I called looking for an alternator plug for my 1990 Toyota GTS Sport. They didn't have one, but…read moretold me I could have his own test plug, or he could have a new one by 10:00 AM the next day. I went to pick it up and he was very knowledgeable and freely told me exactly what to look for and how to be sure all was correct.. I will go there when I need that service and will certainly recommend them to any of my friends.. They also sold me some miscellaneous parts at very reasonable prices.. 76 year old geezer

I hate to write this review especially the owner/tech was extremely nice and helpful. My outboard…read morehit bottom and just clicks but not start. An outboard repair shop diag the problem to my starter. I was a bit doubtful since the starter should not be effected. I drove 1+ hr from MD to the shop. He tested the starter, showed me some aftermarket options, charged me $10 and told me my starter is in good working condition. The outboard repair shop labor was $400 and told me they would not charge me if it's not the starter. It took me less than 1hr to remove the starter but I rather get stuck with a $400 labor than a $800 starter that I can't return online. The outboard repair shop replaced the starter and starts every time with no problem. Now I'm lost 3+ hrs of my life, $10 test fee and $400 labor that I could've done myself under 1hr. I really wished I could've gave a better rating for the good customer service.

Employee at the desk was super friendly and helpful. I called inquiring if they could do a…read moremandatory state inspection on my vehicle - they said absolutely, and they fit me in last-minute and told me a vehicle had just left and I was free to come in as they had time to do it almost right away. Within 30 minutes I was in, inspected, and back out the door.

My check engine light came on. I took my car in (November 17, 2025).Turned out to be the…read morethermostat. It took several hours, Aubrey let me have control of the remote! I watched an interesting Mark Twain documentary. Thank you Aubrey, Miguel and staff for taking care of my Jeep!

G&C Tire and Automotive in Manassas has been great to work with. Their prices feel fair for the…read morequality you get, and they really pay attention to the little things that make you feel like your car is in good hands. What I appreciate most is how they explain complicated issues in a way that's easy to understand without talking down to you or trying to push extra work. You walk away knowing what's actually going on with your car and why it matters. It's the kind of shop where you feel comfortable asking questions because they're patient, straightforward, and genuinely trying to help. Definitely a place you can trust. Also check out their customer lounge.

Been here a bunch of times and the staff always takes great care of me. Prices are in line with car…read moredealers and maybe a bit lower. Customer service and honesty is outstanding.

Do yourself a favor and never take your car to this place. They charged me more than $200 for a car…read morealignment they never did. They just stole my money. I will filed a complaint.

Really just the overall costumer service was trash, didn't feel welcomed and like the worker didn't…read moreeven care what's the point of someone working and being able to help out and they can't even have the patience to do their simple job.

I contacted NGP because I purchased a used S3 that they performed some upgrades on according to…read moreCarfax. They had no problem looking up the work performed and gave me the details to help me understand everything that they did. That information helped me decide my next move. Unfortunately they are a bit further away from me or I would use their services without question.

I was a happy customer, hoping to be a returning customer, after an efficient checkup and APR…read moretune-up on the engine and transmission of my Golf R. More specifically, I was looking to upgrade the intercooler and install a new turbo, and do that while doing my next oil change. Unfortunately, two emails requesting quotes were never answered, and neither was the message I left on one of the employee's answering machine, so I've now moved on / will have the job done elsewhere.

This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

They were very nice but ripped me off!! It took 2 hours for a $260 oil change and both filters…read more Longest and most expensive oil change of my life!

Worst experiance I have ever had. Very poor service. They took almost 2 hours with an appointment…read morefor an oil change. They did not compete all the work I paid for (didn't rotate the tires until I pointed it out) vehicle now leaks oil. Called their main office to share my experience and they did not return my message. I called back a week later and was told they would call me back after they "speak to the shop" and never did. That was their "customer care department". Do not go here. Now I have to change my oil pan for $300

I purchase my NGK irridium lV spark plug and was gapping them to my specs. I got to the last forth…read moreplug and noticed it used like really used maybe 100k miles used. It was also another model laser ngk plugs. I called and wasted my time because I had to wait since its out of stock. I also picked it up and didnt get an apology, nothing!!!! I'm simple it happens i I get,but it's all about the outcome. I told him you guys should checked them out before restocking and wasting someone's time. I also said maybe put a seal tape over top of box, so you know if it's been opened or tapered with. He didn't care to listen and said " oh they not going to to do that!!" He also mentioned that it happens on occasions like it's one of americas holidays, so you telling me your not going to help fix the problems that you still claim that's happening all the time or on occasions!! Well it's my last time going there, I PROMISE!!!!!! A simple apology would go far with me or some kind words that you care. NAPA could do better!! The location I went used to be Champion Auto, I never had a problem with them, miss you Champion Auto!! 12/14/23

The guy there doesn't know his job ... instead of selling parts he makes the mechanic. I do not…read morerecommend , the staff do not know how to do their job