The lady at desk #1 her name is Lisa. She Is one of the worst ladies in there. she's an older lady and can't hear very well. She didn't speak very good English. Also didn't listen to me type when I told her the type of style I wanted. She cut my nails completely wrong, and then argued with me when I said one hand was longer than the other. she also cut my nail with the drill on several fingers to the point that I was bleeding and burning at my cuticles. I also had acrylic still stuck under my nails after. I've had better service there from the younger nail techs. They should really consider getting rid of the nail tech that aren't as detailed oriented. I did have a good experience with a nail tech there named Anna. She was great. read more

Nail Pro - Bleeding nail from drill - Nail Salons Near Me - Newport News, Virginia

Horrible! Very rude staff and the tech that did my nails was very aggressive with my feet! My friend and I walked in and was not greeted by anyone. We finally got up to leave and someone walked over to us and said "mam, are you ready?!" Like we were the ones holding them up! We sat down and no one came to do our feet for another 10 mins. The nail tech digged her nails in my toes. The polish was put on sloppy and charged me $47 for a gel pedi that was half azzed! I went to pay and she throw my card back at me and did not say thank you or anything but instead just walked away!! Now I'm sad I missed my appointment at Moxie Nail bar. Never again will I go this location! read more

I went here to get my acrylics soaked off, which I specifically stated when they greeted me.I got seated and she started to use to clippers and another fake nail, so I told her again I wanted it soaked off. Which she did, but she was very impatient, it wasn't even 5 minutes and she started just filing and using her tools, not even waiting for the acrylic to melt off. Then she started using the fake nails again to pop them off, but I just told her to go ahead, because I was getting impatient as well. She didn't even manage to get all the acrylic off. For 10$ it was some mediocre service. read more

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Went in the first time for mani/pedi. The lady that worked on me did a great job. However, there was a slight language barrier where other techs had to translate. Not a big deal. I went back for a simple mani, generally a simple cuticle clean up and shaping, no polish. I got a different lady, Lisa. The water was cold, there was not much cleanup on the cuticles but a lot of clipping. She gently gave a quick swipe with the pushing tool, quick buff then filed but not much. I couldn't wait for it to be done. Went home and filed my nails due to sharp unclean edges with no shape. My cuticles now are ragged. This was the worst manicure I've ever had. I will not go back. read more

I would give this nail salon zero stars if possible. The nail tech scraped my finger with a nail file enough for me to bleed and did not throw the file away after was done using g it.Then when I asked her to make sure my nails were painted completely because the sides of my nails were not painted she said it will be fine this is the first coat as she laughed. When she had finished my nails were not completely painted and asked me if I liked them to which I replied no. She laughed and said ok all done. In my opinion they were not worth the forty dollars spent. I will never return. read more

I went in for a pedicure/manicure and first of all the water that they were setting up was dirty and I asked them to clean it and they seemed to have copped an attitude. So the lady proceeded to do the pedicure and there was a mistake on the big toe which I asked her to fix and she claimed she couldn't see it and she tried three times to fix it and it still wasn't right but I said that it was ok and when she finished, I was ready to get my manicure and she told me that she couldn't do it bc I was "hard". I guess it meant I was being difficult, I really didn't understand the choppy English they were speaking in the salon. But I understand one thing, I won't be back. What was just a little error that could've been fixed without a problem turned out an ugly unexpected situation. Wow!! read more

horrible job i dont even know how to explain how horrible they did. i don't even want to rate this a 1 star is deserves a 0

Okay there are two nail salons in the mall this is the one near Charlotte Russe and then there is Hollywood Nails near H&R Block. DO NOT go to Hollywood Nails, they have visible roaches crawling around, the place is confined and the waxing lady will burn your eyelids! SO, Nail Pro is your best bet if you are in a hurry or just lounging around Patrick Henry. Nail Pro is much bigger and somewhat cleaner than the other nail salon. The service is a hit or miss, but if Dana is working than definitely request her. She is reasonable chatty and takes her time with waxing and manicures. I have been here plenty of times to the point where most of the ladies recognize me, and while most of them are good at what they do some of the younger ones have an attitude and rush when there are not even busy just to watch soap operas on their laptops and tablets. If you are not a regular or of a certain ethnicity they rush your service from what I've seen. Some of them can be pushy with the sales and can be rude if you refuse it...hasn't happen to me because I'll just walk out but it has happened to a couple of my friends. The prices are somewhat more expensive, for example 30 bucks for gel manis when on the outside I usually pay 25 but come on, its the mall! Waxing is standard prices, just make sure they do not double dip the waxing sticks! That being said this is the only place I trust my eyebrow arches with and that depends on who is doing them! The pedicures are good nothing spectacular however some of the ladies do beautiful nail design by hand so if you are willing to spend some extra money than go for it. Overall, and I mean this in the least offensive way possible- it is one of the better Asian owned salons that take care of their customers who are regulars and have somewhat of a cleaning standard. For a mall...I have definitely seen worse salons in the area! read more

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Pretty good prices, $22 for basic pedicure and $30 for gel color. A little rough with the cuticle snippers read more

Nail Pro - Ask for Lien - Nail Salons Near Me - Newport News, Virginia

I stopped in at 8pm last night and had a very nice pedicure and manicure. The equipment seemed clean and the tech was great. I would go back. read more

This place is fantastic! But I am a little bias since I have one lady that has been doing my pedicures and gel nails for a couple of years now. Hannah is very personable and kind. I first saw her after I bashed my thumb looking all black and blue and the nail was coming off. She consoled me letting me know that it would be OK and it would look as just fine. She is a master at design and very creative while listening to what you want done. She also does my eye brows while I am there, the cooling gel is essential for me since I do not always give in to the pain of being a well cared for woman. I would recommend this business hands down. read more

