I recently took my mom to this nail shop, and our experience was disappointing from start to finish. When we walked in, no one greeted us or made us feel welcome--they just stared at us until we approached and asked for a pedicure. The man at the front told us to wait, and it took about 20 minutes before my mom was finally helped.
Since my mom is a Spanish speaker and the nail technician had a thick accent, I made sure to clarify what my mom wanted: a short gel pedicure. The lady said she understood, and I left my mom at the shop, trusting we all understood each other.
During the pedicure, my mom politely asked for shorter nails, but the technician refused, insisting they were already short enough (they were still long). On top of that, the technician made rude and unnecessary comments about body appearances, including mentioning how she didn't have belly fat "like others." My mom felt uncomfortable but stayed calm just to get through the service.
Additionally, my mom was charged $10 to remove her previous nail polish. While this was a requested service, $10 is an excessive amount for something so basic, especially considering the pedicure didn't even meet her expectations.
To make matters worse, when it was time to pay, the man at the front desk pocketed $15 without my mom's permission, claiming it was for a tip. A tip?! For what? She didn't authorize this, and it's clear he took advantage of the fact that she doesn't speak English fluently.
My mom left feeling upset. The lack of professionalism, poor customer service, and blatant dishonesty at this shop were appalling. I won't ever go back. read more