Pleasant atmosphere, good vibes from all the hairstylists. My stylist was Serena, she was friendly…read moreand gentle with my hair. Looking into my next style. Definitely my go to natural hair salon.

Empress was incredible! They have a cancellation fee, but I had gotten sick so I emailed and called…read moreand she said to definitely get well first and then worked with me to reschedule. I felt very cared for both in the scheduling process and during the actual appointment -- the vibe of the shop is so relaxing and everyone there is really an expert and gave me so much helpful advice. I will definitely be back!!

I called to ask a simple question about services before booking. The person who answered the phone…read morewas extremely rude and dismissive. When I asked if they offer wash and set services, I was met with sarcasm. I also asked if they do Dominican-style blowouts, and instead of a straightforward answer, the person laughed and told me to go somewhere else if I wanted that. Regardless of the services offered, the attitude was unnecessary and unprofessional. Customer service matters.

I LOVE THIS HAIR SALON!!!!! I was hesitant at first because I'm a dark skin latina with long nappy…read morehair and I've only been going to Dominican hair salons so when I saw 2 light skin Central or South American ladies with dead straight hair I thought they wouldn't be able to handle n blow dry but I saw the girls before me with tougher hair get their hair done pin straight n on my turn the same my hair was silky straight!!!!! I was beyond shocked n surprised!!!!! They did it better than Dominican hair salon around the corner (I tried them as well) they are my new spot! They are also very friendly n professional.

Love my new boho braids. Salon is clean. Hair stylist was accommodating and is knowledgeable of…read moredifferent styles. I explained im tender headed and she was gentle; I didn't feel pain. The braids are neat and parted in a way I can do many styles. Worth my time and money. I found a new hairstylist for braids.

Braids came out nice but she had me waiting for two hours and when I asked for a discount she…read morelaughed and said "no I was going to cancel your appointment but you paid a deposit".....What does that have to do with me waiting two hours for you to finish a different client ? I asked for her to leave out my edges and she didn't she also curled the ends of my hair and I didn't ask for that when I said something she said I assumed you wanted it curled because all my clients do, like I'm not your other clients...Just like I assumed you'd give a discount for a two hour wait on top of that I'm 8 months pregnant will never come back to her again.

Been getting my hair done here for over a yr. they are so sweet, and do a wonderful job. My hair…read morehas grown so healthy from consistently coming here. They have great prices and hours. If you are in the area, definitely go on over!

I came into this place after a recommendation of a friend, I trust my friend which is why I came…read morehere. I came into this establishment and was looking to get my hair cut in layers and also keep my length of hair, now I HAD long hair and not once did the stylist ever ask me how much I wanted to cut or anything, as she wets my hair and I look down at my phone she takes her scissors and just CUTS my hair super short. Honestly I'm pissed my hair is shoulder length now after growing it for 2 years from shoulder length. Now I know my hair was not perfect it did have some heat damage at the ends but the fact that she didn't bother to ask and took it upon herself to just cut it is very unprofessional. I'm never coming back and if your going to go prepare to 1. Wait a long time and 2. Prepare to let her know EVERYTHING you want before hand and pay attention!

I went to this salon to have natural haircut. One stylists was supposed to see me. That didn't…read morecome through. I finally got someone who did. liloved it .Three weeks later tried to see her no response or call. Nobody came through. I had to contact the owner via phone.iI never saw her personally . This was the worst experience in my life. Anyone please think it over. Not good

It's a walk in spot if you need or you can make an apt. Very nice people. I got my hair done with…read moreFrench curled hair which is difficult and they did a great job.

Diamond did an amazing job in a short time and very reasonable pricing. She responded quickly and…read moreis very thorough!

I was recommended to Diamond by my coworker because I had a bad experience at a salon I saw on IG…read more From the outset Diamond was very professional; she was on time (VERY rare in this industry) for the appointment and was super courteous. I was comfortable within minutes and by the end of my appointment I had decided that she was my permanent stylist. She KNOWS what she's doing and her shop is very comfortable and clean. I now look forward to my bad hair days!

This salon is amazing! The stylist is so friendly…read moreaccommodating and professional. I was booked for a retie for my locs but with all my new growth it was more like an install! It was no problem though as the stylist was able to work with me and my budget and finish my head in one sitting! I was super happy with the results.

Since the moment I met Arlene she was a breath of fresh air. She started my sisterlocs and they…read morecome out beautiful every. single. time. She is very transparent with everything-her pricing, what to expect, and realistic expectations. She is stuck with me for life because I can't even imagine letting anyone else touch my hair. Thank you Arlene for everything and helping me to love my hair!!

This was a straightforward and manageable experience. The atmosphere was relaxed, and the staff…read morecommunicated clearly throughout. Everything moved along at a steady pace.

I emailed colorcrew@madison-reed.com last week and didn't receive a response. What reason do I have…read moreto keep a membership, when I have to pay for additional services to put back in the highlights that I just paid for at the last visit when all I wanted was a root touchup? I have noticed that, with a particular individual, when I come in with 1/2 an inch of gray (I measured), they literally use a broad brush, to not only cover the gray, but the surrounding 2 inches+ of hair and any highlights I had spent money on the last time within that radius. After I had asked to only cover the grays and keep my dimensional color. I also said to please use a lighter root color, because if someone keeps darkening my hair (darker than it was before it was mostly gray) and covering up my highlights I'm just going to need to pay to have it lightened each visit. They were clearly uncomfortable, and said the Madison Reed way to do hair was to darken my roots and then I'd have to pay for highlights for brightness around my face. Yes, hair grows, but not by 2+ in a matter of weeks (at least not mine).