This place was terrible. I got a full set French manicure and the woman who did it made my nails completely chunky cut my fingers multiple times and there was so much glue on my hands when I left The nails were absolutely glued to my skin and trying to get it off was ripping my skin. I went into talk to the woman and her response was that if I sat down she would try to fix it but she could not give me any sort of refund she would not remove them. I just wish I knew the woman's name so I could tell you to make sure that you don't get her. read more

I've been to many nail salons and no offense this has to be one of the worst experiences. My mother and I decided to have a mother daughter date and I thought maybe this place could help us with some well deserved pampering. For my mother in law I requested a spa pedicure as well as a manicure with gel polish. Her lady was very polite, made sure she was comfortable at all times, and truly satisfied with her service. Which was outstanding customer service if I may add. If I'm not mistaken (don't quote me on this lol) her name was Rose... Now for myself I requested a spa pedicure as well and a gel full set. Both of my services were completed by a lady by the name of Kim. During my pedicure I was asked if I wanted to clip my nails shorter and I replied yes. She clipped my nails so uneven and after politely pointing it out by saying, "Ma'am if it's not too much to ask may I have my nails a little more evenly square please and thank you." She then looked at me with a very unhappy stare and started speaking another language. She never replied yes or no, nor did she fix my issue. When she started polishing my toes her hands shook really bad. I am not one to discriminate or be disrespectful and ask for another tech because of that minor issue. Well, once she began polishing my toes they were very streaky and had lots of spaces on the sides that had little to no polish. On to my gel nail full set... Starting off I thought they were ok until Ms. Kim laid the gel down on to my nails. They were very thin. Like paper thin. So thin that if I accidentally hit it they would break no questions asked. Again, very very very politely, trying not to offend my tech I said, "Thank you so much for servicing me today Kim." She replied, "you're welcome." I then said because I am an active mother may you please do these a tad bit thicker, but not huge block nail thick and we both began to chuckle. She said no problem. And she did so. As she laid more gel on the first nail she was working on I seen it getting entirely too thick. The huge block nails that we were laughing about. She assured me that once she used the drill and buffed them they would be the ideal thickness... Wrong ! After saying ma'am these aren't getting any smaller. She began yelling at me saying, you asked for thick I gave you thick no if I thin them out and they break don't come in here complaining thinking you're going to get something free. I was extremely offended. I said ma'am no problem if they break I won't complain, I'll even pay extra for the extra work you have to do. I don't at all expect your services to be free of charge. She again repeated that same horrible line about if the break 4 more times. Once I couldn't take it any longer I said ma'am please, you don't have to say it again. I got it thank you very much. Needless to say, They never got thinner and as far as the polish again... Same as toes... Really streaky, uneven, lots of negative space with no polish. And if I may add there was so much gel on my cuticles when I went to another salon to have it fixed my cuticles were ripped to pieces and bloody just trying to have the gel tacked on my cuticles removed with the small nail nippers. I'm sorry to say that I will not return because of my experience. read more

The best nail salon I have gone to yet. I have tried about half a dozen others in the area. They did a great pedicure. They are clean and do not smell like other nail salons do. Go on a week night as there is usually no wait. Reasonably priced and they let you do tips on your credit card which many places only take cash. read more

My favorite nail salon here in VA. Quality service and ask for Anne to do your eyebrows! #Perfection

I have been going to Nail Pro for years and it was great at first, but it has been going downhill. I went in last week for pedicure and manicure and I am very upset. She cut my toe nails horribly and now I have ingrown nails on both big toes that are very painful and swollen. I will not be returning to this nail salon. read more

I really like how may nails turned out. Lilly did a very good job and I am very happy. She was very friendly and she treated me very nicely. Thank you a lot Lilly, I really enjoyed the company and my nails are wonderful. read more

DO NOT GO HERE!!!!!!! If i could give it zero stars I would. I got my nails done here and within an hour the nails was already chipping off. They effed up the design and that ended up chipping of By the second day. I will NEVER go there again read more

I came here a few times to do basic mani & pedi with my husband. The results weren't anything ohhh lalala. I felt that I could've done better. The mister likes getting his brows tamed here...I think it's because of convenience because it's in the mall and near where we live. Prices are whatever (I guess somewhat typical for this area...I'm use to cheaper prices coming from the west coast.) I tried getting eyelash extensions here once and the stupid witch effed it up. I knowww how the results are suppose to be and it was all jacked up. What I hated most was when I told her how it should be and how to fix it, she said I shouldn't touch it and just let it sit for a while. While from afar the results look semi decent...u close and what the actual result should be were HORRIBLE. She had the nerve to not listen to my wishes on how I wanted my results to look and even snipped my REAL natural lashes to make them shorter!!! (I have naturally LONGGG lashes) and it was due to her *uck up on not listening to me with the reason in her having to cut my dam lashes. Since then I've became a hater and refuse to give them anymore of my service. read more

The service was amazing - staff were friendly and accommodating - work was impeccable!!! I highly recommend. Good prices for the service.

I've been coming here for a few years to get my eyebrows done and never had a complaint. However, today when I went the lady did mine in the middle of someone's pedicure and rushed through it, resulting in scrawny, uneven brows. I'm not coming back. read more

This place is horrible! I've yet to find a decent salon in the area! I asked for a nail change and the polish lasted for 2 days!!!! That is a gimmick to get you to come back to put on their heavy duty polish!!! I can do my own nails and have the polish last for, at minimum, a week!!!! What a waste of time and money!!! Also the older woman who did my nails did them super fast, while looking around all over the place and I was also offended that her skirt hiked up while doing my nails that you could see her panties and also down her shirt! What the heck?!?! Never ever again - and definitely would not recommend this hole to anyone! read more