Huge shoutout to the NAPA Auto Parts in Davis! My car's 12V battery was low and it was driving really slow. I thought that I had to replace the whole battery, but when checked by Walmart auto they told me it just needs a recharge and NAPA auto parts might offer the service. I don't remember the name of the staff member who helped me, but he was incredibly kind & so helpful. He took out the battery, charged it for 2-3 hours & reinstalled it for me. Everyone there was super helpful and friendly. As someone who doesn't know much about cars, I truly appreciated the help they provide. I've also bought a few tools here in the past always a great experience. So grateful to have this shop in town. read more

Amazing customer service was helped by 2 gentlemen Henry and Jamal who helped me find what I needed at the store and very informative.

Thank you... Thank you... Thank you... Was helped by Joe today. He researched problem with computer, looked up appropriate weights of products available and pointed out the right products. Very grateful for his great customer service on this hot .. Hotttt day. Warm appreciation, Sharine read more

Went here a while back to get some replacement brake light bulbs. Spoke to the guy at the counter and gave my make and model etc. and he said grab X bulbs, they'll work. I checked out and went on my way. Covid hits, so I'm no longer commuting to work so my car has been sitting forever. Finally get around to putting in the bulbs this morning only to find that the ones they spec'd actually don't fit so I go back this afternoon wanting to exchange the bulbs. I'm told since I opened it I can't return them, I explained I don't want to return them, I just want to exchange them for the right ones. Even willing to buy more expensive LED ones and pay the difference. Nope. They refused. Said they wouldn't exchange or let me put the value towards better bulbs even though they were the ones who told me to get the wrong ones originally since it's been so long. I understand not getting a refund but no exchange or credit towards more expensive ones?! Literally trying to give them more money. I left and went to O'Rileys down the street. Just to make sure I asked them what bulbs I needed and they spec'd the right ones. Bought the more expensive LED option from them and tossed the Napa ones in the trash as they are about the same value to me as I am as a customer to them. These guys apparently can't even spec bulbs right when they're sitting in front of a computer. Not going to trust them with any of my other automotive needs. Shame too. I did like the AAA discount but I'm willing to pay more elsewhere out of principle. read more

NAPA Auto Parts - Bulb NAPA spec'd wrong and won't return/exchange - Auto Parts & Supplies Near Me - Davis, California

What kind of Automotive parts store does not carry a parts cleaning brush? This is a historically well known standard part of any mechanics set of tools which is generic to all makes and models and valuable for cleaning any and all parts that any mechanic may encounter. They are a necessary tool. I am truly surprised and not happy to wait for you to order a basic tool that you should have on hand. Step it up NAPA. Same for O'Reilly. Hello Amazon! read more

Totally forgot his name! But he told me he started working there in March. Younger guy. Anyways, he was extremely helpful!!! Very detailed on what I needed to know about my car and then some.... of you come here you'll leave happy! Whatever his name is, he needs a raise!! Lol Update- his name is Vince :) read more

NAPA in Gardnerville, Nevada practices great customer service. We visited the store recently looking for a specific concentrated windshield washer fluid. Soon after we entered the store we were greeted and asked if we needed any help. The employee answered all of our questions and showed us where to find what we needed. When we decided on a product another employee offered to complete the transaction. Many retail stores could learn a lot from the guys at NAPA. read more

Seriously, this was the best customer experience I've ever had. Needed new windshield wipers, the guy immediately helped me get the right sizes, and noticing I wasn't sure he came out and put one in for me and supervised the second so I could learn. I have never had such a friendly and educational experience at a retail store. I'm so happy right now at how nice they were and was cheep too. read more

Both the employees there at that time were extremely nice and helpful. I called twice beforehand to ask about prices for a brake light, which were decently priced for a pack of 2. When I got there, I purchased one for only $2.62! They also honor a AAA discount of 10% if you show your card. Not only were the prices here great, but they even offered to help me install my brake light for free and were very fast and efficient. I 100% recommend this place and will be coming back if I ever need anything! read more

NAPA in Davis has quickly become my favorite auto supply store. I don't know about the parent company, but the people at this little store off of Olive are always reliable, helpful and friendly. Can't find a part? They always do within 24 hours. Something's missing from the box? Replacements no problem. Typically the best prices around and reliable service. read more

This is a store front that always has someone knowledgeable at the front counter, and in my experience if they don't know the answer, they go and ask someone that might. I like that they are not trying to lie to me about products and can give me an honest opinion on a cheaper product that will save me money and do the same thing as the one that is more expensive. I usually do my homework before I go in and know what I need or call ahead to confirm they have the product. If they don't they can usually get it by the end of the day or first thing in the morning, as a lot of the stores are close by and they can quickly transfer the item. Good Job Guys! Thanks! read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - Davis, California

I went in for a bumper, I left with sore rear end. I wanted to replace my bumper, but got into a fender bender, while in the store!!!! The isles in this location, are just not big enough for two!!!!! As I was looking for my bumper on isle 4, a rude gentlemen backed up in my "hiney". At that point we touched tushes, it was real "fender bender". I did have insurance, so I left and went to O'rielleys read more

My battery died and i called ahead and they said they can test batteries and have tools to let us borrow to change it. The battery was super corroded and they even went outside to help us pull the battery out of the car. Marin was supper helpful and even gave us gloves to help us out. Super great guys working there- helpful, patient and have a great positive vibe for a Friday evening! read more

Didn't have my exact gaskets in stock, but Manuel went out of his way to find some that would work. Thank you very much.

