed to pay.... ridiculous. Do not go here. read more

This is my least favorite nail salon. Considering theirs prices you would expect good service. They have terrible nail techs, terrible customer service and it's just not worth it. I went today and the technician ignored all of my requests and completely cut my cuticles to where I was in pain then put nail polish remover over them after his messy paint job. I'm upset I tipped him for ruining my nails. Save yourself some trouble and go to dream nails lounge instead. read more

I won't let anyone touch my nails except Amy! She's the best!

My first time here and they did an excellent job. She took her time and didn't rush at all.

I have been trying to find a really nice nail place for years! And I have finally found one, my nails come out perfect. My fingers and nails never bleed or become sore, the pedicure is amazing and relaxing. The staff is very friendly and nice. My refills last longer than 2 weeks. I go to the same woman, I can't remember her name but she's amazing. The atmosphere is very calming and relaxing, I never have to wait. I love it! I come all the way from Manassas to get my nails done and it's worth it. read more

Only go to see Kim. She is the best and very kind. I should've went to her this past week but she was busy and I was in a rush so I used someone else for a wax. This girl, I don't know her name, was so rough and unpleasant. Everytime I told her that the wax was too hot, she couldn't care less. She hurt me and for the next two days I was red. That has NEVER happened to me. I will never go back unless Kim is there. I am very fine with pain but it was like she was inflicting pain on purpose. God knows why. read more

While traveling I searched for a salon based on price. I was quoted $25 for a full set of solar nails. Having been quoted $60-$70 from other salons in the area I questioned to make sure this was correct. The man on the phone said, "Full set, pink and white, $25." When I arrived I got the service I wanted and the set was beautiful but I was charged $60!!! When I pushed back the manager told me that none of her employees said they had answered my call and she did not know who was telling the truth. News flash: the customer is always right! I paid what they wanted but let them know that I would not recommend them to anyone and I did not leave a tip. My bank card company is now disputing the charge. Lesson learned: ask about the phone quote before going forward. Workmanship was a 5. Store attitude, 0. read more

I will never go back to Nail Citi. A girlfriend and I went in yesterday. She got a simple manicure and I got my legs and bikini line waxed. Needless to say it was a mistake to even go in the first place. I was in the waxing room for an hour and a half. Not only did the woman miss spots on my leg, but I already have stubble on my shins and bikini line...Its only been 12 hours. She didn't even fully remove the hair, she just broke it. So I paid $80 to have my leg hair cut.... My girlfriend showed her nail tech the shape of the nail she wanted. Oddly enough, he somehow wasn't able to do it. I'm not sure if he's blind or has no regard for his customers desires. After her manicure, she had nail polish all over her figures and cuticles, her skin was peeling at the top of her fingers, and she was upset. She asked for them to fix it and they told her they "didn't see the problem". I went back in today to demand my money back, or to simply fix it. She basically blamed me for why she wasn't able to wax all my hair. She told me I rushed her and that she would "pluck pluck" my hair for me? Yeah I don't think so. AVOID THIS PLACE AT ALL COSTS. read more

I've been here maybe 4 or 5 times. There are a few ladies here that are extremely nice. I went in about 8:30, mall closing at 9:30. Well the guy that was doing my nails was extremely rude. He kept getting mad that my ring was almost falling off, finally he took my ring off and slammed it on the table. Afterwards, he was finishing up my nails and realized he had to go get his car. He left in the middle of doing my nails and the nice lady had to finish up. I finally looked at my nails and they were horrible! My thumb on one side is ROUND and the other hand is SQUARE. One hand has longer nails and the other is shorter. I was gonna go back and ask for it to be fixed but I didn't want them to continue screwing it up. Each time I have been, they have managed to mess then up. I could not recommend this place, and would not. If you're in the mall and looking for a place to stop for a pedi, go right ahead. They're amazing. If you're looking for a mani with acrylics. Avoid this place at all costs. I promise you'll regret spending $44 for crappy acrylics. read more

I will never return to this business. After waiting 45 minutes with my feet sitting in water they finally decide to send someone over to give me a pedicure. Well he was too busy worrying what everyone else was doing to properly treat my feet. I will not be back. read more

I went in to get a full set of acrylics. They were a little bit busy, but I was seated and waited about ten minutes for a tech to open up. He definitely rushed and I wasn't very pleased with the service. The only good thing was the shape of them was on point. But less than a week later they were already peeling off from the sides! Not a salon I would return to. read more

I read the other reviews before posting mine - I've been a customer at Nail Citi for like a decade now. Along the way I've gone to other places for manis, pedis, and the occasional waxing... some cheaper, some more expensive -- all in all though, I keep finding myself back at Nail Citi. Everyone who works there is nice & willing to help -- My advice is to find one or two employees that you feel comfortable with and make appointments with them specifically. I've had good and bad experiences with Nail Citi, but none were ever bad enough to make me not return. Tues & Weds they have discounts -- plus they recently upgraded all the pedicure spa chairs. There's a younger man that works there, he actually cut my cuticle once -- so I won't let him touch me again. However, Henry is a great choice for nail tech... there are also two other ladies that are there practically all the time (I wish I knew their names), but they're phenomenal as well. Bonus, they wax - its cheap, fast, and I've never walked out with clown eyebrows! read more

I used to come here all the time. However, over the years the service has gotten sloppy and the salon has become more unkempt and on the dingy side. I went there for an acrylic full set. I'll never go back. I sat down and Henry, the nail technician, began filing away. 2 minutes into my service he began chatting loudly with the guy sitting next to him. He wasn't even paying attention to my nails! His eye contact was every where BUT on my nails! As a result, he cut my nail bed multiple times!! It burned and stung so bad I wanted to run out of there. I wish I had. Yes, the price is cheap but the service is horrific and it looks like a place you'd catch fungus or an infection. Beware! read more