Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Very nice staff, but my nails were done extremely messy!!! I didn't complain and still paid for his…read moretime. I didn't want any issues over nails. This is truly unacceptable and I will NOT return. You guys should really put more love into your work.

I am visiting from California and needed my nails redipped and a pedicure. Since I am not familiar…read morewith the area I just decided to look for a place in the mall. The salon is nice enough but that's about it. It seems that the place is run by family members, which is not the problem, but their interaction with each other IS. The atmosphere was completely unprofessional!! From conversations about being drunk and giving phone numbers to strange men, to talking about throwing out boyfriends. My operator popped chewing gum AND even went out and had a smoke break while I was waiting for her to do my pedicure. The job she did on my nails was horrendous -- dip powder and other product was all over my cuticles and fingers. My appointment was at 1:00 and I arrived 10 min. early. After almost 3 hours I finally blurted out for her to skip the lotion and leg massage because I needed to leave. Think twice before going to this salon

Last minute appointment- lovely natural nails at the end. Fast, friendly, and effective with my…read morenatural nails. They were super flexible with partner coming in for walk in pedicure while I had manicure previously scheduled. Beautiful shaping of previously unshaped nails. Will definitely be back for mani/pedi and will take visiting family wiener they have time!

The worst nails I've ever had done. Do not recommend and will not be going back…read more Appointment was rushed. Nails thick and clumpy.

Last minute cancellation by the salon-- I was told there were no available appointments that day,…read morebut their website stated there were multiple appointments available. I have been there multiple times and had positive experiences and tipped well, but I don't want to risk scheduling another appointment that will be needlessly cancelled. Lost a customer

Bethany did a GREAT job on my Hair! I was a new Customer so my first experience was very important!…read moreShe is truly talented with a kind gentle spirit! I did book my next appointment with Bethany prior to leaving the Shop! Many compliments on my Color and Styled Hair Cut. Everyone was Friendly! Ty, MJ

I was in a rush I needed someone to do my nails within 40 mins before a doctor appointment and Sara…read moresat down and got busy! I was so thankfully for her to take me in with such little time and she did wonderful job! Definitely going back in two weeks!

Found this place when I came in town and needed a fill and a pedicure. Traci took care of me and…read morewas so wonderful. She was friendly and gave me exactly what I wanted. The pedicure she provided me was superb! I opted for the deluxe with had callus remover, sugar scrub, massage, lotion and a hot towel. She took her time with this as well and was friendly throughout the whole experience! The salon doesn't smell bad like other salons, it's clean and their massage chairs even massage your glutes! I will definitely be coming back as I have found my Charleston nail spot!

Michael is an absolute delight! The establishment is…read morefabulously decorated and very clean. My BFF uses him all the time and I happened to be in town during her appt. He fit me in and trimmed and blended my wild mane. He did a wonderful job! I can't wait to go again next time I'm in town!

Very nice atmosphere and professionalism. Michael's owner is an excellent stylist.... I really like…read morehis hairstyle's!

I absolutely love The Nail Room, and refuse to go elsewhere for my nails! Amber and Megan are…read moreamazing, always have great recommendations, and they really take their time and pay attention to the details. Megan's knowledge of colour is encyclopedic, and I really respect how they make it a priority to stay on top of new trends and techniques. Their new space is intimate, bright, and welcoming. Strongly recommend!

I booked an appointment here. I never received a confirmation email so that led me to wonder if I…read moreactually booked. I never recieved a reminder email not text either. I called numerous times as I did not want to no show then be charged. After many calls someone finally answered and said they silenced there phone line. Did not get my hair cut here due to lack of communication and not being professional.

Best salon in the Charleston area. Hair services are top-notch. I have naturally coarse black thick…read morehair and my stylist has been able to balayage it and keep it healthy and it looks fitting, not streaky or crazy. The spa services and staff are amazing as well.