Have done business here before, really helpful, but just bought another car battery, same as last battery, tried to return but was told it was electrical, probably why it didn't last long, disappointed read more

I had problems finding the right type of windshield wipers and over the last two days went to the Davis location, W. Sacramento location, and today back to the Davis location. Abdullah helped me and he was great! He ended up returning, replacing, and then putting new ones on for me. He was patient, knowledgeable, and genuinely wanted to help all while staying calm despite staff shortages. I wanted to write to make sure his manager Adrian and corporate know that his customer service was wonderful and that he should be recognized. These days it can be hard to find people wanting to earnestly help customers. I am very appreciate. Thank you again and I will always come here for my car needs. read more

The selection is pretty good. The space is fairly small, but they seem to prioritize well. They also have a parts dept. (apart from the odds n ends store) that appears well stocked. The prices are reasonable, and the guy that helped me was good. If this was the extent of my experience, I'd probably give it 4 stars. But, unfortunately, it was not. I've been to this store about 3 times. I like the Napa chain in general, and wanted to like this one. Each time, though, the experience was the same. I came in and there were about 3 guys working. The youngest would ask if I needed help, and I'd decline. I look around and, when I was ready to ask for something, the young guy would help me, be pleasant, and leave me with a good impression. He was great, and I'd agree with the other reviewer about him. The problem was the other two guys. Obviously older, they were complaining about people each time I went in. Not the ordinary, "I can't believe that happened" kind of complaining. But really mean, bitter, generalizing. About how everyone else is lazy, overpaid, and stupid. Once, they barely waited until a customer was out the door before they proceeded to agree that he was a subhuman piece of pooh. Don't get me wrong, I'm no wilting daisy. I can give it as well as I take it. But talking like that IN FRONT OF OTHER CUSTOMERS is just plain stupid, unprofessional, and gives the business a bad image. Once, I would understand. Twice could be an exception. But three times tells me this is the normal way they are. Again, the young guy that helped me did not participate. In fact, he may have even looked a little uncomfortable. I've given Napa 3 chances, and they've failed. Now its time to check out other places. If I find the others are worse, I'll update this. read more

Order parts for our Freightliner truck. Gave the VIN#, year and model of the truck. Sent the wrong Alt, oil filter, they sent 4 DIFFERENT SHOCKS, none of them are right. Never got the oil. Was told we could take it to local restore for return. CAN'T. Was told to return them UPS, we did, 3 weeks later they shipped them back saying not returnable. Local Napa store got it 100% right and truck is all happy and serviced. ONLINE IS 100% sham! read more

I find it unimaginable that anyone had a good experience here. We were working on a car one afternoon and visited this location at about 3pm. It took about 20 minutes to get the parts we needed, one of which required them to look around in their stockroom behind the counter. We made our purchases, but had a question about one of the products. Instead of answering us the older guy at the counter abruptly and caustically told us the store was closing. So we left. Apparently they close at 3:35 in the afternoon. There is a good O' Reilly Auto Parts about 2 blocks from this Napa location. read more

Me in an auto parts store? Not by choice. I know how to put gas in my car and that's about it. Mechanics are for everything else. But I have been dragged into Napa in order to spend time with my husband. I am impressed by the knowledgeable staff. Husband usually finds what he wants and if the item is not carried they will suggest other stores. read more

While traveling to get home to the bay area, my car battery died at the gas station across the street from Napa in Davis. I walked over to the store and one of the guys working there (wish I could remember his name) was incredibly kind and helpful. It was right before closing, but he found the right battery for my car, came over to the gas station, took out the old battery and installed the new one. He went above and beyond - thank you! read more

We needed a new trailer hitch ball quickly. Two Napa employees got right on it. It wasn't an easy job since the original hitch ball was very difficult to remove. These two guys were persistent and creative, trying different solutions until it worked. They didn't even make much money on the new part, which they installed carefully. We would highly recommend them! They go above and beyond expectations! read more

I had a NAPA battery put in my vehicle by Garden Automotive in Burlington NC in November of 2017. The battery went bad in August of 2018 on a Sunday. I removed the battery and took it to the NAPA auto parts store because Garden Automotive was closed on Sundays. The employee at NAPA tested the battery and told me that it was a defective battery but he could not replace it because I had bought it at a repair shop. Lesson learned: do not us NAPA auto parts. read more

Glen Allen, VA - Ordered part online, went to store for pickup. Told guy I was picking up and I have order #, said there were no orders for that store. Asked if I ordered online, said yes, I have an order #. Asked if I ordered from that store, said yes, I have an order #. Asked what I ordered, I told him. Said there was nothing in the system. The other guy told him to look somewhere else on the computer and he also told him my order was there. Guy tried to blame someone else saying they told him the wrong place to look. He didn't apologize for anything. He was an idiot and needs to learn how to work with customers. Told this fool I had an order # 3 times and he ignored me each time and only asked for it when the other guy told him the order was in the store. Because of 1 stupid worker, this store gets a bad rating. read more

