I greatly appreciate that Advance Auto Parts offers the installation on the purchase of new car…read morebatteries. I would like to personally thank Zach for the installation of my new battery and for his recommendation on what battery to purchase. Zach's expertise in installation of the new battery was very professional and I could see that he takes pride in doing a good job and in doing it the right way. He truly cares about his customers. I am thankful that Zach was there to help me today. This happened at store #04201 on 224 Prairie Ave., Beloit WI.

6/17/24 Gloria at Prairie Ave…read more I took in an online order to return because even though it said online it would fit my truck, it does not. Gloria said I needed a barcode to return, logged into account on phone and pulled up the order that had a bar code. She could not get the order to pull up so said I had to come back in morning to let her manager take care of it. Told her I would not that I lived out in the country on other side of town. She kept insisting there was nothing she could do and I needed to come back in the morning. I asked if she was going to reimburse me for my time and gas and she chuckled and said no. I told her I was not coming back in the morning and to call someone to figure out how to return it. She said no and that she was refusing me service and I needed to leave. I told her I would be contacting corporate about all of this. I told her that we have been long time customers and have spent a lot of money at this store and we would not be shopping with Advance Auto every again. She stated well I've been here for 3 years and I have never seen you. I replied, well (named a specific prior employee) that used to work here years ago and before I could finish Gloria shouted out oh you mean the one who got fired for stealing. Did she just really say that to me? I then asked her for her name because she wasn't wearing a name tag. She yelled back that she didn't have information for corporate. I said I didn't ask you for corporate info I asked for your name. In which then she gave me. She then told me to leave again in which I did and stated that it shouldn't be a hassle for me because she doesn't know how to do her job. I went to the 4th street store and showed them the exact information I showed Gloria and they had no trouble doing the return. Upon leaving the store the lady cashier asked me if I was the one who tried to do a return at the Prairie Ave store. Apparently Gloria called over there and told them I was trying to do a fake return, that the information I had was not valid. How dare her talk about me like that. Mike at the 4th street store and the lady that was there were very kind and professional.

Every time I've ever went here they have helped me out they come out and everything and they are…read morethe only ones that has ever done that there's a guy there by the name of Scott that guy is awesome,. He went out of his way to help me. Very good people there I have always thought that that's why I went an extra mile just to go there.

Jessica B went above and beyond today helping me with my car. If u ever need any help check her out…read moreshe was amazing

Well, this place is a circus. There is not much organization and nobody seems to know what's going…read moreon. I went to their main building and tried to check in with the woman at the small scale to ask her how this process goes and she said I'm really busy go stand outside and someone should help you but there's no one around to help. Yikes, looks like they need a few extra hands and probably a good manager! The woman is super rude also. We definitely won't be back. Can I give zero stars? Also they have an ad I was told to mention but she didn't like that either almost laughing at how bad this is.

The yard is clear of tire hazards - more than 15 years now, we take our pop cans and miscellaneous…read morescrap metal items there because they recycle instead of land-fill and we get few dollars for our effort. They've always answered our questions and even referred us to other places when we want to recycle something that they don't handle.

I purchased a gallon of Sea Foam from the Harvard, IL location. It was around $55 which so wasn't…read morecheap. When I got home I noticed the seal was missing and the liquid inside was not Sea Foam as it froze sitting in my garage. I took it to the O'Reilly's in Downers Grove to return it. They would not take it back and basically said I was out of luck. I called corporate who said they would have the DM call me and I never heard back. I won't be shopping at O'Reilly's anymore!

Great service, I buy all my parts here, the manager does an amazing job with her team and they all…read moredo their best to help 10/10 will always come here.

If you can't find what you're looking for within their 600000 item inventory they will order and or…read moretransfer from nearby Napa stores and have it to you usually within 24 hours. Their prices are fair, and staff is awesome and have always gone above and beyond to help, but then again maybe they treat me good because I am polite and appreciative of their services. Above all this family owned and operated business has been a pillar to the Marengo community for at least three generations, and have always paid it forward. Keep it up Napa! John D. Must have had a bad day.

I always get good service when I come here. Staff really goes the extra mile! They always know what…read moreI need, even when I don't, and the store is very well organized.

These guys were a godsend. My tire pressure light popped up at 5pm, I tried Discount Tire and…read moreFirestone Auto Care first just coz I was familiar with them, but they couldn't help me. I took a chance and brought it in here at 5:52PM (they close at 6PM). I know it was rude but I was desperate to have it taken care of being I have to go to work soon, and boy did these guys come through. They got my tire patched up and I was out the door by 6:10PM. Thank you!!

what an amazing experience from fitting us in right away to repairing my car in one day for $980…read morecompared to $2200 at another dealership, I feel fortunate and blessed to have Bud Weiser as my dealership for my Honda. I am an older female and as a widow felt I was being taken advantage of by others. I will recommend all family and friends to this service department.

All of the employees at the Delavan store are friendly, knowledgeable and very helpful. I didn't…read moreeven have to ask for help with wiper installation or wiper fluid refill. They immediately offered to do it. Definitely recommend this store.