The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

Staff is polite and professional. Be careful if you have a large job, as they don't cap the shop…read moresupplies charges, which is a standard business practice to avoid ballooning charges for large jobs. I was just charged their standard 8% on a brake repair job, which brought the shop supplies charge to $82.00. Shop supplies charges are for rags, other supplies, environmental fees, etc. Further, when their service rep gave me the estimate, the shop supplies charge percentage was not discusssed. AI advises most independent garages cap this charge at $30-40. I won't be a return customer.

The counter at this store is operated by a lot of parts professionals most of them have 25-30 yrs…read more..I can always guarantee I'm getting right parts and to me that's important ..They also offer great advice and are very knowledgeable

I've given this store hundreds of dollars over the years without problem, but today was a different…read morestory. Hands down, this was the most unprofessional treatment I've ever received as a paying customer. I was forced to use this shop on a warranty claim for a part. One of the employees (maybe the manager or owner) got very agitated that I made a valid claim on the part during the warranty period and berated me in front of the other employees and customers about how my car was faulty, and it was responsible for the malfunction, not the manufacturer. Maybe it was my car, maybe not. Regardless, I would've appreciated a simple: "Thank you for your continued business. Sorry this malfunctioned. Let's file the warranty claim for you. By the way, this is somewhat unusual to re-occur so I'd recommend you get your charging system inspected." Quotes from the employee: "I've been working with cars for longer than you've been born" "You just aren't listening to me. Whatever; it's your life" "See you in 2 years when it fails again" The other employees were actually pleasant to work with and sympathized with me as he walked away.

I am a single woman, and can't trust just any service provider. I can trust Frank's! I have had…read morerepairs billed lower than quoted; had them check out my car, find no damage, and not bill me a dime; and had work successfully completed on my car for a fair price. Their service is outstanding, and everyone is friendly. I appreciate Frank's so much!

Frank's Auto is professional, friendly, responsive, knowledgeable and very reasonable. I highly…read morerecommend them.

Amazing customer service! Finally I found an honest reliable trustworthy Auto Service Center. I…read moretook my 2016 Lexus ES 350 to be serviced. The people there are fantastic, efficient, and honest! A+++

Yasim has consistently been fair and understanding in his prices. He has always quoted me repairs…read moreat prices considerably lower than that of dealerships and other mechanics with work that is of the same quality if not better than many other shops. Yasim is also very understanding about financial difficulties and is willing to work with the customer depending on their income level. As such, yasim is my go to mechanic and I highly recommend this shop as I have not found any other shop that offers the same level of service.

Honest!! If you are seeking a car mechanic with integrity, look no further. We had agreed on a…read morerepair price and when we went to pick up the car, Frank said it was cheaper because he found the part cheaper. He passed the savings to us when he didn't have to do that. He was cheaper than a station we had been using for decades with a preferred customer discount. Really nice people!

Frank and his mechanics saved me a lot of time and trouble by correctly diagnosing and fixing my…read morework van. These guys are knowledgeable and professional and charge a fair price. Highly recommended.

Absolutely the worst place to get parts. Run. Don't walk from this company. Ordered transmission…read moreand transfer case for an Explorer. What was sent to me was those parts for a Ford Edge. Started the return process a week ago. I returned the transfer case myself because it was small enough to fit into my other vehicle. Drove to the warehouse to exchange and the one for the exchange they had tagged as for an Explorer was ALSO for an Edge. Decided to return the transfer case and transmission right then. Sourced a different part from another company while waiting for the return to be initiated. This was a week ago. I was promised a week ago that the transmission (sitting on a pallet and too heavy for me to pick up) would be picked up by a driver "tomorrow". I've called each day since then and was assured that it would be "tomorrow". Finally contacted the "Sales Manager" and was again told "tomorrow". It is BEYOND RIDICULOUS that it takes a week to pick up the part especially when the warehouse is 10 minutes away. IT is also UNACCEPTABLE that the part is on a list and not getting picked up and that "dispatch" cannot call a driver and make sure that they swing by the shop and pick up the part. The ONLY honest and competent person I've dealt with is the guy in the warehouse who took my transfer case. 1) Don't know what parts they have (labeled wrong in their system) 2) Sales people are clueless 3) Return process is ridiculously long 4) Dishonest reps at every stage of the process Again. Run. Don't walk away from this shady company. This company gets ZERO stars from me. But I have to give it at least one star to post this review.

Jeff is the man with a plan we national auto repair have been using them for 20 years plus and he…read morehas been an absolute pleasure to deal with thank you Jeff!!!!

This place with aces! Somebody dinged my door in the parking lot and I took my car here the next…read moreday. Jake helped buff it out within 10 minutes and had me back on the road with my door panel looking brand new. These guys were quick and professional. A+ !! Thank you!

I'm so extremely happy with my service! I loved the constant updates and quick and efficient…read moreservice! Highly recommend this body shop over others!

What a pleasant purchasing experience! I decided to give them a shot as they are near my house…read more Idris was phenomenal! He provided a high level of customer service and is so knowledgeable. From beginning to end he really patiently guided me through the process. The entire process was smooth and easy with not much back and forth. Ayham is a finance whiz with such a friendly and straightforward approach. Everything was transparent and hassle-free. I really cannot have expected much more. Not to mention I love my new car!! I highly recommend them!!

I have previously purchased (3) vehicles from the dealership. The most recent experience was I…read moretraded my 2016 Jeep Gr Cherokee for a Toyota Corolla. After one week I realized a small car is not for me. I went back into the dealership and test drove a Jeep Compass, but did not like it. I asked if I could buy back my Jeep Gr Cherokee that I had traded in. They offered to pay off the toyota which I had financed and sell me back the Jeep that I had traded in one week prior for $7,000.00 more than they had just given me as a trade in value. I refused. They finally came down to offering to sell the jeep back to me for $3,000.00 more than they had just given me as a tradename. MY POINT IS: BUYER BEWARE WHEN YOU'RE DEALING WITH SAFFORD KIA MANASSAS. They act like they really care about you, but truly its all about the money for them. I will not be returning to this dealership for any future vehicles!!!!!!