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    Nancy Brockman

    5.0 (1 review)

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    15 years ago

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    Lisa Johnson - State Farm Insurance Agent - State Farm Logo

    Lisa Johnson - State Farm Insurance Agent

    (11 reviews)

    This place HAD an awesome staff at one time. Back in 06-07ish (if that tells you how long I've…read morebeen with them). The staff USED to be VERY helpful, always followed up and even tho the agency was in Allen and I lived in Carrollton (at the time), it felt like they were around the corner. I signed up for numerous coverages, including, motorcycle, auto, homeowners and condo policies. I used to refer quite a bit of business too but that stopped when they hired on a new staff and they have been dropping the ball since. No calls are EVER returned, they NEVER followed up with revisions to my policy and one occasion I had a car that was supposedly added which never was. Not until 3 months later! I've been with them for so long, had only one claim (storms a couple years back) and had to get a new roof. Now my home policy has gone up tremendously and when I call to ask about simple questions on the statement or amendments, they say they will call me back with an answer and NEVER do. The ONLY time I've got a call from this office was them wanting to sell me new services (auto). I have been slowly pulling all my accounts from them. A professor told me once before, "It's easy to keep a customer, then to get a new one". You guys really disappointed me. Good-bye. I wonder if Lisa even knows whats going on there.

    I had a great experience with Lisa Johnson State Farm. They are very professional and catered all…read moreof my policies to fit my needs. They are the best!!!

    Nancy Brockman - insurance - Updated May 2026

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