My 1984 380 SL wouldn't start one morning. I called Benz Connection and even though they were…read moreslammed, and it was a Friday, I was told that if I could get it there that afternoon they might be able to take a quick look at it. Within an hour AAA had towed it there and Monday morning I got a call from the mechanic that he would have the part and fix it by the next day. That's unusually great service and the price was less than I had expected.

After all was said and done I decided to write this review about my experience with Benz Connection…read moreof Naples. I arranged summer work at Benz Connection of Naples for my collector car to be done May through October, 2024, with promise directly by owner(?) /manager, Brian Snowden, to store car indoors, not to expose to summer climate. I was told car was ready in November but it was not. Found car outside with open hood and trunk, some disassembly including rear wheels off. I was ready later in December. Found deeper evidence in my shop at home afterward, that it had been outdoor during Hurricanes Helene and Milton. Insurance claim for damages was filed. Initial claim paid and remains open by Florida law for 5 years for adjustments. My main point is owner and manager lied to me and made promises Benz Connection of Naples didn't fulfill. They had no remorse or concern regarding Snowden's initially admitted delinquency causing damage. There was no offer to remedy, just denial. Snowden did not speak for himself in a reply letter informing them of their wrong doing and my claim, another undisclosed individual (owner?) replied. William H. Hite, Jr. Naples, FL

The Best place in Bonita/ Naples to take your car or truck . They have always kept my 16 year old…read moreJeep Wrangler going and our Mercedes Benz 300 SLK as well. Honest and fair . Peter Bonita Springs FL

This auto repair shop is excellent. They diagnose the problem tell you the options for repair and…read morefix the problems very professionally. We trust Jose with all of our vehicles even the German cars. Best shop in the area. The prices are reasonable and they never overcharge.

8/2/26 update: Raised experience rating from two stars to…read morefour stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do.

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very…read moreappreciative of their quick response and would recommend them for any car repairs.

No way would I ever use this company again. The reason for this post is not to undermine anyone's…read morebusiness but to share my experience. Recently, I moved to Naples and was looking for a mechanic I could trust, and based on internet reviews, I decided to have them do a repair job that included adding two studs to a rotor that snapped off. The stud repair was completed, and pricing was roughly price 380, basically dealer cost. ok no problem so far. Next job, I ask them to check why the car was making a whooping sound while driving. After the initial investigation, they issued a work order that consists of 4 outstanding problems. Before having them check, I did some preliminary investigation on my own. Having a family auto business in New Jersey, I'm familiar with car issues. I want to know if they're an honest mechanic I can trust with my cars. The answer is NOT ON YOUR LIFE!!. After their evaluation, I took my car to another facility and paid to have them look at the issues noted in the central auto reports. With the understanding that I would also inspect my vehicle with them, which they agreed to. They were slow that day, so actually it was 3 of their mechanic and me under the lift going through the entire suspension system and evaluating the central auto diagnosis of car issues. 2 of the issues were legitimate, 2 were not. The 2 made-up issues to repair would have cost an additional $1036 to someone without my background in automotive. That's a lot of money that most people would have paid to have their car serviced there. I wish this review could have been positive, and I would have preferred not having to spend another 150 dollar to verify what I already knew. So my conclusion would be find someone else, keep your money in your pockets, not theirs. Richard

On July 2, 2026, I had a confirmed appointment at Central Auto Center (3164 Davis Blvd., Naples,…read moreFL) for a Smart Start ignition interlock installation. I arrived at 8:30 a.m. as scheduled and was told by an employee that the installer was running late. About 30 minutes later, I was told they would begin the installation anyway and calibrate the device later. After waiting until approximately 10:25 a.m., I was informed that the installer was not coming at all. I lost nearly two hours of my time and had to reschedule. My rescheduled appointment was on July 16, 2026, at 9:00 a.m. Before leaving for the appointment, I called at approximately 8:19 a.m. to confirm that the installer was there and that arriving at 9:00 a.m. was appropriate. I was told everything was fine. Due to traffic, I arrived about 10 minutes late. After I arrived and began completing the paperwork with an employee, the owner entered the office. I greeted him, but he immediately became angry, raising his voice and stating that my appointment had been at 8:30 a.m. I explained that I had called that morning, confirmed the installer was present, and confirmed my arrival time of 9:00 a.m. The owner then asked whether I had a ride home. I said no because I had previously been told I needed to remain on-site to receive instructions. He then told me the installation would take all day, that my vehicle might not be ready until 5:00 p.m. or even the following day, and that it was a very complicated installation. When I mentioned that the installer had not shown up for my original July 2 appointment, he replied, "Yeah, that was me." Before I could continue, he began yelling at me, told me to "get the hell out" of his office, stated that he would not install the device, and continued shouting as I gathered my belongings to leave. During the exchange, the employee who had been helping me left the office. I felt intimidated and unsafe, so I left as quickly as I could. As I was leaving, the owner continued yelling additional unpleasant comments at me. I understand that schedules change and delays happen. However, there is no excuse for treating a customer this way. This experience was unprofessional, intimidating, and completely unacceptable. Because this is the closest Smart Start installer to where I live, I was disappointed that I was left without a nearby option. I hope this review helps others make an informed decision when choosing an ignition interlock installer.

