Suppose I could give this company a zero I would. All three times I have dealt with them it's been not very good. Twice I was sold faulty parts, then the third time I tried to order online and pickup at the store. About ten minutes later I was notified my order had been cancelled due to suspected fraud!!! I called customer service only to be told I could try putting in the order again with another payment method. My payment was fine as it went through and I was showing my ID upon arrival anyway. The guy Mark there needs to learn some customer service skills too. read more

I'm a fan of NAPA Auto Parts. I think I've always had a good experience when visiting one of their stores. I'm able to find what I need and I'm in and out in a matter of minutes. This NAPA is located near the Big Chicken (same side of the road) in Marietta. There are a lot of other auto parts stores nearby like Advance Auto Parts, AutoZone, and O'Reilly. I stopped by this NAPA during my lunch break to pick up some replacement tail/brake light bulbs for my car. I purchased my last set from O'Reilly. O'Reilly and AutoZone carry Sylvania brand bulbs. NAPA carries Wagner brand. The bulbs burn and look the same. My car uses a mix of bulb brands and you can't tell a difference. The bulbs (2) cost $6.35 after tax (Wagner BP17881, equivalent to Sylvania 7225). I first tried to buy the Sylvanias at Advance, but they were out of stock. This NAPA store was open, airy, bright, clean, and neatly organized. I like the look of the NAPA stores better than Advance, AutoZone, and O'Reilly. It wasn't busy. There were several (4-5) employees and, at one point, I was the only customer. Customer service was good. The employee (#14) who checked me out signed me up for NAPA Rewards (www.naparewards.com) where you get $5 for every $100 you spend. You automatically get $5 off your next purchase after setting up your account. Your NAPA Rewards account is tied to your phone number. Also, AAA members get 10% off all purchases at NAPA. read more

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The technicians here helped me with a return issue from another state.. The most awesome thing is I know nothing about Auto Parts and they very patiently explain to me everything I needed to know and pointed me in the right direction for future issues. I go to Napa Auto Parts because they're all so helpful but these guys were over the top read more

This place was amazing. The service was great. Went there for a mirror for an older Chevy pickup truck. Advance Auto didn't have it. AutoZone didn't have it. Riley's Auto Parts didn't have it. This place was the only place to have it. I am very grateful to them. They are amazing. Thank you NAPA Auto Parts. Everyone there was very courteous. Steve was the best. Thank you. Theo read more

TERRIBLE CUSTOMER SERVICE. I called this store to check if a battery warranty was still valid. The rep on the phone advised me that I should bring the battery in the next day. I asked if I needed the receipt and was told that they would pull up the transaction. I bring the battery in and the rep starts arguing that I need the receipt. He did not even try to look up the transaction. My advice: Go to Auto Zone down the street. Update: I went to auto zone. The warranty is 5 years and I do NOT NEED THE RECEIPT. read more

I called this morning to ask if they had an oil filter wrench in stock for my wife's car. They said yes and if I came in, it would be available. I came in. It wasn't available. I then ordered it in the store, to which the representative assured me that it would be on the 3:00 shipment today. They also said they'd call to let me know the wrench's status. It got to be 4:30 and I hadn't received any calls, so I decided to call in and check. It wasn't on the shipment. I think I'll be getting the wrench elsewhere. read more

I am not a car person at all. I came in needing windshield wipers and an air filter but didn't know what kind and/ or size. One of their employees, Arturo, asked me what make, model, and year my car is and not only did he get me what I needed, but also explained everything and advised me about getting the best parts for my money. Then he installed them!! Outstanding customer service read more