I called looking for an alternator plug for my 1990 Toyota GTS Sport. They didn't have one, but…read moretold me I could have his own test plug, or he could have a new one by 10:00 AM the next day. I went to pick it up and he was very knowledgeable and freely told me exactly what to look for and how to be sure all was correct.. I will go there when I need that service and will certainly recommend them to any of my friends.. They also sold me some miscellaneous parts at very reasonable prices.. 76 year old geezer

Steve can fix any type of alternator or starter! I think the…read moreman can almost fix anything! Great to talk to and very knowledgable. Prices are ridiculously reasonable

I am a former employee of Midas in Manassas, and I am extremely disappointed by the lack of…read moreprofessionalism, accountability, and response from upper management. During my employment, I raised serious concerns regarding workplace conduct, management practices, and situations that created an uncomfortable environment for employees. I followed the proper channels and reached out to HR, yet after 4-5 days, I received no response or follow-up. I also requested HR contact information from Area Manager Tyler Brisbane and was not provided with it. My concerns involved leadership conduct, including issues involving Area Manager Tyler Brisbane, Service Manager Carrie Zollman, and employee Hunter. I raised concerns regarding inappropriate workplace discussions, relationships between management and employees that created the appearance of favoritism, and conversations of a sexual nature that employees found uncomfortable and unprofessional. I also raised concerns regarding inconsistent enforcement of workplace expectations, including situations where certain employees appeared to receive different treatment regarding schedules, attendance, and accountability. What is most concerning is that these issues were brought forward, yet there appeared to be no meaningful effort to investigate, address, or resolve the concerns. A company's culture is reflected by how it responds when employees speak up. Employees deserve a workplace where professionalism, fairness, respect, and accountability are upheld at every level of management. Midas has a responsibility to ensure its leadership reflects the standards the company represents. When employees raise serious concerns, they deserve to be heard and taken seriously. True leadership is demonstrated through integrity, accountability, and the willingness to address difficult issues.

Employee at the desk was super friendly and helpful. I called inquiring if they could do a…read moremandatory state inspection on my vehicle - they said absolutely, and they fit me in last-minute and told me a vehicle had just left and I was free to come in as they had time to do it almost right away. Within 30 minutes I was in, inspected, and back out the door.

G&C Tire and Automotive in Manassas has been great to work with. Their prices feel fair for the…read morequality you get, and they really pay attention to the little things that make you feel like your car is in good hands. What I appreciate most is how they explain complicated issues in a way that's easy to understand without talking down to you or trying to push extra work. You walk away knowing what's actually going on with your car and why it matters. It's the kind of shop where you feel comfortable asking questions because they're patient, straightforward, and genuinely trying to help. Definitely a place you can trust. Also check out their customer lounge.

This shop has gone downhill fast. Can't professionally balance tires or hire a state inspector that…read moreknows it's regulations. My shop has forwarded customers to this shop every month for years. NO MORE! I don't need the aggravation. Perhaps the owner needs to be more involved in the operation and get back to what made his store a trusted and honorable business. But, looking at his negative reviews. I'm sure the owner will fail to see the value and ridicule the customer. Poor attitude from a failing business.He has already lost one store, perhaps he can save this one before it's too late. Joe Corvette Motorsports Chantilly, VA,

Not a bad experience. I ordered tires thru Amazon. During checkout, you can schedule a visit to Pep…read moreBoys for them to install your tires. $20/tire is better than the $38 that another local shop was charging. According to Amazon, there wasn't any appointment available right away, so I didn't schedule it thru Amazon; however, after I got my tires I called them to check availability, and the guy told me he could do it that day. Awesome. They also recommended a wheel alignment for another $100. Skeptical of the upcharges, I said the uneven wear was probably due to my very aggressive cornering. They said they could check the alignment first to really see if I needed adjustment, so I said "Sure, why not?" As expected they said it was out of alignment and told me the numbers. I couldn't recall the last time I had an alignment, but it was probably due for one anyway. I get my car back and it drives nice and smooth. After a couple of days I fill up the gas and check my tire pressures only to find out that the pressures are all different in each tire, as much as 7 PSI. Makes me question their quality control with everything else like tire balancing, wheel alignment, and lugnut torque. It rides smooth so I think I'm okay and the mechanics were pretty cordial, so yeah...not bad.

I called 2 times for some tires only for them to "put me on hold real quick" then hang up both…read moretimes. I should have read the reviews, this place sucks. Hanging up on people doesn't make them end up coming in pers

I contacted NGP because I purchased a used S3 that they performed some upgrades on according to…read moreCarfax. They had no problem looking up the work performed and gave me the details to help me understand everything that they did. That information helped me decide my next move. Unfortunately they are a bit further away from me or I would use their services without question.

I was a happy customer, hoping to be a returning customer, after an efficient checkup and APR…read moretune-up on the engine and transmission of my Golf R. More specifically, I was looking to upgrade the intercooler and install a new turbo, and do that while doing my next oil change. Unfortunately, two emails requesting quotes were never answered, and neither was the message I left on one of the employee's answering machine, so I've now moved on / will have the job done elsewhere.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

My first visit to this tire and service center came about because I needed new tires before heading…read moreout for the long holiday weekend and they were the only ones who could both get the tires I wanted and install them before the weekend. I lucked into this one because it turned out to be one of the most pleasant automotive service experiences I've had in a long time. I spoke to Dan on the phone to confirm they had tires for my car and made an appointment to get them put on the next day. Dan was knowledgeable and able to explain to me the differences in tire ratings for speed and weight and we settled on the right tires for my vehicle very quickly. When I arrived for my appointment I was checked in quickly and they got busy on the tires while I waited. The waiting area was clean with comfortable seating and free coffee. The service also included free checks of fluids and brakes and the technicians found my rear brake pads were needing replacement. With my okay they also got this done at the same time saving me another trip. Everything was handled efficiently and courteously. Was it the cheapest place to get tires? No. But they were close to the best price I had found AND I didn't have to wait a week for the tires to be ordered. Worth a little extra to get everything done within 24 hrs in my opinion. Bottom line I would go back again. Thank you Dan and Mr Tire!

They were very nice but ripped me off!! It took 2 hours for a $260 oil change and both filters…read more Longest and most expensive oil change of my life!

I purchase my NGK irridium lV spark plug and was gapping them to my specs. I got to the last forth…read moreplug and noticed it used like really used maybe 100k miles used. It was also another model laser ngk plugs. I called and wasted my time because I had to wait since its out of stock. I also picked it up and didnt get an apology, nothing!!!! I'm simple it happens i I get,but it's all about the outcome. I told him you guys should checked them out before restocking and wasting someone's time. I also said maybe put a seal tape over top of box, so you know if it's been opened or tapered with. He didn't care to listen and said " oh they not going to to do that!!" He also mentioned that it happens on occasions like it's one of americas holidays, so you telling me your not going to help fix the problems that you still claim that's happening all the time or on occasions!! Well it's my last time going there, I PROMISE!!!!!! A simple apology would go far with me or some kind words that you care. NAPA could do better!! The location I went used to be Champion Auto, I never had a problem with them, miss you Champion Auto!! 12/14/23

The guy there doesn't know his job ... instead of selling parts he makes the mechanic. I do not…read morerecommend , the staff do not know how to do their job