I did my original review five years ago. Time for an update after five years of doing business with…read morethese folks because they deserve it. For a first time customer, you need to know to park your vehicle by the entrance to the office. They appear to service the fleets for a number of businesses, so the parking area around the garage is most always full. Don't park in front of the entrance to the work bays. They don't schedule appointments. I show up at 7 am, when they open, and over a five year period they have always completed my service by close of business that day. I'm sure there are exceptions to the rule, but that has been my experience. When parts are needed, they often arrive in the afternoon. They will call you when the vehicle is ready for pick up. To me their pricing is fair and honest. I want quality work and I'm willing to pay for it. A friend of mine suspected her dealership was overcharging her and asked if I knew of a good mechanic. I took her to Voigt's and they were able to perform the work for much less. They are a good place to go, if you want a second opinion. Voigt's pointed out to me that my truck has a broken bolt on my exhaust, so there is an exhaust leak until things warm up. They said it really didn't hurt anything, so it's a repair that I am choosing to put off. As to my reviews always being positive. For a number of years I benefited from the reviews of others and found places I would have never know existed otherwise. Then I decided to submit reviews. I use Yelp to find good places to try. I figure that's what you are looking for too. You're not looking for a bad experience, but we all experience bad ones from time to time. It could be my bad day and not theirs. I just don't write a review when it happens. In my opinion Voigt's service is worthy of recognition

I've been to Voigts previously before this incredibly horrible situation. Nice guy, a little pricy…read morebut it's Naples. We to to get my brakes done. While he had my car, I asked if he could put in 2 headlight bulbs which I had purchased. When I picked up the car, I saw he charged me $109 to put in two bulbs! I was flabbergasted! I don't know how anyone can feel justified charging that much money to put into bulbs. And then saw I was charged over $35 for "shop supplies." Which I was told were for cleaning. Never again! Unless you have infinite $, find another mechanic.

Had our vehicle towed here as it would not start. We received a call with a quote to have it…read morerepaired and agreed. Car was ready next day. When we picked it up, they told us that they had over quoted us and the invoice actually came out at $200 less than what we were told. Super impressed that they caught this mistake and let us know. Usually, it's the other way around - you end up paying more than what you anticipated. Also, starting the car, it sounds better than before. We may have just found our repair shop (we're new to the area). Thank you!

Always amazing, great quality service. Lextech took great care of my Lexus. They are always…read moreresponsive, try to make an effort to take you in the same day, always great quality and very reasonable prices. Best mechanics and excellent customer service!

We have been utilizing both locations for years. Very highly recommended for the front desk girls…read morepoliteness and efficiency and Jim's service in fixing our daughter's car. He was extremely helpful and explained in detail what we needed to know. 5 stars for sure.

My college age son took my car (Mercedes) in. I was charged $2800 for brakes. (My son approved the…read morecost, not knowing that it was a ridiculous amount of money). The reason I went to Windermere instead of the dealer is because Windermere came highly recommended, turns out they charged double what another retailer would've charged and even more than the Mercedes dealer would've charged. My boyfriend tried to talk with them, asked how they could've charged so much. They said my college age son approved the cost and they had to get parts from Europe, tariff, etc., etc. I believe my son and I were taken advantage of. I don't recommend this business.

Brought my 217 Can-am Spyder RT Limited with 355 miles on it for repairs of a rear tire blow out…read more In the shop August 5, 2025. Trim part discontinued. Repair put on hold. Sept 5, more damage noted during disassembly, had to order more parts. More issues with the Trunk, wire harness and saddle bags. Oct 5, wrong part came in had to re-order. Nov 5, Phoned in for update. Response was Power Lodge experiencing Pod caste issues - leave message. Can they be more cryptic? I just want my bike back. I'll go through the usual Can-am Spyder RT Limited group on-line and look for a used part. This has been way too long. I even cancelled my insurance -since I've not ridden or started the bike up since August 5, 2025.

I bought a new Side x Side from them and had it for approximately 6 months and decide we were gonna…read moreget another bike and possibly trade it in. We paid $14,800 for the new Side x Side. I knew we were gonna take a loss, but they only offered me $5k on trade. The Side x Side only had 33 miles and 6 hours on it. They were way lower, by thousands than every other dealer that I got a price from. I will never buy anything from them again and suggest that you don't, as you can see how they would treat a possible returning customer. To offer almost $10k less that what I paid 6 months ago is a serious insult and a huge statement about their integrity and loyalty to their customers. They would have listed this for sale for at least $12k. I suggest you do not buy from them!