I understand NAPA can't buy parts as cheap as Joe Blow auto parts, but do they have to be 50% and more than every one else?? Especially Jessie in Mission Texas. I like NAPA parts but I can't afford to pay twice for the same time. read more

My car battery died without warning yesterday and this was the closest place. The two guys working were extremely friendly and got me the right battery right away. After installing I had tons of questions which they answered patiently (turns out the old battery was the wrong size). Lost one of the nuts holding the battery down and they found a replacement for me. Great guys, would absolutely come again to buy regular maintenance stuff too. read more

Called and spoke to Rob about a blinker light that was out in my older Lexus. He said to drive the car down and he'd take a look at it. I brought it in and he changed the bulbs and installed new wiper blades that I bought while I was there. Amazing customer service from Rob and everyone else at Napa Auto Parts in Davis!! read more

Do not shop at the Napa at 9897 W. McDowel Rd.They will short you on your order and zero out the product so they don't have to order it. They wanted to give me a refund. They also said the company no longer makes the signs. It's funny when you go to the online website the signs are still for sale. What a bunch of lazy ass employees. I have been dealing with this horse pucky since 11/8/2019. After 3 visits and 5 phone calls. product number 90168690 and 90175313. read more

Napa Auto Parts is amazing! I just went in to buy new windshield wiper blades. I was shown which blades to get for my Prius, then they helped me install the blades (I am clueless when it comes to car maintenance) and then even disposed of my old wiper blades for me. Awesome customer service! 5 Stars!!!! read more

My 85 year old grandpa needed a rear air shock replaced after he hit a curb. It was Saturday afternoon when i stopped by Napa store #500003202 on the boulevard in St. George Utah. Staff was professional, polite, and friendly. The associate that helped me went out of his way to help. His name was Frank, and I know that because he went as far as to print me a quote to show my grandpa. All in all, I highly recommend this store and the Napa way of customer service. Thanks for a positive experience! read more

I came in for a oil cap and the guy at the counter was very helpful. Long story short, I was in a rush after doing an oil change and didn't place my cap back on the oil tank... I needed one ASAP! They had one in stock and allowed me to try it, making sure it fits, before buying it. Amazing courtesy. read more

Meng was very patient with my auto problems and try to debug it for me, even though I was only trying to purchase a part. My car burnt one of the newly bought headlight bulb, and it got replaced of defects for free the next day. It's the confidence that helps me to be a customer of more future purcha read more

The parts guys in here are very well qualified in terms of knowing what parts you are referring to. They seem to be veterans in the automotive world which can be great if your trying to get your hands on something specific. The only thing i dislike about this particular Napa is the parking lot, its super tiny and kind of awkward and annoying to navigate in and out of especially if there are quite a few people moving in or out at the same time. read more

'You ever walk into an auto parts store and feel like all the redneck-goober-grease monkey-counter people are ignoring you and when they do talk to you it's with disdain? Well not here. The staff person was friendly and even recommended a cheaper product that was better for my application. That's customer service. read more

Had a great experience with these guys in a nightmare of a day! My girlfriends tire on her BMW Z3 blew out so I had to drive to Davis from Fairfield to help her not too big of a deal or so I thought... Upon my arrival, I find that her tool set is missing and of course my lug wrench won't fit the lug nuts on her car. I go to Napa with her to buy a lug wrench, drive back to her car to find this too does not fit. I go back to the store and they not only gladly let us return the lug wrench but one of the employees let us borrow his personal tools. I was very impressed with the great customer service that was provided to help ease my hellish day. read more

I posted a review on September 6, 2019, critical of NAPA's reward program. On the same day NAPA responded, indicating they wanted to "know more". NAPA provided an email address in their review to make the response. I used the email address to attempt to send them an email; it was not deliverable to them or me. I had to go back to their response to the review, click on the email address and use what I call their internal system, which would not allow me to send a copy of the email to myself. I responded on September 10. I have not gotten a reply. I wonder why they told me that they wanted to "know more". read more

I have called Napa on 110th and Western three times they put you on hold and they never come back to the phone this is the worst service I've ever received and you definitely have lost a customer read more

Absolutely horrible horrible customer service I purchased some stuff use my debit card not needing half of what I purchased brought it back to the Waipahu Hawaii store and was told that they could not give me cash back had to go back on the card my argument is it's a debit card you already got your money now I'm inconvenience by having to go home get the card go back there's a solid hour and 15 minutes out of my day gone because of this guess you guys just lost a customer will never deal with O'Reilly's again read more

Every one that works at the store in Bridgehampton NY act like they don't want to be there. No help whatsoever for the customers and an attitude that makes you want to get out and never come back read more

Greg at the Universal City store was great today. He found the right wiper blades and installed them for me. Wonderful service. Thanks, Greg! read more