I had en excellent experience with Nal's Paint Center. I had a contractor that is no longer in business paint my living room a few years back and now needed to do some touch ups. I did not have the Benjamin Moore color for this room, but was fairly sure it came from Nal's.
I went to the store and explained the situation to them. At first they could not find the information needed to determine which paint color was used. They advised that if I could bring bring a small piece of the paint they would be able to match. I did so, and by the time I went back that afternoon they told me they kept looking for my information and found the exact date and colors of the original work that was done. We matched my paint chips to the color they had on record and now my living room touch up's blend in perfectly with the original paint.
I thought this was great Customer Service, and really demonstrated a willingness to make the extra effort to help solve the problem. Going forward I will use Nal's for all my painting needs. read more